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1

team manager

  • Exhibited excellent teamwork and strong work ethic by promoting camaraderie.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize work flows to meet any daily demand.
  • Maximized performance by monitoring daily activities and mentoring team of 12 associate
  • Reduced work flow inconsistencies by recruiting and hiring capable staff members.
2

team manager

  • Promoted three times in one year and qualify two MRC’s ( Million Round Club ) Conventions.
  • Holland & France in a first half of the year 2013 by achieving 1.5 Million business of life insurance.
  • Singapore & Malaysia in a second half of the year 2013 by achieving 2.5 Million business of life insurance.
  • Manage marketing plan to achieve the target.
  • Assign the target to the sales team.
3

team manager

  • Developed and applied relevant skills and knowledge to operate competently as a team manager to develop skills within the team.
  • Understanding Client Requirements and ensure delivery of the same with the stipulated timelines by adhering to SLA.
  • Drive and support high performance culture within the team.            
  • Driving employee satisfaction, retention strategies to control undesired attrition.
  • Monitoring the performance of the associates by ensuring adherence to various Quality Standards 
  • Identifying & resolving performance/behavior/attendance issues using various innovative methods and proven performance management techniques.
  • Provide feedback on performance and sales.
4

team manager

  • Won Customer Obsession Award for two consecutive months for the skills which I handle.
  • Handled project KITKAT which is a productivity metrics project launched in Amazon Coimbatore.
  • Driving efficient customer delight stories among associates as a part of Customer delight programs and increasing the effective customer base for Amazon via effective servicing.
  • Being the site POC for Manager Escalation Report and sending escalation deadlines and completion report across the site and Network.
  • Reviewing the Performance improvement Plan for team members and coaching them with necessary aids to make sure they come out of the PIP group.
  • Worked as Events and cultural committee head for POST PEAK PARTY 2018  .
  • Being the POC for Engagement, handled operation initiatives including (Real time monitoring and Delivery Report POC) during Peak 2017 and driving it across the floor.
5

team manager

  • Maintain scheduling for teams across the campaign so that Service Level Agreement can be fulfilled.
  • Compose, type, and distribute meeting notes, routine correspondence over conference calls, or reports, such as presentations, statistical, or monthly reports.
  • Open, read, route, and distribute incoming mail or other materials between management to ensure that our clients from the U.K were always dealt with by the most necessary individual.
  • Manage projects or contribute to committee or team-work.