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1

business operations manager (fairview southdale hospital)

  • Manage business operations of the Surgical Specialties service line including capital and operational budgets, staff supervision, inventory and supplies, analysis of monthly labor statistics, patient census, admissions and discharges, and monitoring of department goals.
  • Support best practice initiatives in service delivery and monitor operational efficiencies.
  • Coordinate and integrate Surgical Specialty services with other customers and departments to ensure continuity in the delivery of high quality care/service.
  • Promote and champion the hospital’s Caring Connections programand their commitment to high quality customer service.
  • Supervise and recruit staff to build a diverse and complimentary team. Scope of staffing responsibility includes 38 employees (27 FTE’s) including LPN’s, CNA’s, HUC’s (Health Unit Coordinator), EA’s(Environmental Aide) and Transport Aides.  Coordinate orientation.
2

business operations manager

  • Coordinate integration of Pie Face business model into United Petroleum Fuel sites with new modelling required
  • Support Australia license network away from Franchisor model
  • Oversee and develop operational field team managers with planning and direct staffing, training, and performance evaluations 
  • Direct and coordinate activities involving sales of manufactured pie face products, branding and IP to license network
  • Determine price schedules and costings between point of manufacture, distribution and store RRP to ensure profitability at point of production and retail sale
  • Review operational records and reports to project sales and determine profitability across both fuel and license models
  • Prepare budgets and expenditures for approval with CEO
3

business operations manager, contact center

  • Build scripts and manage campaigns for new contact center projects
  • Monitor status reports and hours worked
  • Coordinate employee training
  • Ensure customers are supplied with high quality returns including call quality, data quality, and customized reports per client requirements
  • Maintain contact center metrics, compiling reports and tracking information as needed
  • Communicate with administrative staff to ensure all standards are met and coaching is provided where needed
  • Coordinate with sales on projects for scheduling and budget purposes
4

business operations manager

  • Analyze monthly balance sheet accounts for employee performance.
  • Generate financial statements and facilitated account closing procedures each month. 
  • Serve as a link between business owners and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Prepare and issue work schedules, deadlines, and duty assignments for staff
5

business operations manager

  • Consultant Scorecard
  • Consultant Access & Attrition <anagement
  • Speed of Landing and Expired Assignments report
  • Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance..