Business Process Consultant Resume Examples

business process consultant

  • Conducted workshops with the business stake-holders to understand the requirements, as-is processes, the legacy system functionalities and the pain-points in billing area for Vodacom Enterprise and Consumer Business Units.
  • Performed the analysis of existing business processes with respect to Industry best practices and standard frameworks e.g. eTOM, the objective of this exercise was to find the functional gaps and points of inefficiencies in current processes
  • Performed As-Is e-TOM compliance assessment and Gap Analysis.
  • Conducted the To-be process workshops for Billing Stakeholders after thorough analysis of potential to-be systems, teams and applying best practices.
  • Documented detailed Level–2/Level-3 As-Is and To-Be process using tools like Oracle BPA and ARIS.
  • Documented a Transformation Roadmap for Vodacom with phase-wise recommendations to ensure smooth transition to the new IT stack.
  • Created the As-Is and To-Be architecture Blue-Print for Vodacom IT landscape 

business process consultant

  • Performing process improvement on Ford’s Perceived Quality and Craftsmanship Audit Processes. Result: Helping Ford to deliver Product & User Experience Excellence
  • Coordinating with clients to clearly identify and continuously manage project scope, requirements and deliverables
  • Ensuring effective cross-functional relationships by communicating daily regarding production and delivery information
  • Maintaining cultural sensitivity, established rapport with members of diverse groups

business process consultant

  • Human Resource Management: Serving as internal consultant by analyzing a company’s current HR programs and recommending solutionsRestructuring the organization
  • Developing work flow
  • Issuing HR policies and procedures
  • Implementing employee hand book
  • Preparing and maintaining reports related to specific HR projects
  • Presenting training sessions related to specific HR programs

business process consultant

  • Followed up with insurance companies to ensure timely payments to medical service providers in the U.S.
  • Applied cash received from accounts that could not be traced through simple means thus enabling the client from losing out on thousands of dollars.
  • Molding Retail solutions & PLM around client’s Business Processes thereby implementing Best Practices.
  • Requirement gathering, Process Mapping and Functional Design & Documentation of Retail PLM solutions.

business process consultant

  • Business Performance Analysis with respect to Solution’s Usage led to Strategic Changes in process.