Use This TemplateProfessional Summary
Dedicated Software Support Specialist I with 2 years of experience, motivated to maintain customer satisfaction and contribute to the company success. Proven ability to establish rapport with clients and exceed client expectations. Reliable and driven with strong time management and prioritization abilities.
Employment history
Software Support Specialist, Rutherford and Sons. Ianport, Connecticut
Nov. 2017 – Aug. 2018
- Manage user accounts to include registering, closing, moving, and auditing across information technology systems
- Monitor tickets submitted to software engineers to ensure timely resolution of customer's issues
- Managed customer inquiries from multiple sources (email, phone) to deliver outstanding customer support.
- Researched data source to determine the procedures needed to resolve customer issues.
- Coordinated with the Development team to manage the timing, customer communication and delivery of software fixes or enhancements to meet customer needs
- Working knowledge of Microsoft SQL. Ability to write and troubleshoot basic/complex SQL statements
- Writing queries, extracting data sets using SQL/Microsoft Excel, executing the stored procedures and triggers.
- Installing MS SQL on clients computer for software use, and installing software on clients computers.
- Document all incoming issues and research in JIRA Troubleshoot MS Windows operating systems, anti-virus products, and PC hardware issues.
- Diagnose and resolve software problems caused by varied and unique environments for which no established procedure to solve existed.
- Develop and coordinate WebEx training sessions for new product implementation to assist users in understanding and utilizing the application functionality
- Test and analyze software enhancements to make sure that it meets the customers needs.
- Provided software and hardware support in a Windows environment
- Maintaining a high level of professionalism and customer service when addressing the clients about their issues, questions and specific needs.
- Providing knowledgeable technical support to ensure that the issues, questions, and needs are properly met in a timely manner.
Student Assistant, Cruickshank-Orn. Port Issac, Kansas
Oct. 2015 – Nov. 2015
- Provided administrative and confidential clerical support for the office of Disability support Services including answering telephones, managing calendars and correspondence, maintaining electronic/paper record keeping systems and materials, tracking data concerning eligibility of program participants, and coordination and implementation of projects and events.
- Database Management-Compile and analyze data, prepared standard and requested reports, generate correspondence, presentation materials, spreadsheets, graphics, meeting materials and other similar items using various computer software.
- Ensured that the student with a disability has access to all assignments and activities associated with the class.
- Performed various office duties greet and assist office visitors, answer general questions, answer phones, schedule appointments, distributing mail, make copies, file/shred documents, send faxes, run errands, create flyers and any other duties as assigned.
Education
Eastern Marks College, Bradtketown, New Mexico
Master of Science, Computer Science, Apr. 2016
Carter Institute, East Maymeberg, Vermont
Bachelor of Science, Computer Engineering, Jan. 2014
Skills
MS SQL Server
MS Access
MS Excel
UNIX
MySQL
Microsoft Windows
Java
Eclipse
HTML
MS Project
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More Job Descriptions for :
1
software support specialist/quality assurance tester
- Work closely with Developers and product owner to distill technical requirements into easily actionable user stories or specifications.
- Documented issues and questions encountered during customer software testing or production usage in the applicable repository, such as Jira or CRM, including the desired changes to the software to meet the business need.
- Coordinated with the Developers to manage the timing, customer communication and delivery of software fixes or enhancements to meet client needs
- Test and analyze software enhancements, version upgrades, and other system modification to make sure that it meets the client needs. Constructed custom software modules and additions as well as implemented and supported each designed system per client request.
2
software support specialist
- Created workstation images for Windows 2000 for over 500 users
- Provided phone and deskside support to users in a timely fashion
- Played a role in the migration to and administration of the Windows 2000 Active Directory domain
- Scripted installations for software packages
- Scripted batch files and login scripts for users
3
software support specialist
- Manage user accounts to include registering, closing, moving, and auditing across information technology systems
- Monitor tickets submitted to software engineers to ensure timely resolution of customer’s issues
- Managed customer inquiries from multiple sources (email, phone) to deliver outstanding customer support.
- Researched data source to determine the procedures needed to resolve customer issues.
- Coordinated with the Development team to manage the timing, customer communication and delivery of software fixes or enhancements to meet customer needs
- Working knowledge of Microsoft SQL. Ability to write and troubleshoot basic/complex SQL statements
- Writing queries, extracting data sets using SQL/Microsoft Excel, executing the stored procedures and triggers.
4
software support specialist
- Developed databases for various restaurants
- Solved client issues related to Micros
- Configure and troubleshoot software and identify root causes of software problems.
- Document software support activities thoroughly, accurately, and in a timely manner
5
software support specialist
- Provided support, customer service, and client satisfaction to CHR clients using OSS and Omnia software.
- Plan, direct and manage initial traning for end users during conversion process and continued specialized training.
- Tested and troubleshoot new and existing software.
- Created user documentation regarding the software and monthly procedures for client and peer use.
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