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principal engineer

  • Lead escalation support team for Western Digital Enterprise Server and Storage customers.
  • Help customers, field staff, partners and resellers to plan, deploy and troubleshoot Western Digital product issues.
  • Global Subject Matter Expert (SME) for G-RACK 12 high-performing NAS – enable customers to maintain and optimise their environment to achieve the best possible performance.
  • Derive technical resolution for significant issues in a timely and professional manner to drive customer satisfaction and minimise system down-time. 
  • As a WD technical ambassador, deliver exceptional reactive and proactive services for challenges with Western Digital server and storage hardware and software products within specified SLA by utilising in-depth technical analysis methodologies and researching about the reported issues.
  • Identify and file product bugs, duplicate the issues in-house and escalate the issues to hardware and software engineering teams to help determine the root cause, establish appropriate corrective action and provide acceptable resolution to the customers.
  • Improve serviceability of the products by working closely with Engineering, QA, Product Management, and other internal teams Develop and contribute to training modules, author and submit internal / external knowledge-base articles and best practice guides based upon customer issues and interactions.

principal engineer

  • Build components using react following designs in Invision.
  • Mentor juniors in workflow and best practices in front-end development.
  • Working in a product with Micro Services Architecture.
  • Designed many APIs with Flask, Django REST, Sanic

principal engineer (infrastructure, data and platform services)

  • Lead different initiatives providing the technical solution and application architecture standards for IS&T UNIX/Linux Infrastructure , Web & Mobile cloud platform services, Big data and Enterprise service bus.
  • Lead the technical design, vision and implementation strategy for DevOps tooling and framework for IS&T infrastructure services.
  • Leading a team of big data developers in implementing data platforms and pipelines to provide data insights for web analytics, health informatics and research.
  • Led team efforts to implement Platform as a Service (PaaS) using Openshift, develop CI/CD pipelines for Web and Mobile department.
  • Lead database management automation solution for transforming HP database team’s ability to create and manage databases, bringing continuous improvements in ease, speed and reliability.
  • Conducted town-halls to encourage moving web services to Openshift platform , database automation using ansible and liquibase,  DevoOps practices for Infrastructure, and big data platform services. 
  • Manage and evolve unix/linux , backup , data infrastructure and private cloud platform utilizing Consul, Vault, Gitlab, Chef , Ansible, Packer, Jenkins, Prometheus, Grafana and Splunk, ultimately orchestrating them into a cohesive ecosystem.

principal engineer

  • Design and Developed the whole product from scratch
  • Produce clean, efficient code based on stakeholders specifications
  • Integrated third-party API’s and third-party programs.
  • Worked on Google and Amazon web service 
  •  Provide advice on project costs, design concepts, or design changes. 

principal engineer

  • Involved in initial scoping of the Salesforce CRM implementation in CA, replacing the in-built legacy CRM application. Worked with stake holders in defining the road-map for implementation, roll-outs, risk and mitigation plans, migrating the data from legacy application to Salesforce CRM, provided end user class room trainings on usage of the Salesforce application, documents and knowledgebase preparation 
  • Developed new Apex classes, Triggers, Visualforce pages, Custom Reports and Dashboards, workflows and approvals as per the Legacy applications business rules and logics.
  • Team handling, task allocations as per the new cases/tickets raised by the users, roaster schedule and maintenance for providing 24*7 production support to Salesforce CRM applications
  • Working with application owners in coming up with new user stories, enhancements, new Reports and Dashboards (Scheduled and ad-hoc) and act as Product Owner /SM for the Salesforce CRM.
  • Service Cloud setup at CA, replacing the CA’s own product SDM (Service Desk Manager), developed and worked with other IT vendors in roll-out of Service Cloud
  • Code reviews, Test plans, test cases, QA Traceability matrix , working with QA team on black box/ white box testing,  UAT.