- Contact customers to persuade them to purchase our services.
- Confer with potential customers regarding equipment needs.
- Plan, develop, and provide training programs, using knowledge of the effectiveness of methods.
- Train the sales persons in techniques and skills and dealing with the customers.
sr. business associate
- Answer calls professionally to provide information about products ad services, take cancel orders or obtain details of complaints
- Keep records of customer interactions an transactions, recording details of inquiries, complaints and comments, as well as actions taken. Process orders, forms and applications
- Follow up to ensure that appropriate actions were taken on customers request.
- Refer unresolved customer grievances or special request to designated departments for further investigation.
- Coordinating with various teams/department to provide resolution to customer concern
- Working with Product Managers to define the product strategy and roadmap for the Human Resource Management System Product[HR-One].
- Knowledge in gathering, analyzing and documenting business requirements and developing BRD, FRD and SRS on Confluence tool.
- Framing user stories and co-ordinating with the development team for building the product.
- Expertise in use of Balsamiq tool for wireframing as per the brainstorming sessions and coordinating with the designers.
- Part of implementation team as a Technical Writer to create and write tutorials to help end-users or clients to use the product.
business associate (team lead)
- Provide analytical and valuable insights for decision-making support for key projects and management.
- Work closely with business units to understand business objectives, gather data requirements and define primary metrics (KPIs) and methodologies
- Integral part of team throughout data gathering, data analysis framework involving data cleaning, processing, analysis, and visualisation.
- Acquire data from primary or secondary data sources and maintain databases/data systems.
- Generate statistical data analysis reports in order to build dashboards and visualizations, advising senior management regarding data trends, outcomes and projections.
- Developing a VB/Python script for Automate the recurring report and scheduling reports on the task scheduler.
- Prepare budgets and submit estimates for program costs as part of every project plan development.
- Provide presentation and product demonstration support during the introduction of new products and services to the staff.
- Register Patients
- Verify insurance information