Team Manager Resume Examples

team manager

  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand.
  • Maximized performance by monitoring daily activities and mentoring team of 12 associate
  • Reduced work flow inconsistencies by recruiting and hiring capable staff members.

team manager

  • Promoted three times in one year and qualify two MRC’s ( Million Round Club ) Conventions.
  • Holland & France in a first half of the year 2013 by achieving 1.5 Million business of life insurance.
  • Singapore & Malaysia in a second half of the year 2013 by achieving 2.5 Million business of life insurance.
  • Manage marketing plan to achieve the target.
  • Assign the target to the sales team.

team manager

  • Developed and applied relevant skills and knowledge to operate competently as a team manager to develop skills within the team.
  • Understanding Client Requirements and ensure delivery of the same with the stipulated timelines by adhering to SLA.
  • Drive and support high performance culture within the team.            
  • Driving employee satisfaction, retention strategies to control undesired attrition.
  • Monitoring the performance of the associates by ensuring adherence to various Quality Standards 
  • Identifying & resolving performance/behavior/attendance issues using various innovative methods and proven performance management techniques.
  • Provide feedback on performance and sales.

team manager

  • Won Customer Obsession Award for two consecutive months for the skills which I handle.
  • Handled project KITKAT which is a productivity metrics project launched in Amazon Coimbatore.
  • Driving efficient customer delight stories among associates as a part of Customer delight programs and increasing the effective customer base for Amazon via effective servicing.
  • Being the site POC for Manager Escalation Report and sending escalation deadlines and completion report across the site and Network.
  • Reviewing the Performance improvement Plan for team members and coaching them with necessary aids to make sure they come out of the PIP group.
  • Worked as Events and cultural committee head for POST PEAK PARTY 2018  .
  • Being the POC for Engagement, handled operation initiatives including (Real time monitoring and Delivery Report POC) during Peak 2017 and driving it across the floor.

team manager

  • Maintain scheduling for teams across the campaign so that Service Level Agreement can be fulfilled.
  • Compose, type, and distribute meeting notes, routine correspondence over conference calls, or reports, such as presentations, statistical, or monthly reports.
  • Open, read, route, and distribute incoming mail or other materials between management to ensure that our clients from the U.K were always dealt with by the most necessary individual.
  • Manage projects or contribute to committee or team-work.

team manager

  • Assisting with training and identify training needs within the group.
  • Handling Business development needs and requirements as per the company standards.
  • Conducting weekly reviews on performance of individual team members.
  • Part of Customer Delight Program and making it successfully launched and driving it across Coimbatore site.

team manager

  • Managing day to day processing of Retail banking operations with a team of 40 associates responsible for resolving customer application/request.
  • Manage Process and operational escalations and responsible for publishing the dashboards across onshore and offshore stakeholders.  
  • Managing Core Retail Banking Products like A/c Opening of Savings, Instant & Current accounts, Funds transfer. 
  • Reporting process and operations metrics to the management and onshore stakeholders on a daily/monthly basis. 
  • Primary Spoc of Internal & External audit for the process and ensure all the controls & measures comply as per the FCA regulatory norms. 
  • Work closely with the Ops Manager in developing the metrics data and process key reports as required.
  • Ensure productivity is maximized & quality improved through supervision, analysis, and feedback of advisor performance data on a periodic basis. 

team manager

  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management .
  • Conduct pre-audits to ensure the unit is complaint with all policies and procedures pertaining to Control and compliance by conduct mandatory checks. 
  • Determine and assess need for additional resources and make appropriate recruitments depending on the volume projections. 
  • Conduct effective performance appraisal review and provide feedback and development opportunities through monthly formal 1:1 with direct reportees.

team manager

  • Run practices, matches, drills, and exercises
  • Advise players on methods of improvement
  • Travel with team and watch players matches
  • Encourage and cheer on players during matches

team manager

  • Led a team of staff
  • Identify and help implement process-related improvement by following identified technique such as Kaizen or Lean methodologies. 
  • Continuous process improvement to reduce the number of errors/exceptions, improve handle time and bring in better workflow management. 
  • Training & development initiatives for improved productivity, building additional capability and quality enhancement.