Customer Account Manager Resume Examples

customer account manager

  • Manage over 150 Natural, Organic and Specialty Brands in Dierbergs, Straubs and Niemann Foods
  • Attend all headquarter meetings
  • Work closely with clients to develop promotional plans and to achieve their objectives
  • Work closely with Distributors
  • Work closely with Business Managers and complete trackers as requested
  • Present new items to assigned customers and monitor execution of accepted items at store level
  • Complete and submit monthly promotional contracts and monitor execution by customer

customer account manager

  • Communicate customers needs and requests to clients
  • Communicate issues to clients and work to develop solutions
  • Manage category review schedules 
  • Arrange client appointments with customers

customer account manager

  • Provides monthly performance feedback to CSR’s in order to address performance gaps and manage performance improvement
  • Through strategic management and measurement of team performance, develop, plan and execute departmental improvements while simplifying processes
  • Works with managers and supervisors to provide a work environment and culture that promotes customer service, staff development and achievement
  • Manage the operational activities of the contact center including quality service, workflow, work force optimization, and cost management
  • Work with peers in a team setting to develop and implement improvement suggestions, policies, work forecasting, and staff scheduling
  • Maintain team’s call quality standards, providing feedback and developing performance development plans
  • Provides oversight and technical direction for order management, inquiry management, and invoice management activities

customer account manager

  • Track and follow up on existing quotes.
  • Serve as the overall coordinator between the customer, branch and Sales Director.
  • Maintain all prospective customer data in the Acton’s CRM Database and use the information contained therein as the sole source for prospective customers and interactions.
  • Large capacity of outbound, cold calls on a daily basis.

customer account manager

  • Explain products and help decide which would be best suited for their riding conditions.