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guest service agent: Resume Samples & Writing Guide
Employment history
Senior Guest Service Agent, Hilton Hotels & Resorts McLean, Virginia
July 2014 – Present
- Maintain cleanliness and order of the lobby, front desk, and other areas
- Follow up with guests to ensure satisfaction
- Provide directions and information about the area
Guest Service Agent, Kimpton Hotels & Restaurants San Francisco, California
July 2013 – June 2014
- Manage reservations
- Follow up with guests to ensure satisfaction
- Respond to guest inquiries and complaints in a professional manner
Junior Guest Service Agent, Red Lion Hotels Corporation Spokane, Washington
January 2013 – June 2013
- Provide information about services, amenities, and local attractions
- Assist with luggage handling
- Follow up with guests to ensure satisfaction
Education
Cornell University, Ithaca, New York
Master of Arts in Hotel and Restaurant Management, November, 2012
Cornell University, Ithaca, New York
Bachelor of Science in Event Planning, November, 2008
Skills
Negotiation
Critical Thinking
Emotional Intelligence
Coaching
Reporting
Project Management
Visualization
Risk Management
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Professional Summary
Highly experienced Guest Service Agent with a passion for providing excellent hospitality to guests. Skilled in problem solving, customer service, and building strong relationships with guests.
Employment history
Chief Guest Service Agent, Hyatt Hotels Corporation Chicago, Illinois
August 2009 – Present
- Assist with luggage handling
- Provide information about services, amenities, and local attractions
- Monitor guest check-in and check-out procedures
Guest Service Agent, Accor Hotels Dallas, Texas
February 2009 – August 2009
- Greet and register guests
- Ensure the safety and security of guests and their belongings
- Maintain cleanliness and order of the lobby, front desk, and other areas
Junior Guest Service Agent, InterContinental Hotels Group Atlanta, Georgia
February 2008 – January 2009
- Ensure the safety and security of guests and their belongings
- Respond to guest inquiries and complaints in a professional manner
- Process payment transactions
Education
University of San Francisco, San Francisco, California
Master of Science in Culinary Arts, December, 2007
University of San Francisco, San Francisco, California
Bachelor of Science in Hospitality Business Management, December, 2003
Skills
Self-Motivation
Negotiation
Technical
Visualization
Reporting
Social Media
Data Analysis
Database Management
Employment history
Senior Guest Service Agent, Choice Hotels International Rockville, Maryland
August 2018 – Present
- Provide excellent customer service
- Keep accurate records of guest interactions
- Monitor guest check-in and check-out procedures
Associate Guest Service Agent, Marriott International Bethesda, Maryland
March 2017 – August 2018
- Ensure the safety and security of guests and their belongings
- Greet and register guests
- Manage reservations
Entry Level Guest Service Agent, Kimpton Hotels & Restaurants San Francisco, California
October 2015 – February 2017
- Maintain cleanliness and order of the lobby, front desk, and other areas
- Process payment transactions
- Greet and register guests
Education
San Diego State University, San Diego, California
Culinary Arts, August, 2015
Skills
Social Media
Business Acumen
Process Improvement
Adaptability
Financial Management
Risk Management
Supervisory
Project Management
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Employment history
Senior Guest Service Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
February 2021 – Present
- Provide directions and information about the area
- Maintain cleanliness and order of the lobby, front desk, and other areas
- Process payment transactions
Associate Guest Service Agent, Kimpton Hotels & Restaurants San Francisco, California
February 2020 – January 2021
- Process payment transactions
- Provide information about services, amenities, and local attractions
- Ensure compliance with hotel policies and procedures
Jr. Guest Service Agent, Hilton Hotels & Resorts McLean, Virginia
August 2018 – January 2020
- Monitor guest check-in and check-out procedures
- Provide excellent customer service
- Assist with luggage handling
Education
University of Nevada, Las Vegas, Nevada
Master of Science in Food Service Management, June, 2018
University of Nevada, Las Vegas, Nevada
Bachelor of Science in Event Planning, June, 2014
Skills
Reliability
Creativity
Adaptability
Organization
Troubleshooting
Written Communication
Data Analysis
Innovation
Professional Summary
A motivated and professional Guest Service Agent with extensive experience in the hospitality industry. Committed to providing excellent customer service and creating a memorable experience for all guests.
Employment history
Lead Guest Service Agent, Hilton Hotels & Resorts McLean, Virginia
July 2012 – Present
- Monitor guest check-in and check-out procedures
- Upsell services and amenities
- Provide information about services, amenities, and local attractions
Associate Guest Service Agent, Hyatt Hotels Corporation Chicago, Illinois
January 2011 – June 2012
- Provide excellent customer service
- Provide information about services, amenities, and local attractions
- Process payment transactions
Jr. Guest Service Agent, Wyndham Hotels & Resorts Parsippany, New Jersey
July 2010 – December 2010
- Follow up with guests to ensure satisfaction
- Greet and register guests
- Monitor guest check-in and check-out procedures
Education
University of San Francisco, San Francisco, California
Bachelor of Science in Hospitality and Tourism Administration, May, 2010
Skills
Emotional Intelligence
Research
Critical Thinking
Listening
Risk Management
Visualization
Database Management
Data Analysis
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guest service agent Job Descriptions; Explained
If you're applying for an guest service agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
16
guest service agent
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints which resulted to an outstanding CS score of 96% and a bonus worth $25k for the region in Quarter 1 earnings.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments for 2000 guests at times, as well as being in charge of decision making when necessary.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could affect sales and revenue.
- Assist guests with unpacking/packing of their items, arrange laundering requests, provide shoe polishing.
17
guest service agent (internship)
- Assist in taking and serving F&B in-room dining requests where necessary
- Assist with Housekeeping requests within suites & villas where necessary
- Organize any guest activities as per the guest request – i.e. water sports, golf.
- Carry out any errands on behalf of the guest, where appropriate
18
guest service agent/overnight supervisor
- Responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay in a timely and efficient manner.
- Assisted guests with their daily queries and special requests.
- Assisted Management meet guests daily exceptional expectations in this reputable 4 star hotel establishment.
- Handled guest’s issues and concerns and resolved in timely manner
- Provide information about our hotel, available rooms, rates and amenities
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
19
guest service agent
- Use the Radisson Blu Hotel Sydney technique for answering the phone.
- Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.
- Communicates effectively with customer, co-workers, and supervisors.
- Communicate effectively with porters on guest needs, and changes to schedules.
- Handles difficult situations effectively and according to company standards and policies.
- Daily allocation and keeps manager promptly and fully informed of all problems or unusual matters of significance.
- Ensure messages are distributed efficiently and accurately.
20
guest service agent
- First point of contact for welcoming all guests into property, completing check-in & check-out of all guests
- Answering all internal & external calls, maintaining a busy switchboard for incoming accommodation, restaurant & events enquiries
- Implemented an upsetting program which generated substantial increase in revenue
- Assisted in the development of all Front Desk Standard Operating Procedures, to increase efficiency and improve consistency throughout the department
guest service agent Job Skills
For an guest service agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Technical
- Data Analysis
- Troubleshooting
- Quality Assurance
- Database Management
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Risk Management
- Supervisory
- Process Improvement
- Business Acumen
- Financial Management
- Visualization
- Reporting
- Innovation
- Accounting
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your guest service agent Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Isaac Nelson
392 Riverview Avenue, Royal Kunia, HI 96797Employment history
Jr. Guest Service Agent, Red Lion Hotels Corporation Spokane, Washington
June 2022 – March 2023
Education
University of San Francisco, San Francisco, California
Master of Science in Culinary Arts, April, 2022
University of San Francisco, San Francisco, California
Bachelor of Science in Tourism and Travel Management, April, 2018
Skills
Database Management
Documentation
Customer Service
Leadership
Accounting
Financial Management
Business Acumen
Troubleshooting
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your guest service agent Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Guest Service Agent, InterContinental Hotels Group Atlanta, Georgia
April 2011 – May 2022
- Ensure compilance with hotel policys and procedurs
- Provide excellant customer service
- Respond to guest inquirys and complaints in a profesional maner
Guest Service Agent, Accor Hotels Dallas, Texas
September 2010 – March 2011
- Follup with guests to ensure satisfaction
- Proccess payment transactions
- Moniter guest check-in and check-out proceduers
Jr. Guest Service Agent, InterContinental Hotels Group Atlanta, Georgia
September 2009 – August 2010
- Assist with luggae handling
- Ensure complience with hotel policies and proceduers
- Provide directoins and infomation about the area
Education
University of Central Florida, Orlando, Florida
Doctor of Philosophy in Hospitality and Tourism Administration, August, 2009
University of Central Florida, Orlando, Florida
Bachelor of Science in Hospitality Business Management, August, 2005
Skills
Project Management
Emotional Intelligence
Collaboration
Negotiation
Financial Management
Computer Literacy
Technical
Data Analysis
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
guest service agent Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an guest service agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Guest Service Agent
Hyatt Hotels Corporation
Chicago, Illinois
Hyatt Hotels Corporation
Chicago, Illinois
Greetings Hyatt Hotels Corporation Hiring Team
I am writing to express my interest in the Senior Guest Service Agent role at Hyatt Hotels Corporation. As a Guest Service Agent with 10 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.
My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Hyatt Hotels Corporation and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.
Thank you for considering my application for the Senior Guest Service Agent position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.
Thank you for your time and consideration,
Walt Nelson
621-320-7918
[email protected]
Walt Nelson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.