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1

reservationist

  •  the only person in charge from 7 pm-7 am in the Cedar hostel
  • It needed to  be friendly and caring  about the people I was in contact with
  •  In the night shift, taking care of passengers and everything else that was going on in the hostel, was in my responsibility
  • Answer phones and create trips for customers 
2

reservationist

  • Schedule appointments for the owner and head of property management
  • Schedule housekeeping and maintenance
  • Record guest comments and concerns 
  • Calculate and quote charges for services such as round trip fair.
3

reservationist

  • Responding to guest calls and inquiries about room reservations, to provide information and reserve rooms for guest coming to the Resort.
  • Sell, process, and enter and confirm room reservations. 
  • Maintain knowledge of the current Resort events, activities, hours of operation as well as dining options currently available.
  • Verify payments including incidental costs by obtaining credit card information and post charges to guest accounts and collect all payments due.
  • Assist guest with issues and complaints, with empathy and a focus on guest satisfaction. Using Supervisor support when necessary.
4

reservationist

  • Readily available via phone line for United Airlines passengers
  • Assist passengers with a variety of needs including modifying and rearranging tickets and flights.
  • Book new tickets for passengers who are unable to use a computer
  • Use empowerments to further assist unhappy passengers
  • Upsell United Airlines products
  • Provide support and talk through situations with passengers
5

reservationist

  • Manage and book trips for customers over the phone or in person
  • Answer questions via phone about information of Moab for visitors 
  • Give advice/suggestions for people visiting Moab
  • Give information about National Parks and services
  • Clean and lock up building
  • Shuttle people from place to place in Moab