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system support engineer

  •  1st Line application incident investigation, analysis, and resolution
  • Participate in system upgrades by performing necessary SQL queries, commands and scripts.
  •  Performs hourly monitoring of systems, including performance of system and application servers, databases and backup storage
  •  Conducts periodic routines at server farms including physical checking of servers for the occurrence(s) of amber indicators
  •  Performs data backup and restoration (using Symantec Netbackup v 7.1)
  •  Performs routine data replications (SRDF/BCV/Mirroring/Open Replicator)
  •  Incident escalation using internal ticketing system

system support engineer

  • Provide 1st Level & 2nd Level support 
  • Answer user inquiries regarding computer software or hardware operation to resolve problems
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
  •  Report generation for documentation, investigation, and end-user request

system support engineer

  • Maintaining LAN Networks
  • Network Monitoring support
  • Handling Servers, Desktops and all Hardware
  • On site/telephonic technical support to customer
  • Maintaining users remotely

system support engineer

  • Provide technical support and solution. Responsible for providing technical consulting and support to customers through incoming call, email and internet messenger service.
  • The task is including problem handling of UBS, SMART POS and AutoCount software issue, such as database corruption, license authentication issue and others application issues on the mentioned products.
  • Manage general administration tasks such as: Procurement, preparation of quotation order taking, follow up on pending payment and others.
  •  Process execution such as BCV (Business Continuance Volume), Data Housekeeping, and adhoc batch jobs 

system support engineer

  • Working for Client called British Telecom (BT) which is one of the leading telecommunications Industry
  • Team was responsible for Network Capacity analysis and health monitoring
  • Part of role also involved giving recommendations to improve performance based on data analysis
  • Use different tools and techniques to capture and Report network health i.e. bandwidth, CPU usage, Memory Management etc. 
  • Process this data to generate different graphs, pivot tables and present it to clients
  • Discuss these reports with client to identify traffic patterns and root cause for the same
  • Prepare reports to give analysis and recommendations to solve current issues and avoid future problem in terms of performance enhancement