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176

customer service agent

  • Assisted in the day to day ground operations involving airline representatives, cabin crew and ground staff
  • Executed gate duties for inbound and outbound flights in various aspects (e.g. flight information, baggage handling, boarding procedures)
  • Proficient in airline applications and functions
  • Led a team to perform arrival flight irregularities (e.g. misconnections, delays) 
177

customer service agent

  • communicate with customers and assist then on using the website so as to access the online services provided
  • assessing the loopholes on operating structure and suggesting ways of improving
  • processing customers transactions online
  • Greeted customers entering the ticketing area to ascertain what each customer wanted or needed.
178

customer service agent

  • Confer with customers by telephone, email and white mail to provide information about products and obtain details of complaints. Escalate calls when appropriate for further assistance.
  • Assist with taking supervisor calls when needed when consumer requests one. 
  • Proof all out-going letters and emails for content, spelling and layout accuracy. 
  • Experience with listening to voicemail’s from consumers, returning the calls to assist with questions or complaints and then documenting the assistance. 
  • Experience with documenting corrections of cases, to ensure spelling, product bar codes and expiration dates and summaries and verbatim’s are correct. 
179

customer service agent

  •  Answering customers’ inquiry. 
  •  Solving issues and problems 
  •  Escalating issues which i don’t have the approval to solve. .
  •  Follow up orders, Emails an requests. 
180

customer service agent

  • identify red flag in withdrawal request 
  • Identify group or individual target investors for a specific fund.