Patient Access Representative Resume Examples

patient access representative

  • Be the first point of contact for patients in a healthcare facility. 
  • Responsible for maintaining a positive demeanor in all of my communicative efforts.
  • When a new patient first visits healthcare facility, my job was to interview them to obtain their demographical and financial information.
  • enter patient information at an efficient pace into hospital system.
  •  Fielding phone calls regarding billing issues, appointmentcancellations and all related kinds of concerns. 
  • Running insurance information and collecting insurance payments.   

patient access representative

  • Responsible for registering all patients who came through the emergency department as well as the main hospital.
  • Register patients for surgeries, direct admissions and clinic visits.
  • Responsible for intake and outtake of deceased patients. Coordination of autopsies, making arrangements with funeral directors, death certificate signing, and organ donations.
  • Communication with other hospitals, doctors, and doctor offices to arrange direct admissions and emergent admissions to the cath lab.
  •  Finalize OR schedule every day
  •  Prepare paperwork for next day surgeries and procedures.
  • Obtained insurance authorizations for both scheduled and urgent admissions, surgeries and outpatient diagnostic testing.

patient access representative

  • Keep patient accounts up to date on insurance and demographics.
  • Register Ambulances, walk-ins and Police Holds.
  • Manage Emergency Room charts.
  • Enter data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer

patient access representative

  • This job required a lot of human interaction
  • talking with patients when they first came into the emergency room
  •  after they saw a doctor we would retrieve all their personal information
  •  This job also involved answering the phones every time someone called the hospital and connecting them to the best person to help them
  •   registered patients for any out patient procedures or women in labor.

patient access representative

  • GREET PATIENTS
  • REGISTER PATIENTS
  • FAX AND SEND PAPER WORK
  • ANSWER PHONES
  • KEEP THE FRONT ORGANIZED
  • TAKE PAYMENTS
  • FILE PAPERWORK

patient access representative

  • Professionally investigated, triaged, and resolved patient issues using the established HEART Model, ensuring patient’s visit is an outstanding experience. Proactively assisted patients to minimize their issues. 
  • Created a welcoming and professional environment for patients and visitors by demonstrating exceptional customer service based upon the expected service behaviors included in Cleveland Clinic’s START with Heart model. §
  • Proactively managed needs of patients and visitors in our waiting areas, seeking opportunities to interact with patients by actively greeting patients when appropriate, resolving patient issues and providing service recovery. §
  • Performed patient registration, pre-visit, insurance/eligibility verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience. §
  • Performed point of service activities: visit preparation, co-pay collection, patient tracking and record tracking ensuring accuracy in Epic. 
  • Entered and maintained confidential and accurate patient information including patient insurance, billing, and payment information. 
  • Encouraged patient utilization of front-end technology, provided guidance, encouragement, education and hands-on training.

patient access representative

  • Obtain patient demographic, financial and insurance information for registration via patient registration interview.
  • Knowledge of Hospital Information/Enterprise systems, i.e., EPIC
  • Collect patient financial responsibilities
  • Maintain and update patient database
  • Abide by HIPAA guidelines
  • Greets patients and their caregivers and records pertinent information into EPIC database.
  • Relays information between patients and other staff members and provides them with updates as needed.

patient access representative

  • Greeted patients upon entrance.
  • Collected demographic and insurance information.
  • Escorted patients to appropriate departments or waiting areas.
  • Answered hospital switchboard
  • Contacted physician offices for incomplete or incorrect physician orders.

patient access representative

  • Greet patients and caregivers in a congenial and enthusiastic manner 
  • Collaborate with management to implement health system directives
  • Verify patient insurance to collect applicable copayments,    deductibles
  • Refer individuals to outside agencies when/if unable to meet needs
  • Keep necessary medical records and update patient life as needed
  • Relay information to staff members to ensure quality of care
  • Register patients in PEDS system accurately

patient access representative

  • Participate in the monthly, quarterly and annual performance evaluation process meetings
  • Performs Hospital cash reconciliation & secured payment entry. Verifies insurance, benefits, coverage & eligibility 
  • Supported front-end technology utilization to promote understanding and comfort level in use by caregivers and providers. 
  • Processed the workflow for the day.