desktop support Resume Examples

desktop support
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Andrew Smith

Phone: (000) 000-0000
Email: [email protected]
Address: 287 Custer Street, Hopewell, PA 00000

Professional Summary

Highly motivated and career driven individual looking for a company who promotes growth within its staff and offers opportunities to study and expand ones skill set. I have extensive customer service experience and am passionate about IT and technology in general.

Currently working two jobs both in the IT industry. 

Clearance: Top Secret NV2

Employment history

Apr. 2017 – Present Port Rosy, Wyoming
System Administrator, Hessel-Purdy
System Administrator

General IT troubleshooting, ticket resolution and escalation. Daily routine maintenance and checks on server replication health, veeam backups, shadow protect and exchange status.

- Active Directory
- Exchange Server
- Veeam Backups
- Shadow Protect
- MSP Manager (helpdesk)
- N-Central


Mar. 2019 – Present Cummingsville, Alabama
Desktop Support, Hoppe Inc
Level 2 Desktop Support

ICT supporting Defence personnel on behalf of the Department of Defence covering the Eastern Region based in RAAF WLM.

- Active Directory
- HP Service Manager
- SCCM
- Regional Asset Co-Ordination
- Ticket Resolution and Escalation
- Software troubleshooting
- Hardware installation and support
- Network installation, troubleshooting and monitoring (Juniper)

Domain administrator on an enterprise network
134 000 Workstations, 8400 Servers, 133 000 Users
Jul. 2013 – Aug. 2013 Lake Milford, Ohio
Director, Cronin, VonRueden and Koelpin
Owner / Operator for TOLL Tech Services

Fulfilling the Department of Defence DIDS contract for TOLL including delivery of sensitive documents and materials to RAAF WLM. Supporting merchant services for ANZ, ST George, Westpac and NAB in EFTPOS services.

- Sensitive document handling and delivery (H2H)
- DIDS Contract (Aircraft component delivery)
- Installation, Maintenance and Support of EFTPOS systems
- Merchant training and support of POS systems
- General courier deliveries
Apr. 2011 – Mar. 2012 Nohemiville, North Dakota
Website Developer, Bosco, Schinner and Runolfsson
Website Design & Development

Self employed website design & development, setting up websites for small to medium businesses in various countries.

- Shopify Partner
- HTML/CSS/PHP/Cpanel
- Wordpress CMS
- eCommerce, Joomla, Shopify, VirtueMart, WooCommerce
- Managing SEO campaigns for various clients up to (10k monthly)

Education

Dec. 2007
High School Diploma: ICT, Business, General
  • Northern Reichert - Seanhaven, Maryland

Skills

System Administration
Web Design
Desktop Support
Web Development

Projects

Studying

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Andrew Smith

287 Custer Street, Hopewell, PA 00000
[email protected]
(000) 000-0000

Professional Summary

  •  Customer-focused Desktop Support with 4+ years of experience in computer operating systems, applications, and hardware. Consistently convey competence and concern to end-users. Strong ability to effectively multitask and to perform with a sense of urgency for rapid issue resolution 
  •  A detail-oriented professional with a passion for service in the information technology industry. Skilled in a wide range of desktop applications, their uses, and how to maintain and repair them. An expert interpersonal communicator who is not satisfied until the customer is satisfied. 

Employment history

Desktop Support, Champlin LLC. Faheytown, Oklahoma
Sep. 2018 – Present
  • Oversee the daily performance of computer systems.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  •  Troubleshoot issues as 1st & 2nd level support for desktop and enterprise applications, local/networking printing, e-mail, connectivity, remote access, and hardware issues 
  •  Participate in IT Support queue which will result in assigning and prioritizing open issues 
  •  Manage customer issues and requests by creating, tracking and documenting technical solutions 
Desktop Support, Mueller, Zemlak and Dare. South Meldaberg, Georgia
Mar. 2018 – Apr. 2018
  •  Work in cooperation with other IT Services groups, follow processes and use provided tools to provide optimal support for employees. 
  •  Provide recommendations to improve the support processes or the delivery of customer service 
  •  Provide & reinforce customer service expectations when assisting the customer in technical and operational issues 
  • Manage the assigned ticket queue
  • Follow standards for supported application and workflows
  • Maintain inventory of assets, as directed by management
  • Other project assignments as directed by the field project management team 
Desktop Support, Schaefer-Runte. North Murrayburgh, California
Feb. 2016 – Mar. 2016
  •  Assist the network support team with all releases following completion of enterprise project work
  • Monitor and test PC/Mac performance and provide PC/Mac performance statistics and reports
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products
  • Work with Network Administrator to troubleshoot network issues
  • Provide good business management, develops and promotes relationships with both client and other system engineers
  • Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals 

Education

Torphy College, Schultzville, Delaware
Bachelor Of Computer Application(BCA), Computer Application, Oct. 2015
Abernathy Academy, Howeville, New York
Higher Secondary Education(HSC), May. 2012
Southern Leffler Institute, Marvinhaven, Arizona
Secondary Secondary Education(SSC), Sep. 2010

Languages

English
Conversational
Hindi
Conversational
Marathi
Conversational

Skills

Detailed-oriented and be able to handle a variety of tasks in an efficient manner
Experienced
Self-starter, energetic, good people/communication skills and ability to prioritize workload
Experienced
Possess a strong technology background with the ability to execute a task or project to completion
Experienced
Good communication skills, able to communicate in a professional and friendly manner with co-workers and customers
Experienced
Detail oriented, highly organized, and able to handle a variety of tasks in an efficient manner
Expert
Highly motivated and able to work independently or as a member of a team Proficient with Microsoft Word, Excel and other applications in the Microsoft Office suite
Expert

Additional information

Accomplishments

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More Job Descriptions for desktop support Resumes

1

desktop support

  •  Assist the network support team with all releases following completion of enterprise project work
  • Monitor and test PC/Mac performance and provide PC/Mac performance statistics and reports
  • Install, configure, test, maintain, monitor, and troubleshoot end-user workstation hardware, networked peripheral devices, and networking hardware products
  • Work with Network Administrator to troubleshoot network issues
  • Provide good business management, develops and promotes relationships with both client and other system engineers
  • Performs continual preventative maintenance, including checking and cleaning of workstations, printers, and peripherals 
2

desktop support

  • Maintained support for desktops, laptops, mobile devices, and servers.
  • Responded to user request for technical support via phone, in-person, and remotely (VNC, Team Viewer, and RDP).
  • Responsible for adding, removing, and modifying users, devices, and groups in Active Directory.
  • Modified user and device accounts in the AS400/I-Series database.
  • Responsible for imaging and backing up computers using Acronis True Image.
  • Made sure all server backups were complete and data was uncorrupted on a daily basis.
  • Automated daily and weekly tasks with powershell and bash scripts.
3

desktop support

  • Oversee the daily performance of computer systems
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades
  • Develop training materials and procedures, and train users on the proper use of hardware or software
  • Created documentation for end users on how to configure and use various software.
4

desktop support

  • Troubleshooting the PC ,Work Station and laptop problems
  • Installation of Operating systems and software troubleshooting
  • Provided Technical assistance to the end users
  • Configured all kinds of hardware devices
  • Configuring and troubleshooting LAN, WAN network
  • Configuring and troubleshooting the ERP software
5

desktop support

  • Imaged new PCs for deployment.
  • Configured software for users.
  • Scheduled meetings with users to identify software and hardware needs.
  • Scheduled times to refresh their old machines for a seamless transition.
  • Troubleshoot issues with applications such as Microsoft Office and various other software.
  • Asset management software.
1 2 3 … 5

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