assistant front office manager Resume Examples

assistant front office manager

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assistant front office manager

Responsible leader and trainer to front desk team ensuring they are mentored, supported and empowered to provide the highest quality of service at all times
Maintain an organized and comprehensive filing system with documentation of purchases, schedules, forecasts, reports and tracking logs
Assist in all interviewing, hiring, training of front desk agents, ensuring that they meet the Fort’s standards of service
Ensure compliance to departmental Standard Operating Procedures, assist with training and mentoring to increase staff knowledge and ability to perform well

Monitored all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
Review arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
To integrate and train employees, providing support for skills development.
Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

Perform all Front Desk Guest Services Agent duties
Oversee the daily operation of Front Office, Concierge/Front Drive & Lobby Shop
Responsible for rostering of a team of 20 4 weeks in advance-including Front Desk, Reservations, Switchboard and Duty Managers within budget costs and EBA conditions
Gathering information and chairing daily meetings with all Hotel departments, as well as chairing staff meetings
Attending Revenue Management and Executive Meetings to report on business forecasts and budgets
Coordinating and conducting staff training and performance reviews
Implementing and keeping policies and procedures up to date

Develops high-quality relationships with guests throughout their stay.
Oversee and supervises guest arrivals and departures with the front office executive and duty managers.
Ensure that personalized service is offered to each and every guest.
Ensures that the pricing policy and internal audit procedures are duly applied.

Perform payroll functions, such as maintaining time keeping information, processing and submitting payroll
Answer telephones and give information to callers. Take messages, or transfer calls to appropriate individuals.
Operate office equipment, such as fax machines, copiers, or phone systems. Arrange for repairs when equipment malfunctions.
Review work done by others, by checking for correct spelling and grammar. Ensuring company format and policies are followed in addition to recommending revisions.

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