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gate agent: Resume Samples & Writing Guide
Employment history
Chief Gate Agent, Best Western Hotels & Resorts Phoenix, Arizona
April 2015 – Present
- Resolve customer complaints
- Maintain communication with ground crew and other airport personnel
- Manage boarding and deplaning procedures
Gate Agent, InterContinental Hotels Group Atlanta, Georgia
November 2013 – March 2015
- Provide accurate flight information to passengers
- Ensure compliance with airline policies and procedures
- Greet and welcome guests
Jr. Gate Agent, Marriott International Bethesda, Maryland
April 2013 – October 2013
- Monitor and coordinate gate activities
- Process payments and refunds
- Resolve customer complaints
Education
San Diego State University, San Diego, California
Doctor of Philosophy in Tourism and Hospitality Management, February, 2013
San Diego State University, San Diego, California
Bachelor of Science in Hospitality Management, February, 2009
Skills
Relationship Management.
Public Speaking
Documentation
Accounting
Networking
Database Management
Troubleshooting
Innovation
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Employment history
Lead Gate Agent, Accor Hotels Dallas, Texas
March 2020 – Present
- Resolve customer complaints
- Ensure safety and security of passengers and aircraft
- Process payments and refunds
Gate Agent, Best Western Hotels & Resorts Phoenix, Arizona
August 2019 – February 2020
- Resolve customer complaints
- Monitor and coordinate gate activities
- Provide accurate flight information to passengers
Junior Gate Agent, Best Western Hotels & Resorts Phoenix, Arizona
August 2018 – July 2019
- Ensure safety and security of passengers and aircraft
- Keep accurate records of customer transactions
- Provide accurate flight information to passengers
Education
Johnson & Wales University, Providence, Rhode Island
Doctor of Philosophy in Hospitality and Tourism Administration, June, 2018
Johnson & Wales University, Providence, Rhode Island
Bachelor of Science in Tourism and Hospitality Management, June, 2014
Skills
Customer Service
Presentation
Strategic Thinking
Collaboration
Strategic Thinking
Data Analysis
Business Acumen
Networking
Employment history
Lead Gate Agent, Kimpton Hotels & Restaurants San Francisco, California
August 2022 – Present
- Process baggage and cargo
- Maintain communication with ground crew and other airport personnel
- Ensure safety and security of passengers and aircraft
Associate Gate Agent, Hilton Hotels & Resorts McLean, Virginia
August 2021 – July 2022
- Provide assistance to passengers with special needs
- Manage boarding and deplaning procedures
- Process baggage and cargo
Junior Gate Agent, Hyatt Hotels Corporation Chicago, Illinois
February 2020 – July 2021
- Maintain communication with ground crew and other airport personnel
- Provide customer service support
- Provide assistance to passengers with special needs
Education
University of South Carolina, Columbia, South Carolina
Hospitality Management, January, 2020
Skills
Social Media
Reliability
Adaptability
Database Management
Troubleshooting
Process Improvement
Data Analysis
Business Acumen
Employment history
Chief Gate Agent, Hilton Hotels & Resorts McLean, Virginia
September 2015 – Present
- Resolve customer complaints
- Process payments and refunds
- Ensure safety and security of passengers and aircraft
Associate Gate Agent, Accor Hotels Dallas, Texas
September 2014 – August 2015
- Greet and welcome guests
- Process payments and refunds
- Provide accurate flight information to passengers
Jr. Gate Agent, Choice Hotels International Rockville, Maryland
September 2013 – August 2014
- Monitor and coordinate gate activities
- Handle ticketing and check-in processes
- Manage boarding and deplaning procedures
Education
University of Houston, Houston, Texas
Doctor of Philosophy in Hospitality Management, July, 2013
University of Houston, Houston, Texas
Bachelor of Science in Hospitality Business Management, August, 2009
Skills
Strategic Thinking
Listening
Communication
Leadership
Project Management
Process Improvement
Risk Management
Networking
Employment history
Junior Gate Agent, Hyatt Hotels Corporation Chicago, Illinois
December 2021 – September 2022
- Resolve customer complaints
- Process baggage and cargo
- Ensure compliance with airline policies and procedures
Education
University of South Carolina, Columbia, South Carolina
Master of Science in Hospitality and Tourism Management, October, 2021
University of South Carolina, Columbia, South Carolina
Bachelor of Science in Culinary Arts, October, 2017
Skills
Communication
Data Analysis
Teamwork
Self-Motivation
Business Acumen
Database Management
Data Analysis
Presentation
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gate agent Job Skills
For an gate agent position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Technical
- Troubleshooting
- Quality Assurance
- Database Management
- Project Management
- Data Analysis
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Networking
- Strategic Thinking
- Risk Management
- Financial Management
- Innovation
- Documentation
- Customer Service
- Presentation
- Written Communication
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your gate agent Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Senior Gate Agent, Kimpton Hotels & Restaurants San Francisco, California
April 2017 – May 2022
- Resolve customer complaints
- Provide customer service support
- Provide assistance to passengers with special needs
Associate Gate Agent, Marriott International Bethesda, Maryland
November 2015 – March 2017
- Process baggage and cargo
- Maintain communication with ground crew and other airport personnel
- Provide assistance to passengers with special needs
Jr. Gate Agent, Kimpton Hotels & Restaurants San Francisco, California
May 2015 – October 2015
Education
Cornell University, Ithaca, New York
Bachelor of Science in Hospitality and Tourism Administration, March, 2015
Skills
Collaboration
Innovation
Research
Collaboration
Risk Management
Presentation
Data Analysis
Networking
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your gate agent Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Hal Miller
394 Willow Park, Pompton Lakes, NJ 07442Professional Summary
Highly motivated Gate Agent with a passion for providing outstanding hospitality services. Proven track record of efficiently managing customer service operations and ensuring a positive customer experience.
Employment history
Senior Gate Agent, InterContinental Hotels Group Atlanta, Georgia
February 2009 – Present
- Manege boarding and deplaning procedues
- Monitor and coordinate gate activites
- Handel ticketing and check-in processees
Associate Gate Agent, Accor Hotels Dallas, Texas
February 2008 – January 2009
- Maintaine communication with ground crew and other airport personnel
- Handles ticketing and check-in processess
- Monitors and coordinates gate activities.
Entry Level Gate Agent, Marriott International Bethesda, Maryland
July 2007 – January 2008
- Ensure saftey and security of passengers and aircraft
- Monitor and coordiante gate activities
- Manage boarding and deplanning procedures.
Education
University of South Carolina, Columbia, South Carolina
Food Service Management, June, 2007
Skills
Teamwork
Customer Service
Stress Management
Relationship Management.
Documentation
Project Management
Troubleshooting
Financial Management
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
gate agent Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an gate agent position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Chief Gate Agent
Best Western Hotels & Resorts
Phoenix, Arizona
Best Western Hotels & Resorts
Phoenix, Arizona
To the respected Best Western Hotels & Resorts Recruitment Team
I am writing to express my interest in the Chief Gate Agent position at Best Western Hotels & Resorts. As a Gate Agent with 10 years of experience in Hospitality myself, I believe I have the necessary skills and expertise to excel in this role.
My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Best Western Hotels & Resorts and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.
Thank you for considering my application for the Chief Gate Agent role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.
Your time is appreciated,
Larry Vaughn
996-769-7194
[email protected]
Larry Vaughn
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.