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guest services representative: Resume Samples & Writing Guide
Professional Summary
Experienced Guest Services Representative with a passion for providing exceptional customer service in the hospitality industry. Skilled in anticipating and addressing customer needs, problem solving, and creating positive experiences.
Employment history
Senior Guest Services Representative, Hilton Hotels & Resorts McLean, Virginia
November 2012 – Present
- Process guest check-ins and check-outs
- Provide concierge services to guests
- Manage guest accounts and records
Associate Guest Services Representative, Kimpton Hotels & Restaurants San Francisco, California
April 2012 – October 2012
- Maintain a clean and organized lobby area
- Process payments and provide change
- Monitor and maintain guest room inventory
Jr. Guest Services Representative, InterContinental Hotels Group Atlanta, Georgia
April 2011 – March 2012
- Monitor and maintain guest room inventory
- Provide information about local attractions and services
- Greet and register guests
Education
University of South Carolina, Columbia, South Carolina
Bachelor of Arts in Hotel and Restaurant Management, February, 2011
Skills
Risk Management
Time Management
Innovation
Customer Service
Troubleshooting
Strategic Thinking
Process Improvement
Project Management
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Professional Summary
A highly motivated and customer-focused individual with extensive experience in the hospitality industry. Proven track record of providing excellent customer service and delivering a positive guest experience.
Employment history
Chief Guest Services Representative, Choice Hotels International Rockville, Maryland
September 2010 – Present
- Process payments and provide change
- Assist with luggage and transportation arrangements
- Answer phones and take reservations
Associate Guest Services Representative, InterContinental Hotels Group Atlanta, Georgia
September 2009 – August 2010
- Monitor and maintain guest room inventory
- Respond to customer inquiries and resolve complaints
- Manage guest accounts and records
Entry Level Guest Services Representative, Marriott International Bethesda, Maryland
September 2008 – August 2009
- Provide concierge services to guests
- Balance cash drawers and prepare daily reports
- Follow up with guests to ensure satisfaction
Education
Johnson & Wales University, Providence, Rhode Island
Bachelor of Arts in Hotel and Restaurant Management, July, 2008
Skills
Mentoring
Supervisory
Reporting
Data Analysis
Visualization
Process Improvement
Computer Literacy
Technical
Employment history
Lead Guest Services Representative, Choice Hotels International Rockville, Maryland
September 2016 – Present
- Provide concierge services to guests
- Respond to customer inquiries and resolve complaints
- Provide information about local attractions and services
Guest Services Representative, InterContinental Hotels Group Atlanta, Georgia
September 2015 – August 2016
- Provide concierge services to guests
- Greet and register guests
- Process payments and provide change
Junior Guest Services Representative, Accor Hotels Dallas, Texas
February 2015 – August 2015
- Maintain a clean and organized lobby area
- Process guest check-ins and check-outs
- Answer phones and take reservations
Education
Texas Tech University, Lubbock, Texas
Hospitality Management, December, 2014
Skills
Negotiation
Innovation
Professionalism
Written Communication
Data Analysis
Troubleshooting
Financial Management
Strategic Thinking
Professional Summary
Highly motivated and customer-focused hospitality professional with extensive experience in guest services. Possesses excellent communication and interpersonal skills, and a passion for providing exceptional service to customers.
Employment history
Lead Guest Services Representative, Hyatt Hotels Corporation Chicago, Illinois
October 2013 – Present
- Monitor and maintain guest room inventory
- Respond to customer inquiries and resolve complaints
- Follow up with guests to ensure satisfaction
Associate Guest Services Representative, Accor Hotels Dallas, Texas
April 2012 – September 2013
- Manage guest accounts and records
- Answer phones and take reservations
- Process guest check-ins and check-outs
Entry Level Guest Services Representative, InterContinental Hotels Group Atlanta, Georgia
April 2011 – March 2012
- Follow up with guests to ensure satisfaction
- Process guest check-ins and check-outs
- Maintain a clean and organized lobby area
Education
Pennsylvania State University, University Park, Pennsylvania
Master of Science in Tourism and Hospitality Management, February, 2011
Pennsylvania State University, University Park, Pennsylvania
Bachelor of Science in Hospitality Management, February, 2007
Skills
Research
Training
Documentation
Emotional Intelligence
Project Management
Financial Management
Data Analysis
Computer Literacy
Employment history
Lead Guest Services Representative, Marriott International Bethesda, Maryland
September 2017 – Present
- Ensure compliance with industry standards and regulations
- Provide information about local attractions and services
- Maintain a clean and organized lobby area
Associate Guest Services Representative, Accor Hotels Dallas, Texas
March 2017 – August 2017
- Answer phones and take reservations
- Assist with luggage and transportation arrangements
- Monitor and maintain guest room inventory
Entry Level Guest Services Representative, Best Western Hotels & Resorts Phoenix, Arizona
March 2016 – February 2017
- Follow up with guests to ensure satisfaction
- Monitor and maintain guest room inventory
- Perform other duties as assigned
Education
San Diego State University, San Diego, California
Master of Science in Tourism and Travel Management, January, 2016
San Diego State University, San Diego, California
Bachelor of Science in Tourism and Travel Management, January, 2012
Skills
Self-Motivation
Training
Leadership
Stress Management
Quality Assurance
Troubleshooting
Project Management
Risk Management
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guest services representative Job Descriptions; Explained
If you're applying for an guest services representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
guest services representative
- Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, etc.
- Assist guests with returned merchandise, overrings, and overcharges.
- Conduct cashier accuracy audits.
- Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
- Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
- Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.
2
guest services representative
- Work with clients by telephone or in person to provide information about products or services, book and confirm appointments
- Suggest specific product purchases to meet client’s needs.
- Respond to client complaints.
- Open and close salon.
3
guest services representative
- Provided a welcoming environment for guests visiting locally or internationally.
- Delivered speeches while operative the elevator regarding information about the tower.
- Interacted with guests throughout the tower with casual conversation or answers to any questions they possessed.
- Responsible for training representatives, communicating with mall tenants, tracking gift card sales for marketing department and nightly deposits.
4
guest services representative
- Demonstrate superb communication skills assisting fans navigating the suite/club levels and the stadium as a whole in a professional manner.
- Display enthusiasm and team spirit while ensuring guest safety around the stadium.
- Actively listening to and accommodating fans general and unique request.
- Working to resolve any complaints within my authority and escalating issues beyond my control.
5
guest services representative
- Manage a variety of administrative and clerical functions
- Scheduling Bookings
- Check Ins and Outs
- Breakfast Prep Work
- Answer phones and direct incoming calls
- Conduct inspections after vacancy
guest services representative Job Skills
For an guest services representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Database Management
- Quality Assurance
- Troubleshooting
- Technical
- Data Analysis
- Project Management
- Networking
- Business Acumen
- Risk Management
- Process Improvement
- Financial Management
- Visualization
- Reporting
- Strategic Thinking
- Innovation
- Accounting
- Documentation
- Supervisory
- Customer Service
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your guest services representative Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Oscar Bailey
104 Cedar Avenue, Freedom Plains, NY 12540Employment history
Senior Guest Services Representative, Red Lion Hotels Corporation Spokane, Washington
March 2017 – Present
- Answer phones and take reservations
- Ensure compliance with industry standards and regulations
- Manage guest accounts and records
Associate Guest Services Representative, Hilton Hotels & Resorts McLean, Virginia
March 2016 – February 2017
- Greet and register guests
- Manage guest accounts and records
- Perform other duties as assigned
Junior Guest Services Representative, Marriott International Bethesda, Maryland
March 2015 – February 2016
Education
Johnson & Wales University, Providence, Rhode Island
Doctor of Philosophy in Event Planning, January, 2015
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Event Planning, January, 2011
Skills
Creativity
Business Acumen
Data Analysis
Analytical
Innovation
Networking
Process Improvement
Financial Management
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your guest services representative Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Senior Guest Services Representative, Hilton Hotels & Resorts McLean, Virginia
August 2014 – May 2022
- Balence cash drawers, and prepare daily report's
- Monitor, and maintain guest room inventroy
- Provide infomation about local attractions, and services.
Guest Services Representative, Wyndham Hotels & Resorts Parsippany, New Jersey
March 2013 – July 2014
- Provide concierge service's to guest's
- Perform other duties's as assigned
- Monitor and maintain guest's room inventory
Entry Level Guest Services Representative, InterContinental Hotels Group Atlanta, Georgia
August 2012 – February 2013
- Mointor and maintane guest room inventry
- Assit with luggae and transportations arrangments
- Manage guest accounts and recordes
Education
Johnson & Wales University, Providence, Rhode Island
Hotel Management, July, 2012
Skills
Customer Service
Documentation
Decision Making
Reporting
Troubleshooting
Innovation
Project Management
Accounting
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
guest services representative Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an guest services representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Guest Services Representative
Hilton Hotels & Resorts
McLean, Virginia
Hilton Hotels & Resorts
McLean, Virginia
To Whom It May Concern
I am writing to express my interest in the Senior Guest Services Representative role at Hilton Hotels & Resorts. As a Guest Services Representative with 12 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.
Growing up, I always had a fascination with Tourism. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.
I appreciate the opportunity to apply for the Senior Guest Services Representative position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.
Your time is appreciated,
Nate Robinson
971-168-0056
[email protected]
Nate Robinson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.