5 Amazing guest service representative Resume Examples (Updated 2023) + Skills & Job Descriptions

guest service representative

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guest service representative: Resume Samples & Writing Guide

Employment history

Senior Guest Service Representative, InterContinental Hotels Group Atlanta, Georgia

March 2022 – Present

Assist with luggage handling
Assist with special events and functions
Perform daily housekeeping duties

Guest Service Representative, Hilton Hotels & Resorts McLean, Virginia

September 2020 – February 2022

Upsell hotel services and amenities
Respond to guest inquiries and requests in a timely manner
Process payments and handle cash transactions

Jr. Guest Service Representative, Red Lion Hotels Corporation Spokane, Washington

September 2019 – August 2020

Ensure that all guests are checked in and out in a timely and efficient manner
Maintain a neat and organized front desk area
Maintain accurate records of guest information

Education

Pennsylvania State University, University Park, Pennsylvania

Master of Science in Hospitality Management, August, 2019

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Hospitality and Tourism Administration, August, 2015

Skills

Technical

Flexibility

Stress Management

Innovation

Hotel Booking Systems

Conflict Resolution

Customer Service

POS Software

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Professional Summary

Highly motivated Guest Service Representative with extensive experience in the hospitality industry. Skilled in providing exceptional customer service and creating memorable experiences for guests.

Employment history

Chief Guest Service Representative, Red Lion Hotels Corporation Spokane, Washington

October 2012 – Present

Maintain accurate records of guest information
Process payments and handle cash transactions
Answer phone calls and respond to emails

Guest Service Representative, Accor Hotels Dallas, Texas

March 2012 – September 2012

Answer phone calls and respond to emails
Respond to guest inquiries and requests in a timely manner
Assist with luggage handling

Entry Level Guest Service Representative, Wyndham Hotels & Resorts Parsippany, New Jersey

March 2011 – February 2012

Handle guest complaints and concerns in a professional manner
Ensure that all guest rooms are clean and ready for occupancy
Monitor and maintain security of the premises

Education

Texas Tech University, Lubbock, Texas

Master of Science in Culinary Arts, January, 2011

Texas Tech University, Lubbock, Texas

Bachelor of Science in Food Service Management, January, 2007

Skills

Computer Literacy

Collaboration

Adaptability

Social Media

Cashiering

Data Entry

Interpersonal Communication

Housekeeping

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Employment history

Chief Guest Service Representative, Marriott International Bethesda, Maryland

October 2016 – Present

Assist with luggage handling
Handle guest complaints and concerns in a professional manner
Maintain a neat and organized front desk area

Guest Service Representative, Accor Hotels Dallas, Texas

April 2016 – September 2016

Greet and welcome guests
Maintain accurate records of guest information
Perform daily housekeeping duties

Jr. Guest Service Representative, Marriott International Bethesda, Maryland

September 2015 – March 2016

Maintain a neat and organized front desk area
Perform daily housekeeping duties
Assist with luggage handling

Education

Cornell University, Ithaca, New York

Doctor of Philosophy in Hospitality and Tourism Administration, July, 2015

Cornell University, Ithaca, New York

Bachelor of Science in Hospitality Business Management, July, 2011

Skills

Research

Interpersonal

Supervisory

Stress Management

Housekeeping

Hospitality Management

Microsoft Office

Food Preparation

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Employment history

Lead Guest Service Representative, Accor Hotels Dallas, Texas

January 2016 – Present

Handle guest complaints and concerns in a professional manner
Monitor and maintain security of the premises
Upsell hotel services and amenities

Guest Service Representative, Best Western Hotels & Resorts Phoenix, Arizona

January 2015 – December 2015

Assist with special events and functions
Maintain a neat and organized front desk area
Respond to guest inquiries and requests in a timely manner

Entry Level Guest Service Representative, Accor Hotels Dallas, Texas

August 2013 – December 2014

Handle guest complaints and concerns in a professional manner
Provide information about services, amenities, and local attractions
Respond to guest inquiries and requests in a timely manner

Education

University of San Francisco, San Francisco, California

Tourism and Travel Management, June, 2013

Skills

Leadership

Documentation

Computer Literacy

Mentoring

POS Software

Microsoft Office

Event Planning

Inventory Management

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Employment history

Chief Guest Service Representative, Accor Hotels Dallas, Texas

July 2020 – Present

Perform daily housekeeping duties
Assist with special events and functions
Respond to guest inquiries and requests in a timely manner

Associate Guest Service Representative, Wyndham Hotels & Resorts Parsippany, New Jersey

July 2019 – June 2020

Greet and welcome guests
Upsell hotel services and amenities
Answer phone calls and respond to emails

Entry Level Guest Service Representative, Accor Hotels Dallas, Texas

December 2018 – June 2019

Monitor and maintain security of the premises
Upsell hotel services and amenities
Process payments and handle cash transactions

Education

Texas Tech University, Lubbock, Texas

Bachelor of Science in Tourism and Hospitality Management, October, 2018

Skills

Quality Assurance

Troubleshooting

Accounting

Planning

Hospitality Management

Cashiering

Food Handling

Food Safety

Use This guest service representative Resume Template

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guest service representative Job Descriptions; Explained

If you're applying for an guest service representative position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

guest service representative

Answered an average of 30 calls per day by addressing guest inquiries, solving problems and providing information.
Politely assisted guests with check ins and check outs.
Created/managed reservations.
Communicated with head housekeeper the status of rooms.
Managed cash drops accurately.
Light cleaning.

guest service representative

Greet patrons attending entertainment events.
Settle seating disputes or help solve other customer concerns.
Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.

guest service representative

Communicate with all departments of the store to ensure fluidity within the team when assisting customers.
Receive store-wide training to understand and comply with the work duties and responsibilities of every department.
Follow and enforce all safety guidelines and recommendations.
Train new members of the team extensively and bring them up to speed with high expectations on customer service.
Minimize theft and crime by remaining in direct contact with loss prevention and assets protection specialists at all times.

guest service representative

Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Helped with drawings/promotions that may have been held on particular days.
Effectively handle guest requests by taking ownership of the request then following-up until the matter is finalized to the guest’s satisfaction.
Answer inquiries pertaining to hotel services, guest registration, and travel directions. Make recommendations regarding shopping, dining, or entertainment.

guest service representative

Handle inbound calls and support service requests from direct customers.
Process reservation orders requested directly by guests including new reservations, changes, cancellations and accepting payments.
Gather critical guest information, including name, phone number, and e-mail address, and enter data into the lead generation system. Gather guest information from every inbound call depending on booking status.
Assist with role playing for new training classes when needed

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guest service representative Job Skills

For an guest service representative position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Cashiering
Inventory Management
POS Systems
POS Software
Microsoft Office
Hotel Reservations
Hotel Booking Systems
Customer Service
Hospitality Management
Food Preparation
Food Safety
Food Handling
Cleaning
Housekeeping
Scheduling
Sales
Event Planning
Conflict Resolution
Interpersonal Communication
Telephone Etiquette

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your guest service representative Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Guest Service Representative, Best Western Hotels & Resorts Phoenix, Arizona

July 2012 – May 2022

Maintain a neat and organized front desk area
Process payments and handle cash transactions
Respond to guest inquiries and requests in a timely manner

Guest Service Representative, Kimpton Hotels & Restaurants San Francisco, California

January 2011 – June 2012

Handle guest complaints and concerns in a professional manner
Ensure that all guests are checked in and out in a timely and efficient manner
Maintain accurate records of guest information

Entry Level Guest Service Representative, Choice Hotels International Rockville, Maryland

August 2009 – December 2010

Education

University of Houston, Houston, Texas

Master of Science in Event Planning, June, 2009

University of Houston, Houston, Texas

Bachelor of Science in Hospitality Business Management, June, 2005

Skills

Problem Solving

Decision Making

Risk Management

Troubleshooting

Hospitality Management

Conflict Resolution

Food Safety

Data Entry

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your guest service representative Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Guest Service Representative, Wyndham Hotels & Resorts Parsippany, New Jersey

September 2020 – Present

Assist with special events and functions
Perform daily housekeeping dutieses
Answer phone calls and respond to emails's

Guest Service Representative, Best Western Hotels & Resorts Phoenix, Arizona

March 2019 – August 2020

Assist with special events and funtions
Maintain accurate records of guest infomation
Perform daily housekeeping dutys

Junior Guest Service Representative, Red Lion Hotels Corporation Spokane, Washington

October 2017 – February 2019

Maintaint a neet and organised front desk area
Ensure that all guest rooms are clean and readyy for occupancy
Monitor and maintian security of the premisses

Education

University of San Francisco, San Francisco, California

Master of Science in Hospitality Management, August, 2017

University of San Francisco, San Francisco, California

Bachelor of Science in Hospitality and Tourism Management, August, 2013

Skills

Collaboration

Presentation

Business Acumen

Customer Service

Hotel Booking Systems

Conflict Resolution

Interpersonal Communication

POS Systems

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

guest service representative Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an guest service representative position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Guest Service Representative
Accor Hotels
Dallas, Texas

Accor Hotels Hiring Team

I am a highly motivated Guest Service Representative with 4 years of experience in Hospitality. I am excited to submit my application for the Senior Guest Service Representative position at Accor Hotels, where I believe my skills and expertise would be an excellent fit.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Event Planning to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

Thank you for considering my application for the Senior Guest Service Representative role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.

Looking forward to hearing from you,
Karl Coleman
631-368-0092
[email protected]

Karl Coleman

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