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account specialist

  • Verantwoordelijk voor een optimale dienstverlening van Randstad voor H.Essers
  • Pool management
  • Voeren van sollicitatie-, functionerings- en beoordelingsgesprekken
  • Coördinerende rol in de proces optimalisatie met enerzijds H.Essers en anderzijds de planning 
  • Customer delight
  • Inspireren, motiveren, coachen en beoordelen van medewerkers
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account specialist

  • Utilize proactive persuasive/retention skills to turn requests for disconnection or downgrade into save opportunities by identifying customer needs
  • Identifies and resolves customer issues
  • Offers additional or upgraded services, while providing a quality customer experience
  • Exercises creative negotiation skills to motivate customers to continue using services 
  • Achieve monthly key performance metrics, call and order entry productivity standards, and call quality performance through utilization of persuasive skills, defined call flow structure
  • Research and review competitive pricing and service offerings in order to provide competitive price and product comparisons based on customer needs
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account specialist

  • Addressed customer questions and concerns regarding products, prices and availability .
  •  Answered customers’ questions about products prices, availability, uses and credit terms. 
  •  Advanced user of Salesforce sales management software. 
  • Produced $25,600 in net sales volume during an average month. 
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account specialist

  • Provide product information during special events.
  • Change or rotate interior store presentation to reflect changes in inventory or promotion.