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guest service representative: Resume Samples & Writing Guide

Karl Coleman 981 Sycamore Avenue, Cantwell, AK 99729
colemankarl57@inbox.com
631-368-0092

Employment history

Senior Guest Service Representative, InterContinental Hotels Group Atlanta, Georgia
March 2022 – Present
  • Assist with luggage handling
  • Assist with special events and functions
  • Perform daily housekeeping duties
Guest Service Representative, Hilton Hotels & Resorts McLean, Virginia
September 2020 – February 2022
  • Upsell hotel services and amenities
  • Respond to guest inquiries and requests in a timely manner
  • Process payments and handle cash transactions
Jr. Guest Service Representative, Red Lion Hotels Corporation Spokane, Washington
September 2019 – August 2020
  • Ensure that all guests are checked in and out in a timely and efficient manner
  • Maintain a neat and organized front desk area
  • Maintain accurate records of guest information

Education

Pennsylvania State University, University Park, Pennsylvania
Master of Science in Hospitality Management, August, 2019
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Hospitality and Tourism Administration, August, 2015

Skills

Technical
Flexibility
Stress Management
Innovation
Hotel Booking Systems
Conflict Resolution
Customer Service
POS Software

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Larry Smith 297 Hickory Hill Avenue, Palm Springs, FL 33461
smith_larry@protonmail.com
935-165-0362

Professional Summary

 Highly motivated Guest Service Representative with extensive experience in the hospitality industry. Skilled in providing exceptional customer service and creating memorable experiences for guests. 

Employment history

Chief Guest Service Representative, Red Lion Hotels Corporation Spokane, Washington
October 2012 – Present
  • Maintain accurate records of guest information
  • Process payments and handle cash transactions
  • Answer phone calls and respond to emails
Guest Service Representative, Accor Hotels Dallas, Texas
March 2012 – September 2012
  • Answer phone calls and respond to emails
  • Respond to guest inquiries and requests in a timely manner
  • Assist with luggage handling
Entry Level Guest Service Representative, Wyndham Hotels & Resorts Parsippany, New Jersey
March 2011 – February 2012
  • Handle guest complaints and concerns in a professional manner
  • Ensure that all guest rooms are clean and ready for occupancy
  • Monitor and maintain security of the premises

Education

Texas Tech University, Lubbock, Texas
Master of Science in Culinary Arts, January, 2011
Texas Tech University, Lubbock, Texas
Bachelor of Science in Food Service Management, January, 2007

Skills

Computer Literacy
Collaboration
Adaptability
Social Media
Cashiering
Data Entry
Interpersonal Communication
Housekeeping
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Vincent Scott 90 Cypress Avenue, Picnic Point, WA 98087
vincentscott@yahoo.com
868-488-1523

Employment history

Chief Guest Service Representative, Marriott International Bethesda, Maryland
October 2016 – Present
  • Assist with luggage handling
  • Handle guest complaints and concerns in a professional manner
  • Maintain a neat and organized front desk area
Guest Service Representative, Accor Hotels Dallas, Texas
April 2016 – September 2016
  • Greet and welcome guests
  • Maintain accurate records of guest information
  • Perform daily housekeeping duties
Jr. Guest Service Representative, Marriott International Bethesda, Maryland
September 2015 – March 2016
  • Maintain a neat and organized front desk area
  • Perform daily housekeeping duties
  • Assist with luggage handling

Education

Cornell University, Ithaca, New York
Doctor of Philosophy in Hospitality and Tourism Administration, July, 2015
Cornell University, Ithaca, New York
Bachelor of Science in Hospitality Business Management, July, 2011

Skills

Research
Interpersonal
Supervisory
Stress Management
Housekeeping
Hospitality Management
Microsoft Office
Food Preparation
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Harold Harris 436 Hillside Drive, Edgar, WI 54426
haroldharris@yahoo.com
965-689-2947

Employment history

Lead Guest Service Representative, Accor Hotels Dallas, Texas
January 2016 – Present
  • Handle guest complaints and concerns in a professional manner
  • Monitor and maintain security of the premises
  • Upsell hotel services and amenities
Guest Service Representative, Best Western Hotels & Resorts Phoenix, Arizona
January 2015 – December 2015
  • Assist with special events and functions
  • Maintain a neat and organized front desk area
  • Respond to guest inquiries and requests in a timely manner
Entry Level Guest Service Representative, Accor Hotels Dallas, Texas
August 2013 – December 2014
  • Handle guest complaints and concerns in a professional manner
  • Provide information about services, amenities, and local attractions
  • Respond to guest inquiries and requests in a timely manner

Education

University of San Francisco, San Francisco, California
Tourism and Travel Management, June, 2013

Skills

Leadership
Documentation
Computer Literacy
Mentoring
POS Software
Microsoft Office
Event Planning
Inventory Management
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Ian Roberts 490 Sunset St., Paw Paw, IL 61353
ianroberts38@icloud.com
999-127-6345

Employment history

Chief Guest Service Representative, Accor Hotels Dallas, Texas
July 2020 – Present
  • Perform daily housekeeping duties
  • Assist with special events and functions
  • Respond to guest inquiries and requests in a timely manner
Associate Guest Service Representative, Wyndham Hotels & Resorts Parsippany, New Jersey
July 2019 – June 2020
  • Greet and welcome guests
  • Upsell hotel services and amenities
  • Answer phone calls and respond to emails
Entry Level Guest Service Representative, Accor Hotels Dallas, Texas
December 2018 – June 2019
  • Monitor and maintain security of the premises
  • Upsell hotel services and amenities
  • Process payments and handle cash transactions

Education

Texas Tech University, Lubbock, Texas
Bachelor of Science in Tourism and Hospitality Management, October, 2018

Skills

Quality Assurance
Troubleshooting
Accounting
Planning
Hospitality Management
Cashiering
Food Handling
Food Safety
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guest service representative Job Descriptions; Explained

If you're applying for an guest service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

guest service representative

  • Answered an average of 30 calls per day by addressing guest inquiries, solving problems and providing information.
  • Politely assisted guests with check ins and check outs.
  • Created/managed reservations.
  • Communicated with head housekeeper the status of rooms.
  • Managed cash drops accurately.
  • Light cleaning.
2

guest service representative

  • Greet patrons attending entertainment events.
  • Settle seating disputes or help solve other customer concerns.
  • Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
  • Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.
3

guest service representative

  • Communicate with all departments of the store to ensure fluidity within the team when assisting customers. 
  • Receive store-wide training to understand and comply with the work duties and responsibilities of every department. 
  • Follow and enforce all safety guidelines and recommendations. 
  • Train new members of the team extensively and bring them up to speed with high expectations on customer service.
  • Minimize theft and crime by remaining in direct contact with loss prevention and assets protection specialists at all times.    
4

guest service representative

  • Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Helped with drawings/promotions that may have been held on particular days. 
  • Effectively handle guest requests by taking ownership of the request then following-up until the matter is finalized to the guest’s satisfaction.
  • Answer inquiries pertaining to hotel services, guest registration, and travel directions. Make recommendations regarding shopping, dining, or entertainment.
5

guest service representative

  • Handle inbound calls and support service requests from direct customers.
  • Process reservation orders requested directly by guests including new reservations, changes, cancellations and accepting payments.
  • Gather critical guest information, including name, phone number, and e-mail address, and enter data into the lead generation system.  Gather guest information from every inbound call depending on booking status.
  • Assist with role playing for new training classes when needed
1 2 3 … 7

guest service representative Job Skills

For an guest service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Data Entry
  • Cashiering
  • Inventory Management
  • POS Systems
  • POS Software
  • Microsoft Office
  • Hotel Reservations
  • Hotel Booking Systems
  • Customer Service
  • Hospitality Management
  • Food Preparation
  • Food Safety
  • Food Handling
  • Cleaning
  • Housekeeping
  • Scheduling
  • Sales
  • Event Planning
  • Conflict Resolution
  • Interpersonal Communication
  • Telephone Etiquette

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your guest service representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Fred Cooper 868 Creekwood Drive, Matthews, MO 63867
cooperfred94@yahoo.com
958-633-0750

Employment history

Lead Guest Service Representative, Best Western Hotels & Resorts Phoenix, Arizona
July 2012 – May 2022
  • Maintain a neat and organized front desk area
  • Process payments and handle cash transactions
  • Respond to guest inquiries and requests in a timely manner
Guest Service Representative, Kimpton Hotels & Restaurants San Francisco, California
January 2011 – June 2012
  • Handle guest complaints and concerns in a professional manner
  • Ensure that all guests are checked in and out in a timely and efficient manner
  • Maintain accurate records of guest information
Entry Level Guest Service Representative, Choice Hotels International Rockville, Maryland
August 2009 – December 2010

    Education

    University of Houston, Houston, Texas
    Master of Science in Event Planning, June, 2009
    University of Houston, Houston, Texas
    Bachelor of Science in Hospitality Business Management, June, 2005

    Skills

    Problem Solving
    Decision Making
    Risk Management
    Troubleshooting
    Hospitality Management
    Conflict Resolution
    Food Safety
    Data Entry

    Unexplained Year Gaps and Missing Job Experiences are a No-no

    Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

    Key Insights
    • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
    • Use the gap to talk about positive attributes or additional skills you've learned.
    • Be honest and straightforward about the gap and explain it using a professional summary.

    How to Optimize Your guest service representative Resume

    Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

    Hal Parker 954 Creekview Drive, Warner Robins, GA 31005

    Employment history

    Chief Guest Service Representative, Wyndham Hotels & Resorts Parsippany, New Jersey
    September 2020 – Present
    • Assist with special events and functions
    • Perform daily housekeeping dutieses
    • Answer phone calls and respond to emails's
    Guest Service Representative, Best Western Hotels & Resorts Phoenix, Arizona
    March 2019 – August 2020
    • Assist with special events and funtions
    • Maintain accurate records of guest infomation
    • Perform daily housekeeping dutys
    Junior Guest Service Representative, Red Lion Hotels Corporation Spokane, Washington
    October 2017 – February 2019
    • Maintaint a neet and organised front desk area
    • Ensure that all guest rooms are clean and readyy for occupancy
    • Monitor and maintian security of the premisses

    Education

    University of San Francisco, San Francisco, California
    Master of Science in Hospitality Management, August, 2017
    University of San Francisco, San Francisco, California
    Bachelor of Science in Hospitality and Tourism Management, August, 2013

    Skills

    Collaboration
    Presentation
    Business Acumen
    Customer Service
    Hotel Booking Systems
    Conflict Resolution
    Interpersonal Communication
    POS Systems

    Avoid Spelling Mistakes and Include your Contact Information

    Missing contact information prevents recruiters from understanding you're the best fit for the position.

    Key Insights
    • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
    • Make sure to use a professional email address as part of your contact information.
    • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

    guest service representative Cover Letter Example

    A cover letter can be a valuable addition to your job application when applying for an guest service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



    Karl
    Coleman     colemankarl57@inbox.com
    631-368-0092
    981 Sycamore Avenue, Cantwell, AK
    99729

    Senior Guest Service Representative
    Accor Hotels
    Dallas, Texas

    Accor Hotels Hiring Team


    I am a highly motivated Guest Service Representative with 4 years of experience in Hospitality. I am excited to submit my application for the Senior Guest Service Representative position at Accor Hotels, where I believe my skills and expertise would be an excellent fit.


    As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Event Planning to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.


    Thank you for considering my application for the Senior Guest Service Representative role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.


    Looking forward to hearing from you,
    Karl Coleman
    631-368-0092
    colemankarl57@inbox.com

    Karl Coleman






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