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customer support representative

  • Open and maintain customer accounts by recording account information 
  • Maintain financial accounts by processing customer adjustments 
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information 
  • Generate sales leads 
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools 

customer support representative

  • Provide technical assistance through tickets/emails and chats in a timely and accurate manner;
  • Provide information about products and services; 
  • Process and resolve clients’ technical issues;
  • Social Media Responsible (Twitter, Facebook).

customer support representative

  • Answering calls to client to address their needs, complaints, or other issues with product or services.
  • Responding efficiency and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers,confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, database, script, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales and recommendation for products or services that may better suit clients needs.

customer support junior representative

  • Assisting customers via chat, email and phone
  • Processing data
  • Keeping contact with other departments
  • Demonstrating empathy and resolving problems on the spot 

customer support representative

  • Able to work independently and efficiently to meet deadlines. 
  • Able to promptly answer sales and Mobile phone related email and phone calls. 
  • Self motivated, detail-oriented and organized. 
  • Creative thinking abilities. 
  • Proficient with multiple software applications. 
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.