Customer Support Representative Resume Examples

customer support representative

  • Open and maintain customer accounts by recording account information 
  • Maintain financial accounts by processing customer adjustments 
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information 
  • Generate sales leads 
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools 

customer support representative

  • Provide technical assistance through tickets/emails and chats in a timely and accurate manner;
  • Provide information about products and services; 
  • Process and resolve clients’ technical issues;
  • Social Media Responsible (Twitter, Facebook).

customer support representative

  • Answering calls to client to address their needs, complaints, or other issues with product or services.
  • Responding efficiency and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers,confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, database, script, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales and recommendation for products or services that may better suit clients needs.

customer support junior representative

  • Assisting customers via chat, email and phone
  • Processing data
  • Keeping contact with other departments
  • Demonstrating empathy and resolving problems on the spot 

customer support representative

  • Able to work independently and efficiently to meet deadlines. 
  • Able to promptly answer sales and Mobile phone related email and phone calls. 
  • Self motivated, detail-oriented and organized. 
  • Creative thinking abilities. 
  • Proficient with multiple software applications. 
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.

customer support representative

  • Regularly contacted and established relations with client base to identify and resolve software and hardware issues. 
  • Coordinate with customers to create their agreements. 
  • Prepare and maintain customer records according to district policies and administrative regulations.
  • Creating and maintaining internal documents including customer accounts, training manuals and products lists. 

customer support representative

  • Confer with customers by calls or emails to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Provide best-in-class customer service and problem resolution to customer queries via calls and emails.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken
  • Resolve customers service or billing complaints by performing activities such as refunding money or adjusting bills.
  • Route technical customer problems (phone calls, chats, web cases) to the technical support teams by creating a support ticket.
  • Working closely with the Escalation team and responding within SLA ensuring customer satisfaction.
  • Consistently monitoring quality check of every outbound mail which is being sent to clients and recommending changes to the team as required.

customer support representative (is an online shopping place)

  • Resolving customer queries regarding their products and deal purchased through Groupon.
  • Trustworthy and empathetic Customer Service Representative accomplished in customer query. 
  • Maintained and increased personal knowledge of product specifications and best practices.
  • Responsible for quality management.
  • Adept at complaint resolution.
  • To solve customer’s problems in an effective/creative manner.

customer support representative

  • Collaborate with marketing to brainstorm content for social media based on customer query trends
  • Manage CoinJar store and Rewards
  • Coordinate activities with other supervisory personnel, work units
  • Develop or update procedures, policies, or standards
  • Developed product management skills through understanding customer demographic for CoinJar Exchange- a trading platform

customer support representative

  • Cash Counter Handling.
  • Maintaining and retaining customer
  • Handling technical issues
  • Providing assistance for billing or any concern