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1

director of customer service

  • Determine charges for services requested, collect payments, & process billing.
  • Make and confirm reservations, up-sell rooms & book travel packages.
  • Develop reports to detail aging and past due accounts for senior management.
  • Perform accounts receivable duties including invoicing, researching charge-backs, discrepancies and reconciliations.
  • Prepare, compile, and sort documents for proper entry and filing.
  • Excelled in exceeding corporate enrollment memberships goals.
  • Worked with customers to develop repayment plans for delinquent accounts.
2

director of customer service

  • Supervise the work of customer service reps to ensure adherence to policy, deadlines, and proper procedures.
  • Keep records of customer interactions, or complaints.
  • Resolve customers’ service or billing complaints by sending replacment products or issuing an invoice credit.
  • Import orders from sales reps via computer.  Print out order logs, assign paument terms and process orders according to company procedures and guidelines.
  • Enter and process all orders for daily, weekly and monthly deadlines.
3

director of customer service

  • Initiate collections proceedings against accounts past due more than three months.
  • Process & order supplies from our vendors such as Vistar & Ecolab.