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11

it specialist

  •  Assist ID admin on quarterly/ annually ID validation process on IBM and MAS(Malaysian Airlines System) employees.
  • Monitoring and analyzing Malaysian Airlines Systems networks to ensure network stability and security from unauthorized access from both internal and external users. Provide early detection of any security exposures or non-compliant to respective departments.
  • Secondary approver for IT security-related change management records.
  • Assist to communicate the IT security policy and procedures to the end-users by means of the security awareness programs.
  • Assist to manage IT security risk by assisting the team in identifying risk document potential risk.
  • Assist to review and seek closure for IT security-related audit findings
  • Evaluate and recommend IT security-related tools as and when required.
12

it specialist

  • Provided Technical Support in person, over the phone, or using remote support software to 200+ users across multiple platforms (Windows XP, Windows 7, Mac OSX, and WYSE terminals).
  • Improved overall support ticket response and solution times on a  company-wide scale.
  • Maintained constant functionality of main office, 5 remote sales offices and dispatch center.
  • Responsible for creation of all Windows user and Cisco TAPI profiles for new employees of the main office, remote sales offices, and dispatch center.
  • Designed, planned, and executed expansion of dispatch center with over 70 computers and 140 Cisco VOIP phones.
  • Pulled and terminated over 2000 feet of Cat6 Ethernet cable over multiple stories of the headquarter office.
  • Coordinated with various merchants and vendors while responsible for proper electronics and printer toner recycling.
13

it specialist

  • Member of HRMS system project (Oracle E-Business Suite) which has been lunched full HR system in 2009. 
  • Design user requested reports and launch them through the systems.
  • Programming, software development and database administration. 
  •  Provide technical support and train end non – technical employees on the applied information systems.  
14

it specialist

  • Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, active directory, and all configurations for a corporate environment of over 150 workstations and laptops.
  • Configure, monitor, and maintain all Microsoft Exchange / Office 365 users.
  • Implement and provide technical support for VOIP services and equipment, such as Mitel systems and apps, voice mail system, and maintaining the most current office directory for HR.
  • Maintain an inventory of parts for emergency repairs and create lists of items to be ordered based on departmental needs.
  • Configure and test computer hardware, networking software and operating system software.
15

it specialist

  • Analyze the documents which already exist in the Team room, such as PCRs, Test Scenarios, Test Cases from previous releases, and get client clarification when needed.       
  • Create Test Cases based on Client Requirements. 
  • Write Test Cases in TCDB and execute test cases workflow. 
  • Responsible for organizing data in TCDB. 
  • Responsible for the Review and approvals of the Test Plans on the SIT phase.       
  • Analyses and reports test execution results on a weekly bases or as requested/ agreed by the team.       
  • Report the defects found and re-test as needed until the error is fixed.