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1
customer account manager
- Manage over 150 Natural, Organic and Specialty Brands in Dierbergs, Straubs and Niemann Foods
- Attend all headquarter meetings
- Work closely with clients to develop promotional plans and to achieve their objectives
- Work closely with Distributors
- Work closely with Business Managers and complete trackers as requested
- Present new items to assigned customers and monitor execution of accepted items at store level
- Complete and submit monthly promotional contracts and monitor execution by customer
2
customer account manager
- Communicate customers needs and requests to clients
- Communicate issues to clients and work to develop solutions
- Manage category review schedules
- Arrange client appointments with customers
3
customer account manager
- Provides monthly performance feedback to CSR’s in order to address performance gaps and manage performance improvement
- Through strategic management and measurement of team performance, develop, plan and execute departmental improvements while simplifying processes
- Works with managers and supervisors to provide a work environment and culture that promotes customer service, staff development and achievement
- Manage the operational activities of the contact center including quality service, workflow, work force optimization, and cost management
- Work with peers in a team setting to develop and implement improvement suggestions, policies, work forecasting, and staff scheduling
- Maintain team’s call quality standards, providing feedback and developing performance development plans
- Provides oversight and technical direction for order management, inquiry management, and invoice management activities
4
customer account manager
- Track and follow up on existing quotes.
- Serve as the overall coordinator between the customer, branch and Sales Director.
- Maintain all prospective customer data in the Acton’s CRM Database and use the information contained therein as the sole source for prospective customers and interactions.
- Large capacity of outbound, cold calls on a daily basis.
5
customer account manager
- Explain products and help decide which would be best suited for their riding conditions.
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