Reservationist Resume Examples

reservationist

  •  the only person in charge from 7 pm-7 am in the Cedar hostel
  • It needed to  be friendly and caring  about the people I was in contact with
  •  In the night shift, taking care of passengers and everything else that was going on in the hostel, was in my responsibility
  • Answer phones and create trips for customers 

reservationist

  • Schedule appointments for the owner and head of property management
  • Schedule housekeeping and maintenance
  • Record guest comments and concerns 
  • Calculate and quote charges for services such as round trip fair.

reservationist

  • Responding to guest calls and inquiries about room reservations, to provide information and reserve rooms for guest coming to the Resort.
  • Sell, process, and enter and confirm room reservations. 
  • Maintain knowledge of the current Resort events, activities, hours of operation as well as dining options currently available.
  • Verify payments including incidental costs by obtaining credit card information and post charges to guest accounts and collect all payments due.
  • Assist guest with issues and complaints, with empathy and a focus on guest satisfaction. Using Supervisor support when necessary.

reservationist

  • Readily available via phone line for United Airlines passengers
  • Assist passengers with a variety of needs including modifying and rearranging tickets and flights.
  • Book new tickets for passengers who are unable to use a computer
  • Use empowerments to further assist unhappy passengers
  • Upsell United Airlines products
  • Provide support and talk through situations with passengers

reservationist

  • Manage and book trips for customers over the phone or in person
  • Answer questions via phone about information of Moab for visitors 
  • Give advice/suggestions for people visiting Moab
  • Give information about National Parks and services
  • Clean and lock up building
  • Shuttle people from place to place in Moab

reservationist

  • Hold numerous telephone conversations with people inquiring about vacation rental properties in a high-paced environment.
  • Follow up via telephone or email with guests inquiring about property rentals for their 3 day to 5 month vacations.
  • Locate and match perspective guests to their perfect vacation home based on their wants and needs.
  • Show properties to customers when requested.
  • Make customer reservations using the Live Rez software.
  • Collect deposits and balance of monies due.
  • Put together and organize welcome packets for arriving guests.

reservationist

  • Computing the reservations
  • Using Microsoft Office Excel
  • Using Quickbooks 
  • Call or email arriving guests to give them check-in information.

reservationist

  • Open properties and “set the stage” for arriving guests. Fix any cable t.v. issues, replace any needed lightbulbs and note any “repairs” needed.
  • Close properties after guests have left,  turn off A/C systems, check for stains on carpets, damage or any other issues related to property.
  • Handle customer needs and complaints. Find solutions.
  • Schedule and write up work orders for work to be done or items to be purchased for properties.