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1

airport customer service agent

  • Greeted customers professionally and courteously to cultivate and maintain a welcoming atmosphere.
  • Provided top of the line customer service by engaging customers and using active listening and effective interpersonal skills.
  • Assisted customers with special needs, and served as a source of support during difficult situations, such as aircraft incidents, disruptions, and medical emergencies.
  • Worked as a team member to achieve the highest level of customer service, demonstrating high attention to detail, organization, and ability to manage multiple tasks simultaneously.
2

airport customer service agent

  • Assist Business and First class passengers throughout from the counter to the drop-off point.
  • Resolve customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
  • Provide the passengers with assistance and always go the extra mile with them if it is needed.
  • Ensuring smooth transfer and giving our best to enhance Emirates brand image.
3

airport customer service agent

  • System trained on Air New Zealand, Air Vanuatu, Virgin Australia and Alliance Airlines check-in systems 
  • Coordinated domestic and international travel arrangements, including guest check-in and boarding, flight rescheduling and resolving lost baggage issues
  • Assisted customers requiring special assistance
  • Maintained superior level of safety and security at all times, adhering to airport policies and procedures and reporting safety issues
  • Demonstrated a genuine passion and enthusiasm toward customer service, ensuring guest needs and satisfaction were met
4

airport customer service agent

  • *Used DCS to prepare pre-departure and post-departure reports and passenger manifests.
  • *Coordinated with ramp agents to successfully store, remove and transport customer baggage.
  • *Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
  • *Operated PA system to make announcements regarding flight activity.
  • *Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
  • *Verified identification and travel documents to efficiently board passengers for on-time departure.
  • *Used airline computer system to create airline tickets and boarding passes.
5

airport customer service agent

  • *Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • *Assist with Weight and Balance duties , as well as calculating the load sheet