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1
call center associate
- Inbound calls and provide detail clarification on customer’s credit file and score.
- Review credit file disputes and recommend security package on customer’s credit file and score.
- Provides security on customer’s credit file and credit score which serves as a sale.
- Recommends process and script improvements in getting more sales in a day.
2
call center associate
- Assisting customers over phone for their needs related to everyday banking.
- Finding suitable resolutions to any customer’s banking issues / problems.
- Handling responsibilities to find solutions in time bound manner.
- Organize and add customers to Chariteable donating mail list
3
call center associate
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently
- Built long-term customer relationships and advised customers on purchases and promotions
- Contact customers to respond to inquiries or to notify them about their insurance policy.
4
call center associate
- Managed the completion of surveys involving a variety of subjects such as news, politics, radio, and healthcare
- Displayed high-level accuracy in typing for the completion of surveys; exceeding company expectations
- Provided positive professional customer service while responding to a high inbound call volume; exceeding company expectations
- Maintained a professional relationship with clients and co-workers
- Responded to customer inquiries via telephone and e-mails promptly
- Interacted effectively with individuals/teams to ensure high quality and timely expedition of customer requests
- Assisted in developing activities to improve business performance and customer satisfaction
5
call center associate
- Answer inbound calls for Harry and David
- Provide insight for, and help customers place orders
- Recommend items for customers to purchase
- Promote and upsell different items while making an order
- Maintain a general knowledge of what items Harry and David carries
- Navigate conversations with difficult customers and find ways to meet their needs
- Multitask by writing information down while still placing orders
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