Use This TemplateAndrew Smith
Professional Summary
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with great communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service representative role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Care Representative, Beier and Sons. Port Oramouth, Arizona
Nov. 2019 – Present
- Refill medication and process new prescription requests.
- Order ID cards, order forms and Welcome Kits.
- Answer, actively listen and route calls to the appropriate department.
- Update contact and payment information.
- Provide members and third parties with plan design information and great customer service.
- Operate multiple screens and systems at the same time.
- Contact prescribers offices and retail pharmacies, to assist members with receiving medication.
Sales Associate, Larson, Batz and Howe. Lake Evan, New Mexico
Jul. 2016 – Dec. 2016
- Provide a great customer service experience.
- Answer phones and call members during promotion season.
- Operate cash register, apply discounts and make credit card payments.
- Update profiles and register members for credit cards.
Cashier/PSI Attendant, Roob, Tromp and Gerhold. Greenberg, New Jersey
May. 2009 – May. 2016
- Provide quality customer care.
- Operate register and cash handling.
- Lead staff in photo lab and ticketmaster department.
- Open, record daily/weekly sales and close photo department.
- Provide assistance to cashiers, while overseeing self-scan registers.
Education
South Florida Academy, New Wesleyton, North Carolina
Bachelor of Arts, Applied Communication
Personal info
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Skills
Customer Service
Problem-solving skills
Empathy
Professional Summary
Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations. Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Employment history
Customer Care Representative, Murazik, Gislason and Funk. Jerrellstad, Minnesota
Jun. 2018 – Present
- Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Provide assistance for customers with special billing requests.
- Monitor automated systems for placing collect calls and intervene for a callers needing assistance.
- Promote company products, services, and savings plans when appropriate.
- Keep records of calls placed and received, and of related toll charges.
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- Order tests that could determine the causes of product malfunctions.
It admin, Lubowitz LLC. West Jay, Kentucky
Jul. 2017 – Oct. 2017
- Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
- Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
- Complete repair bills, shop records, time cards, or expense reports.
- Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
- Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
- Align, adjust, or calibrate equipment according to specifications.
- Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
- Maintain parts inventories and order any additional parts needed for repairs.
- Install and configure new equipment, including operating software or peripheral equipment.
- Maintain records of equipment maintenance work or repairs.
- Operate machines to test functioning of parts or mechanisms.
- Test new systems to ensure that they are in working order.
- Assemble machines according to specifications, using hand or power tools and measuring devices.
- Advise customers concerning equipment operation, maintenance, or programming.
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Hardware & Networking engineer, Corkery, Beatty and Jacobi. Lake Deangeloville, South Dakota
Jul. 2016 – Mar. 2017
- Oversee the daily performance of computer systems.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Converse with customers to determine details of equipment problems.
- Reassemble machines after making repairs or replacing parts.
- Travel to customers' stores or offices to service machines or to provide emergency repair service.
- Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
- Advise customers concerning equipment operation, maintenance, or programming.
Tech Support Intern, Spencer Inc. East Reyes, Wyoming
Jul. 2015 – Sep. 2015
As a Technical Support (Tech Support) Worker i used to be tasked with monitoring and maintaining an organisation's computer systems and networks. responsible for diagnosing any hardware or software faults with any systems and will solve the issues either in person or over the phone.
- Update knowledge and skills to keep up with rapid advancements in computer technology.
- Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process.
- Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, by recording and analyzing test data.
- Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications.
- Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications.
- Analyze user needs and recommend appropriate hardware.
Education
Carroll College, Lake Cherilyn, Colorado
Bachelor of Science, hardware & networking, Jan. 2014
Eastern Cummings College, Lake Burl, Iowa
Bachelor of Science, Science, Apr. 2010
Skills
IT Consultant
IT Management
Project Management
Customer Representative
CCNA
MCITP
Andrew Smith
Phone:
(000) 000-0000
Email:
[email protected]
Address:
287 Custer Street, Hopewell, PA 00000
Professional Summary
I am a very hard working and optpmistic individual. I will bring great determinationn to the job and make others feel at home while talking in a timely matter. I am great at getting my point across and persuading people to go a different direction than they thought. I can run multiple programs at once while still holding an average handle time of 440 seconds.
Employment history
Feb. 2019 – Present
Aminafurt, Iowa
Customer care representative, Price LLC
My job responsibilities are as follows; help members get their medication(s) in a timely matter, figure out why these medications are not paying out, run five programs at once, and making sure i am not breaking any HIPAA laws.
Mar. 2017 – Jul. 2017
Faithborough, Illinois
Guest service, Bechtelar, Harber and Mraz
My responsibilities were as follows; Make guests feel at home, cook in the kitchen, stock, clean store, and stock bakery.
Nov. 2014 – Jan. 2015
Binsburgh, Washington
Shift Manager, Batz, Adams and Renner
My job responsibilities were as follows; stock store, inventory, enter computer data, run a ten hour shift, delegate positions and duties, morning and afternoon prep, and maintenance.
Education
Apr. 2008
High School Diploma: Generals
- North Hahn - Port Shandaburgh, New Jersey
Skills
Computer oriented
Skillful
People person
Experienced
MedHok
Expert
People Safe
Skillful
RXClaims
Expert
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More Job Descriptions for :
1
customer care representative
- Answered an average of 50 calls per day addressing customer inquiries, solving problems and providing new product information
- Set up and explained new membership accounts
- Answered product and service questions with up to date knowledge of sales and promotions
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
2
customer care representative
- Typing correspondence.
- Attend to customer needs in a timely and efficient manner.
- Processing orders via email .
- Using a computer (Microsoft Office Skills).
- Answering telephone calls.
- Preparing reports for the Team.
- Assist in validating phone calls taken.
3
customer care representative
- Check to ensure that appropriate interventions are made to resolve customers’ problems, issues and complaints.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extr weather conditions that could increase utility bills.
- Provide quality and diligent customer service in sales and after sales situations of Startimes products and services.
- Provide sound and appropriate solutions to customer complaints and inquiries as per the Startimes policies and training guidelines.
- Receiving customer payments for products and services rendered by Startimes.
- Provide and maintain professional conduct and behaviour so as to reflect the companies positive image.
4
customer care representative
- Upselling of cellular talk and data plans.
- Disseminate information on Digicel’s products and promotions for mobile and internet services.
- Examine customer accounts and rectify any issues.
- Keep records of calls placed and received, and of reason for calling.
5
customer care representative
- Acquired management approval for loan products, including small business and commercial loans.
- Interviewed clients regarding loan needs and financial histories and conveyed information regarding application processes.
- Handled any conditions sent from underwriting departments.
- Checked packages for appropriate documentation.
- Set up and completed loan submission packages.
- Prepared working papers, reports and supporting documentation for audit findings.
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