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1

production support engineer

  • Work with various IT teams and business users to ensure availability and zero downtime of applications before/during market hours.
  • Attending production calls from operational users, troubleshooting and resolving issues of related applications.
  • Performing Production Data Fixes in case of any failures/bugs with prior go ahead from operational users.
  • Coordinate with Application Development Team to successfully deploy releases in Production environments.
  • Support and execute Offer for Sale monthly activities and services.
  • Support for Gold ETF trading and performing the activities required.
  • Support end-of-day and end-of-month batch processes.
2

production support engineer

  • As a shift lead, I am responsible for shift rotation/issues in my project
  • Provided end user support for Service Now Application
  • Responsible for Maintaining the tickets/RITMs/Problem Tickets
  • Handling P1 tickets and end user issues 
  • Monitoring/scheduling/start/stop autosys jobs 
  • Responsible for providing the day to day status of Tickets/Issues which are unresolved
  • Application Performance monitoring, System and Application process monitoring.
3

production support engineer

  • Over 7 years of programming experience as an Oracle PL/SQL Developer in Analysis, Design and Implementation of Business Applications using the Oracle Relational Database Management System (RDBMS).
  • Involved in all phases of the SDLC (Software Development Life Cycle) from analysis, design, development, testing, implementation and maintenance with timely delivery against aggressive deadlines.
  • Experience with Data flow diagrams, Data dictionary, Database normalization theory techniques, Entity relation modeling and design techniques.
  • Perform daily System checks & Monitor   application, databases, and business batch processes.
4

production support engineer

  • Handled the day-to-day processing and decoding of international SMS, multimedia messaging services and landline SMS for further processing by our Billing stakeholders. 
  • Performed system administration tasks such as backup and recovery to ensure that the Production servers are in good condition and worked as per expectation. 
  • Coordinated with equipment suppliers regarding trouble and maintenance of storage equipments and Production servers. 
  • Automation of daily repetitive & time-consuming manual tasks.
5

production support engineer

  • Implement controls to provide security for operating systems and  softwares using tools like Nagios.
  • Implement and perform preventive maintenance  of  hardware and software using Bash scripting and timely Audits. 
  • Document procedures for hardware and software installations, start-up, shut down and  troubleshooting of products (MOPs and RCAs). 
  • Perform data Backups and disaster recovery operations. 
  • Document user support activity, such as system problems, corrective actions, resolution status, and completed equipment installations. 
  • Set up Database clusters (Oracle RAC), backups and  recovery processes. 
  • Installed and coordinated installation of modified hardware and software remotely on customer locations.