5 Amazing call center agent Resume Examples (Updated 2023) + Skills & Job Descriptions

call center agent

Build your resume in 15 minutes

Give yourself the best chance of standing out from the competition!

Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.

START YOUR RESUME NOW

call center agent: Resume Samples & Writing Guide

Professional Summary

Highly experienced call center agent with extensive knowledge of IT processes and procedures. Proven ability to provide efficient customer service and technical support.

Employment history

Lead Call Center Agent, Microsoft Redmond, Washington

May 2013 – Present

Identify and escalate priority issues
Research required information using available resources
Analyze customer needs and provide appropriate solutions

Call Center Agent, Accenture New York, New York

November 2012 – April 2013

Handle customer inquiries and complaints in a professional manner
Identify and suggest possible improvements in customer service processes
Follow up on customer interactions

Jr. Call Center Agent, Intel Santa Clara, California

November 2011 – October 2012

Process orders, forms, and applications
Follow up on customer interactions
Analyze customer needs and provide appropriate solutions

Education

University of Texas at Austin, Austin, Texas

Master of Science in Computer Science, September, 2011

University of Texas at Austin, Austin, Texas

Bachelor of Science in Network Engineering, September, 2007

Skills

Problem Solving

Quality Assurance

Stress Management

Reporting

Debugging

System Administration

Software

Cybersecurity

Do you already have a resume? Use our PDF converter and edit your resume.

Build My Resume

Employment history

Chief Call Center Agent, Dell Technologies Round Rock, Texas

May 2018 – Present

Provide product and service information to customers
Handle customer inquiries and complaints in a professional manner
Identify and escalate priority issues

Associate Call Center Agent, Accenture New York, New York

December 2016 – April 2018

Identify and suggest possible improvements in customer service processes
Participate in team meetings to discuss customer service issues and solutions
Follow up on customer interactions

Entry Level Call Center Agent, Microsoft Redmond, Washington

December 2015 – November 2016

Identify and escalate priority issues
Research required information using available resources
Follow up with customers to ensure their technical issues are resolved

Education

University of Illinois at Urbana, Champaign, Illinois

Certified Ethical Hacker (CEH), October, 2015

Skills

Listening

Technical

Professionalism

Visualization

Programming

Cybersecurity

Systems Analysis

VoIP

Build My Resume

Professional Summary

Highly motivated and experienced Call Center Agent with a strong background in Information Technology. Proven track record of providing exceptional customer service and technical support to a wide variety of clients.

Employment history

Chief Call Center Agent, Oracle Redwood City, California

April 2013 – Present

Process orders, forms, and applications
Maintain a high level of customer service
Document all call information according to standard operating procedures

Associate Call Center Agent, Dell Technologies Round Rock, Texas

October 2011 – March 2013

Process orders, forms, and applications
Follow up on customer interactions
Troubleshoot technical issues and provide solutions

Entry Level Call Center Agent, Google Mountain View, California

May 2010 – October 2011

Provide product and service information to customers
Follow up with customers to ensure their technical issues are resolved
Identify and suggest possible improvements in customer service processes

Education

Massachusetts Institute of Technology, Boston, Massachusetts

Bachelor of Science in Cyber Security, March, 2010

Skills

Process Improvement

Self-Motivation

Emotional Intelligence

Technical

Software

Systems Analysis

IT Infrastructure

VoIP

Build My Resume

Employment history

Lead Call Center Agent, Google Mountain View, California

January 2018 – Present

Document all call information according to standard operating procedures
Identify and escalate priority issues
Identify and suggest possible improvements in customer service processes

Call Center Agent, Dell Technologies Round Rock, Texas

January 2017 – December 2017

Follow up with customers to ensure their technical issues are resolved
Handle customer inquiries and complaints in a professional manner
Update customer information in the customer service database

Junior Call Center Agent, HP Palo Alto, California

July 2016 – December 2016

Analyze customer needs and provide appropriate solutions
Follow up on customer interactions
Research required information using available resources

Education

Georgia Institute of Technology, Atlanta, Georgia

Doctor of Philosophy in Information Technology, May, 2016

Georgia Institute of Technology, Atlanta, Georgia

Bachelor of Science in Computer Information Systems, May, 2012

Skills

Computer Literacy

Collaboration

Troubleshooting

Strategic Thinking

Hardware

Software

Technical Support

Cybersecurity

Build My Resume

Employment history

Chief Call Center Agent, HP Palo Alto, California

October 2016 – Present

Update customer information in the customer service database
Follow up on customer interactions
Identify and escalate priority issues

Call Center Agent, Google Mountain View, California

March 2016 – September 2016

Monitor customer service calls to ensure quality standards are met
Follow up on customer interactions
Analyze customer needs and provide appropriate solutions

Junior Call Center Agent, Microsoft Redmond, Washington

September 2015 – March 2016

Process orders, forms, and applications
Troubleshoot technical issues and provide solutions
Participate in team meetings to discuss customer service issues and solutions

Education

Carnegie Mellon University, Pittsburgh, Pennsylvania

Doctor of Philosophy in Network Engineering, July, 2015

Carnegie Mellon University, Pittsburgh, Pennsylvania

Bachelor of Science in Software Engineering, July, 2011

Skills

Coaching

Reliability

Database Management

Flexibility

Troubleshooting

Cybersecurity

Hardware

VoIP

Use This call center agent Resume Template

Not in love with this template? Browse our full library of resume templates

call center agent Job Descriptions; Explained

If you're applying for an call center agent position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

call center agent

Manage up to date working knowledge of all programs offered to ensure accurate information is conveyed to consumers.
Triage inbound calls and schedule consumer appointments.
Assist consumers in determining eligibility for a variety of programs offered.
Enter consumer application data into the Program database and assist consumers with completing their application.
Document consumer inquiries and complaints.

call center agent

Calculate and quote charges for services of medical aid plans.
Listen to customer requests, referring to relevent departments for specific queries.
Giving clients information regarding the medical aid plans the can choose from.
Inbound and Outbound telephone calls making.
Ensuring records are up to date.
Verifying and updating customers information for record purposes.
Follow up on customer enqueries to ensure resolution within the required.

call center agent

Handle 55+ calls daily with duties that included verifying PII and updating electronic deposit, address and contact information.
Answer incoming phone calls; provide accurate and appropriate information to retirees.
Provide assistance to retirees with special requests.
Transfer calls to appropriate offices.
Complete call guides; gather and verify required information.
Perform clerical or administrative duties as assigned.
Meet Quality Assurance Requirements and other key performance metrics.

call center agent

Upding customers about new offers.
Educating customers about new services and rate plans.
Activating new service for the customer’s profile.
Preparing excel sheet for the targted members with new offers.

call center agent

Taking necessary action to administer customer’s accounts accurately.
Taking ownership and deriving first call resolution.
Attend telephone skills and program information training sessions and seminars.
Place outbound customer service or customer satisfaction calls, as required by client.

1 2 3 4 5 … 14

call center agent Job Skills

For an call center agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
System Administration
Debugging
Technical Support
Programming
Networking
Cloud Computing
Cybersecurity
Coding
Operating Systems
Systems Analysis
Troubleshooting
Hardware
Software
IT Security
IT Infrastructure
VoIP
API Development
Telecommunications
Data Analysis.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your call center agent Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Call Center Agent, Microsoft Redmond, Washington

April 2013 – May 2022

Document all call information according to standard operating procedures
Research required information using available resources
Identify and suggest possible improvements in customer service processes

Associate Call Center Agent, Dell Technologies Round Rock, Texas

October 2011 – March 2013

Process orders, forms, and applications
Monitor customer service calls to ensure quality standards are met
Analyze customer needs and provide appropriate solutions

Jr. Call Center Agent, IBM San Francisco, California

October 2010 – September 2011

Maintain a high level of customer service
Follow up on customer interactions
Identify and suggest possible improvements in customer service processes

Education

University of Texas at Austin, Austin, Texas

Master of Science in Software Engineering, August, 2010

University of Texas at Austin, Austin, Texas

Bachelor of Science in Information Technology, August, 2006

Skills

Planning

Collaboration

Conflict Resolution

Accounting

System Administration

Data Entry

Technical Support

Telecommunications

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your call center agent Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Call Center Agent, Google Mountain View, California

January 2016 – Present

Trouble-shoot technical issues and provide solutionss
Moniter customer service calls to ensure quality standards are metted
Maintain a high-level of customer service.

Call Center Agent, IBM San Francisco, California

August 2014 – December 2015

Analize customer needs, and provide appropiate solutions
Update customer informations in the customer service database
Troubleshoot technical issues, and provide solutons

Junior Call Center Agent, Microsoft Redmond, Washington

August 2013 – July 2014

"I went to the store and bought some groceries
I went too the store, and bought some groceries.

Education

Massachusetts Institute of Technology, Boston, Massachusetts

Master of Science in Computer Information Systems, June, 2013

Massachusetts Institute of Technology, Boston, Massachusetts

Bachelor of Science in Cyber Security, June, 2009

Skills

Computer Literacy

Business Acumen

Visualization

Networking

IT Security

IT Infrastructure

Hardware

API Development

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

call center agent Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an call center agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Lead Call Center Agent
Dell Technologies
Round Rock, Texas

To Whom It May Concern

I am excited to apply for the Lead Call Center Agent role at Dell Technologies. As a highly skilled Call Center Agent, I am confident that I have the necessary experience and abilities to make a valuable contribution to your organization.

As someone who has always been committed to making a positive impact on the world, I have pursued opportunities to contribute to my community through my work wherever I may be. My experience in this field has equipped me with the skills and knowledge necessary to succeed throughout my life and I am confident that they will help me to bring my passion and expertise to your organization and help drive your success.

I appreciate the opportunity to apply for the Lead Call Center Agent position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.

Your time is appreciated,
Ike Jackson
892-849-6744
[email protected]

Ike Jackson

CUSTOMIZE THIS COVER LETTER

Showcase your most significant accomplishments and qualifications with this cover letter.
Personalize this cover letter in just few minutes with our user-friendly tool!

Related Resumes & Cover Letters