Call Center Associate Resume Examples

call center associate

  • Inbound calls and provide detail clarification on customer’s credit file and score.
  • Review credit file disputes and recommend security package on customer’s credit file and score.
  • Provides security on customer’s credit file and credit score which serves as a sale.
  • Recommends process and script improvements in getting more sales in a day.

call center associate

  •  Assisting customers over phone for their needs related to everyday banking.
  •  Finding suitable resolutions to any customer’s banking issues / problems.
  • Handling responsibilities to find solutions in time bound manner. 
  • Organize and add customers to Chariteable donating mail list

call center associate

  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner 
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently 
  • Built long-term customer relationships and advised customers on purchases and promotions
  • Contact customers to respond to inquiries or to notify them about their insurance policy. 

call center associate

  • Managed the completion of surveys involving a variety of subjects such as news, politics, radio, and healthcare 
  • Displayed high-level accuracy in typing for the completion of surveys; exceeding company expectations 
  • Provided positive professional customer service while responding to a high inbound call volume; exceeding company expectations
  • Maintained a professional relationship with clients and co-workers
  • Responded to customer inquiries via telephone and e-mails promptly
  • Interacted effectively with individuals/teams to ensure high quality and timely expedition of customer requests 
  • Assisted in developing activities to improve business performance and customer satisfaction 

call center associate

  • Answer inbound calls for Harry and David
  • Provide insight for, and help customers place orders
  • Recommend items for customers to purchase
  • Promote and upsell different items while making an order
  • Maintain a general knowledge of what items Harry and David carries
  • Navigate conversations with difficult customers and find ways to meet their needs
  • Multitask by writing information down while still placing orders

call center associate

  • Met daily quotas by addressing customer inquiries, solving problems, and providing new product information 
  • Described products to customers and accurately explained details and care of merchandise 
  • Communicated with vendors regarding back order availability, future inventory, and special orders 
  • Answered product questions with up-to-date knowledge of sales and store promotions 

call center associate

  • Undertaking Accident Inquiries 
  • Undertaking Complaints
  • Maintain the Call Centre Manual
  • Supervising Agents

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