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customer service sales associate: Resume Samples & Writing Guide

Fred Martin

702 Holly St., Reese, PA 16648
[email protected]
981-288-8919

Professional Summary

 Highly motivated Customer Service Sales Associate with a proven track record of success in providing exceptional customer service. Experienced in developing customer relationships, driving sales growth, and developing strategies to increase customer satisfaction. 

Employment history

Senior Customer Service Sales Associate, Dell Round Rock, Texas
August 2012 – Present
  • Assist in training new customer service sales associates
  • Maintain records of customer interactions
  • Cross-sell products or services
Customer Service Sales Associate, Salesforce San Francisco, California
March 2011 – July 2012
  • Process customer orders
  • Assist in training new customer service sales associates
  • Handle returns or complaints
Junior Customer Service Sales Associate, Oracle Redwood City, California
September 2009 – February 2011
  • Process payments
  • Explain products or services and answer questions from customers
  • Follow up with customers to ensure satisfaction

Education

University of Washington, Seattle, Washington
Master of Science in Management, August, 2009
University of Washington, Seattle, Washington
Bachelor of Science in Sales, August, 2005

Skills

Networking
Analytical
Creativity
Stress Management
Microsoft Office
Typing
Negotiating
Account Management

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Tom Johnson

372 Parkview Drive, Marquette, WI 53946
[email protected]
655-041-9496

Professional Summary

 A customer-focused professional with a successful track record of providing exceptional sales and customer service. Passionate about building relationships with customers and delivering an outstanding customer experience. 

Employment history

Senior Customer Service Sales Associate, IBM Armonk, New York
April 2009 – Present
  • Explain products or services and answer questions from customers
  • Maintain a clean and organized work area
  • Greet customers and ascertain what each customer wants or needs
Customer Service Sales Associate, IBM Armonk, New York
September 2008 – March 2009
  • Process payments
  • Maintain records of customer interactions
  • Process customer orders
Junior Customer Service Sales Associate, Oracle Redwood City, California
October 2007 – September 2008
  • Assist in training new customer service sales associates
  • Monitor inventory to ensure product is in stock
  • Process payments

Education

University of Maryland, College Park, Maryland
Master of Science in Finance, August, 2007
University of Maryland, College Park, Maryland
Bachelor of Science in Finance, August, 2003

Skills

Research
Flexibility
Mentoring
Self-Motivation
Account Management
Troubleshooting
Data Entry
Typing
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Pete Evans

711 River Road, Hartford, AL 36344
[email protected]
943-247-1050

Professional Summary

 A motivated and experienced customer service sales associate with a passion for delivering exceptional service. Proven ability to build strong customer relationships and exceed sales goals. 

Employment history

Chief Customer Service Sales Associate, Lexmark Lexington, Kentucky
March 2013 – Present
  • Handle returns or complaints
  • Assist in training new customer service sales associates
  • Explain products or services and answer questions from customers
Associate Customer Service Sales Associate, Lexmark Lexington, Kentucky
March 2012 – February 2013
  • Greet customers and ascertain what each customer wants or needs
  • Process customer orders
  • Explain products or services and answer questions from customers
Entry Level Customer Service Sales Associate, SAP Newton, Massachusetts
September 2011 – March 2012
  • Explain products or services and answer questions from customers
  • Handle returns or complaints
  • Process customer orders

Education

University of Florida, Gainesville, Florida
Master of Science in Business Administration, July, 2011
University of Florida, Gainesville, Florida
Bachelor of Science in Accounting, July, 2007

Skills

Training
Organization
Professionalism
Self-Motivation
Customer Retention
CRM Software
Cash Handling
Cold Calling
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Pauline Davis

392 Hillside Avenue, Los Alvarez, TX 78582
[email protected]
867-902-5918

Employment history

Senior Customer Service Sales Associate, Dell Round Rock, Texas
July 2018 – Present
  • Follow up with customers to ensure satisfaction
  • Provide pricing information
  • Suggest alternatives to customers if requested product is out of stock
Customer Service Sales Associate, Adobe San Jose, California
July 2017 – June 2018
  • Provide pricing information
  • Resolve customer service issues in a timely manner
  • Follow up with customers to ensure satisfaction
Entry Level Customer Service Sales Associate, IBM Armonk, New York
January 2017 – June 2017
  • Cross-sell products or services
  • Process customer orders
  • Follow up with customers to ensure satisfaction

Education

University of Illinois, Champaign, Illinois
Doctor of Arts in Psychology, November, 2016
University of Illinois, Champaign, Illinois
Bachelor of Science in Sales, November, 2012

Skills

Conflict Resolution
Visualization
Mentoring
Technical
Scheduling
Market Knowledge
Customer Retention
Negotiating
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Paul Davis

584 Holly Avenue, Ely, IA 52227
[email protected]
917-441-6142

Professional Summary

 Dynamic customer service professional with a proven track record of success in sales. Adept at cultivating relationships, resolving customer issues, and exceeding sales goals. 

Employment history

Senior Customer Service Sales Associate, Xerox Norwalk, Connecticut
February 2011 – Present
  • Follow up with customers to ensure satisfaction
  • Assist in training new customer service sales associates
  • Resolve customer service issues in a timely manner
Customer Service Sales Associate, Salesforce San Francisco, California
September 2009 – January 2011
  • Upsell products or services
  • Provide pricing information
  • Maintain records of customer interactions
Entry Level Customer Service Sales Associate, Dell Round Rock, Texas
February 2009 – August 2009
  • Explain products or services and answer questions from customers
  • Suggest alternatives to customers if requested product is out of stock
  • Upsell products or services

Education

University of Wisconsin, Madison, Wisconsin
Master of Arts in Business, January, 2008
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Business Administration, January, 2005

Skills

Negotiation
Teamwork
Stress Management
Flexibility
POS Systems
Customer Retention
Data Entry
Data Analysis
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customer service sales associate Job Descriptions; Explained

If you're applying for an customer service sales associate position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer service sales associate

  • Interpret and communicate work procedures and company policies to staff.Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Analyze the fit of clothing and suggest necessary alterations.
  • Communicate with other stores to coordinate transfers and collaboration.
  • Implement technology upgrades in store.

customer service sales associate Job Skills

For an customer service sales associate position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Phone Etiquette
  • Sales Techniques
  • Product Knowledge
  • Cross-Selling
  • Upselling
  • Customer Retention
  • Cold Calling
  • Account Management
  • Lead Generation
  • Microsoft Office
  • Typing
  • Scheduling
  • Inventory Management
  • Cash Handling
  • POS Systems
  • Market Knowledge
  • CRM Software
  • Negotiating
  • Data Analysis
  • Troubleshooting

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service sales associate Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Gordon Roberts

317 Cypress Avenue, Minco, OK 73059

Professional Summary

 Dynamic customer service sales associate with a proven track record of success in developing and maintaining customer relationships. Experienced in identifying customer needs and providing creative solutions to maximize sales and customer satisfaction. 

Employment history

Chief Customer Service Sales Associate, Xerox Norwalk, Connecticut
October 2011 – Present
  • Handle returns or complaints
  • Upsell products or services
  • Maintain records of customer interactions
Associate Customer Service Sales Associate, Adobe San Jose, California
March 2011 – September 2011
  • Handle returns or complaints
  • Suggest alternatives to customers if requested product is out of stock
  • Provide pricing information
Junior Customer Service Sales Associate, Salesforce San Francisco, California
March 2010 – February 2011

Education

University of Texas, Austin, Texas
Master of Science in Management, January, 2010
University of Texas, Austin, Texas
Bachelor of Arts in Psychology, January, 2006

Skills

Public Speaking
Organization
Project Management
Customer Service
Product Knowledge
Cold Calling
Phone Etiquette
Typing

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights
  • Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
  • Keep job descriptions short but don't just list your jobs.
  • Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your customer service sales associate Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Jack Nelson

122 Mountain Road, Rocky Ripple, IN 46208
[email protected]
813-024-8822

Employment history

Senior Customer Service Sales Associate, Xerox Norwalk, Connecticut
March 2012 – May 2022
  • Mointor inventory to ensur product is in stock
  • Greet customers and ascetain what each customer wants or needs
  • Follw up with customers to ensur satisfaction
Associate Customer Service Sales Associate, HP Palo Alto, California
March 2011 – February 2012
  • Moniter inventry too ensuer product is in stock
  • Followup with customers too ensure satisfaction
  • Provide pricin infomation
Entry Level Customer Service Sales Associate, Adobe San Jose, California
August 2010 – February 2011
  • Explain products or servises, and answer questionss from customerss
  • Processs customer orderss
  • Monitor inventoryy to ensuree product is in stockk

Education

University of Wisconsin, Madison, Wisconsin
Doctor of Philosophy in Finance, June, 2010
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Accounting, June, 2006

Skills

Written Communication
Stress Management
Networking
Negotiation
Lead Generation
Upselling
Cross-Selling
Phone Etiquette

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights
  • When explaining gaps in your employment section, start by being honest.
  • Elaborate on the gap and show that you never stopped learning.
  • Explain and elaborate any gap in your work history by highlighting new skills.

customer service sales associate Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service sales associate position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Fred
Martin

[email protected]
981-288-8919
702 Holly St., Reese, PA
16648

Senior Customer Service Sales Associate
Oracle
Redwood City, California

To the respected Oracle Hiring Team


I am writing to express my interest in the Senior Customer Service Sales Associate position at Oracle. As a Customer Service Sales Associate with 14 years of experience in Sales myself, I believe I have the necessary skills and expertise to excel in this role.


My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Oracle and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.


I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.


With gratitude,
Fred Martin
981-288-8919
[email protected]

Fred Martin






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Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
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