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1
production support engineer
- Work with various IT teams and business users to ensure availability and zero downtime of applications before/during market hours.
- Attending production calls from operational users, troubleshooting and resolving issues of related applications.
- Performing Production Data Fixes in case of any failures/bugs with prior go ahead from operational users.
- Coordinate with Application Development Team to successfully deploy releases in Production environments.
- Support and execute Offer for Sale monthly activities and services.
- Support for Gold ETF trading and performing the activities required.
- Support end-of-day and end-of-month batch processes.
2
production support engineer
- As a shift lead, I am responsible for shift rotation/issues in my project
- Provided end user support for Service Now Application
- Responsible for Maintaining the tickets/RITMs/Problem Tickets
- Handling P1 tickets and end user issues
- Monitoring/scheduling/start/stop autosys jobs
- Responsible for providing the day to day status of Tickets/Issues which are unresolved
- Application Performance monitoring, System and Application process monitoring.
3
production support engineer
- Over 7 years of programming experience as an Oracle PL/SQL Developer in Analysis, Design and Implementation of Business Applications using the Oracle Relational Database Management System (RDBMS).
- Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
- Experience with Data flow diagrams, Data dictionary, Database normalization theory techniques, Entity relation modeling and design techniques.
- Perform daily System checks & Monitor application, databases, and business batch processes.
4
production support engineer
- Handled the day-to-day processing and decoding of international SMS, multimedia messaging services and landline SMS for further processing by our Billing stakeholders.
- Performed system administration tasks such as backup and recovery to ensure that the Production servers are in good condition and worked as per expectation.
- Coordinated with equipment suppliers regarding trouble and maintenance of storage equipments and Production servers.
- Automation of daily repetitive & time-consuming manual tasks.
5
production support engineer
- Implement controls to provide security for operating systems and softwares using tools like Nagios.
- Implement and perform preventive maintenance of hardware and software using Bash scripting and timely Audits.
- Document procedures for hardware and software installations, start-up, shut down and troubleshooting of products (MOPs and RCAs).
- Perform data Backups and disaster recovery operations.
- Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations.
- Set up Database clusters (Oracle RAC), backups and recovery processes.
- Installed and coordinated installation of modified hardware and software remotely on customer locations.
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