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help desk technician: Resume Samples & Writing Guide
Employment history
Chief Help Desk Technician, Apple Cupertino, California
March 2020 – Present
- Monitor system performance and troubleshoot issues
- Follow up with customers to ensure their technical issues are resolved
- Manage user accounts and passwords
Help Desk Technician, CVS Health Woonsocket, Rhode Island
October 2018 – February 2020
- Follow up with customers to ensure their technical issues are resolved
- Manage user accounts and passwords
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
Junior Help Desk Technician, Microsoft Redmond, Washington
October 2017 – September 2018
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Provide basic remote support and guidance to end users
- Follow up with customers to ensure their technical issues are resolved
Education
Harvard University, Cambridge, Massachusetts
Bachelor of Arts in Human Resources Management, August, 2017
Skills
Professionalism
Innovation
Flexibility
Reliability
Virtualization
Active Directory
Network Troubleshooting
Computer Hardware
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Employment history
Lead Help Desk Technician, Amazon Seattle, Washington
April 2017 – Present
- Monitor system performance and troubleshoot issues
- Provide basic remote support and guidance to end users
- Install, modify, and repair computer hardware and software
Associate Help Desk Technician, Walmart Bentonville, Arkansas
September 2016 – March 2017
- Respond to customer inquiries via phone, email, and/or chat
- Follow up with customers to ensure their technical issues are resolved
- Provide basic remote support and guidance to end users
Entry Level Help Desk Technician, Bank of America Charlotte, North Carolina
September 2015 – August 2016
- Monitor and respond quickly to requests received through the help desk
- Provide basic remote support and guidance to end users
- Manage user accounts and passwords
Education
Harvard University, Cambridge, Massachusetts
Master of Science in Accounting, July, 2015
Harvard University, Cambridge, Massachusetts
Bachelor of Science in Medical Office Administration, August, 2011
Skills
Self-Motivation
Negotiation
Collaboration
Listening
Technical Support
Troubleshooting
TCP/IP
LAN/WAN
Professional Summary
Highly experienced Help Desk Technician with exceptional customer service and problem-solving skills. Proven ability to troubleshoot and resolve technical issues quickly and efficiently.
Employment history
Lead Help Desk Technician, Walmart Bentonville, Arkansas
December 2013 – Present
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
- Manage user accounts and passwords
- Assist in training users on new software and hardware
Help Desk Technician, Amazon Seattle, Washington
June 2013 – November 2013
- Maintain and update customer information in the customer service database
- Follow up with customers to ensure their technical issues are resolved
- Provide basic remote support and guidance to end users
Jr. Help Desk Technician, Microsoft Redmond, Washington
November 2012 – May 2013
- Maintain and update customer information in the customer service database
- Follow up with customers to ensure their technical issues are resolved
- Monitor and respond quickly to requests received through the help desk
Education
University of Michigan, Ann Arbor, Michigan
Master of Arts in Accounting, September, 2012
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Business Administration, September, 2008
Skills
Time Management
Networking
Supervisory
Data Analysis
Cloud Computing
Data Backup
Virtualization
Networking
Professional Summary
Help Desk Technician with extensive experience providing technical assistance and support to users. Proven ability to troubleshoot and resolve complex technical issues with a focus on customer satisfaction.
Employment history
Chief Help Desk Technician, Google Mountain View, California
December 2011 – Present
- Assist in training users on new software and hardware
- Maintain and update customer information in the customer service database
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
Help Desk Technician, Bank of America Charlotte, North Carolina
June 2011 – November 2011
- Monitor and respond quickly to requests received through the help desk
- Diagnose and resolve technical hardware and software issues
- Generate reports related to help desk activities
Junior Help Desk Technician, Apple Cupertino, California
December 2009 – May 2011
- Follow up with customers to ensure their technical issues are resolved
- Follow up with customers to ensure their technical issues are resolved
- Provide basic remote support and guidance to end users
Education
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Medical Office Administration, November, 2009
Skills
Reporting
Organization
Business Acumen
Database Management
LAN/WAN
Security
Software Troubleshooting
Data Backup
Employment history
Senior Help Desk Technician, Microsoft Redmond, Washington
April 2016 – Present
- Install, modify, and repair computer hardware and software
- Assist in training users on new software and hardware
- Manage user accounts and passwords
Help Desk Technician, Google Mountain View, California
April 2015 – March 2016
- Assist in training users on new software and hardware
- Monitor and respond quickly to requests received through the help desk
- Follow up with customers to ensure their technical issues are resolved
Jr. Help Desk Technician, Apple Cupertino, California
April 2014 – March 2015
- Monitor and respond quickly to requests received through the help desk
- Manage user accounts and passwords
- Provide basic remote support and guidance to end users
Education
Stanford University, Stanford, California
Accounting, February, 2014
Skills
Leadership
Flexibility
Conflict Resolution
Technical
Customer Service
Security
Troubleshooting
Windows
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help desk technician Job Descriptions; Explained
If you're applying for an help desk technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
help desk technician
- Configured Exchange clients on all desktops for enterprise mails and messaging using outlook.
- Performed routine works such as installation / upgrade of network software & hardware peripherals including network printers, plotters, scanners, etc.
- Troubleshoot network connectivity problems in daily operations (physical layer interfaces and cabling standards and managed hardware & software problems.
- Effectively executed backup operation function.
2
help desk technician
- Provide timely solutions to users experiencing issues with software platforms, hardware, printer issues, server & network connectivity issues, and general instruction or guidance on the many utilized services and tools provided by the U.S. Army.
- Implement and enforce security protocols including firewall configuration, encryption methods such as AES and SHA-256, physical controls, and provide training and guidance on data hygiene.
- Identify and escalate patterns to potentially wide-scale outages and vulnerabilities, as well as other common software issues before they reach peak spread.
- Image and maintain computer using Windows Active Directory, Microsoft System Center Configuration Manager, and PXE Boot.
- Patch and update software, operating system, BIOS/UEFI configurations, and sometimes hardware platforms to minimize security vulnerabilities and maximize machine and user efficiency.
- Provide thorough, metric-driven results utilizing the tracking platform Remedy while maintaining thorough records with step-by-step instructions on how the issue was resolved.
- Ensure timely resolution of reported issues, with no issue going unresolved for more than 4 days from the time of its submission.
3
help desk technician
- Assist in modifying the intranet
- Assist Network admins when needed
- Maintain a friendly, professional, goal-focused customer service while interacting with any and all users or members of my team.
- Refer hardware or software problems to vendors or specialist technicians for service.
4
help desk technician
- Provide telephone and in-person support to over 200 end users, troubleshooting, diagnosing, resolving, and documenting hardware, software, and network related technical issues.
- Create, respond to, escalate, and close tickets. Track all outstanding tickets, working closely with Tier II Technician to ensure any problems are resolved in timely manner.
- Document all technical issues. Highlight steps taken to remediate problems.
- Worked with clients both in-store and on-site to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems, and monitors.
- Provided telephone and e-mail technical support follow-up, recommending purchases as required.
5
help desk technician
- Provided level 1 and 2 technical support to 150+ user across multiple states.
- Ensured quick resolution user concerns and escalated more complex issues do higher Management.
- Installed and maintained various network hardware, software, and computers.
- Create, update, and distribute appropriate government forms for requests.
help desk technician Job Skills
For an help desk technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Hardware
- Networking
- Troubleshooting
- Technical Support
- Operating Systems
- Customer Service
- Software Installation
- System Administration
- Windows
- Microsoft Office
- Active Directory
- LAN/WAN
- TCP/IP
- Firewalls
- Virtualization
- Security
- Hardware Installation
- Software Troubleshooting
- Network Troubleshooting
- Cloud Computing
- Data Backup
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your help desk technician Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Ursa Turner
277 Pleasantview Drive, Orchard, IA 50460Employment history
Chief Help Desk Technician, Apple Cupertino, California
May 2022 – Present
- Maintain and update customer information in the customer service database
- Follow up with customers to ensure their technical issues are resolved
- Diagnose and resolve technical hardware and software issues
Associate Help Desk Technician, Apple Cupertino, California
November 2021 – April 2022
- Manage user accounts and passwords
- Monitor system performance and troubleshoot issues
- Maintain and update customer information in the customer service database
Junior Help Desk Technician, General Electric Boston, Massachusetts
April 2021 – October 2021
Education
University of Florida, Gainesville, Florida
Data Entry, March, 2021
Skills
Documentation
Decision Making
Computer Literacy
Reliability
Hardware Installation
Software Installation
Cloud Computing
Security
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your help desk technician Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Help Desk Technician, CVS Health Woonsocket, Rhode Island
November 2014 – May 2022
- Trouble-shoot hardware n' software issue's
- Follow-up wit' customers ta ensure their technical issues are resolved
- Manage user account's 'n passwords
Associate Help Desk Technician, Apple Cupertino, California
June 2013 – October 2014
- Diagnose and resolve technical hardware and softwares issues
- Responds to customer inquiries via phone, emails, and/or chats
- Maintains and updates customer informations in the customer service database
Jr. Help Desk Technician, Google Mountain View, California
December 2011 – May 2013
- Trouble-shoot hardwere and softwere issues
- Respond to customers inquirys via phone, email, and/or chat
- Monitor and respond quickly too requests recieved through the help desk
Education
University of Maryland, College Park, Maryland
Office Administration, November, 2011
Skills
Professionalism
Presentation
Communication
Process Improvement
Software Troubleshooting
Software Installation
Cloud Computing
Troubleshooting
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
help desk technician Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an help desk technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Help Desk Technician
UnitedHealth Group
Minnetonka, Minnesota
UnitedHealth Group
Minnetonka, Minnesota
To the Hiring Team at UnitedHealth Group
I am writing to express my interest in the Chief Help Desk Technician role at UnitedHealth Group. As a Help Desk Technician with 6 years of experience in Administrative & Clerical, I am confident that I have the necessary skills and expertise to succeed in this position.
As someone who has always been driven by a desire to solve complex problems and make a difference in the world, I have pursued opportunities to learn and grow throughout my life. My experience in this field has equipped me with valuable skills such as Professionalism and Innovation that have planted in me a great work ethic. I am excited to apply these skills and my enthusiasm for Administrative & Clerical to the role and contribute to your organization's success.
I am elated about the opportunity to join a team that shares my passion for this field, and values collaboration and innovation. I am confident that together we can overcome whatever tests and challenges are put on our way.
Kind regards,
Cal Patterson
647-715-8843
[email protected]
Cal Patterson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.