5 Amazing floor manager Resume Examples (Updated 2023) + Skills & Job Descriptions

floor manager

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floor manager: Resume Samples & Writing Guide

Professional Summary

Seasoned hospitality professional with extensive experience in floor management. Proven track record of successfully leading teams and delivering excellent customer service.

Employment history

Chief Floor Manager, Red Lion Hotels Corporation Spokane, Washington

December 2013 – Present

Develop and implement marketing strategies
Create and implement operational procedures
Monitor staff performance

Associate Floor Manager, Red Lion Hotels Corporation Spokane, Washington

June 2012 – November 2013

Establish and maintain positive relationships with vendors
Ensure customer satisfaction
Train and develop staff

Entry Level Floor Manager, Marriott International Bethesda, Maryland

January 2011 – May 2012

Ensure compliance with safety and sanitation regulations
Create and implement operational procedures
Supervise and coordinate staff activities

Education

Texas Tech University, Lubbock, Texas

Master of Arts in Hotel and Restaurant Management, November, 2010

Texas Tech University, Lubbock, Texas

Bachelor of Science in Tourism and Hospitality Management, November, 2006

Skills

Presentation

Collaboration

Attention to Detail

Communication

HACCP Compliance

Quality Assurance.

Data Entry

Food Cost Management

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Employment history

Senior Floor Manager, Best Western Hotels & Resorts Phoenix, Arizona

November 2018 – Present

Manage staff scheduling
Train and develop staff
Supervise and coordinate staff activities

Associate Floor Manager, Hilton Hotels & Resorts McLean, Virginia

November 2017 – October 2018

Develop and implement marketing strategies
Train and develop staff
Maintain quality control standards

Jr. Floor Manager, Hilton Hotels & Resorts McLean, Virginia

June 2016 – October 2017

Train and develop staff
Manage budgets and financial operations
Ensure customer satisfaction

Education

Pennsylvania State University, University Park, Pennsylvania

Doctor of Philosophy in Hospitality and Tourism Administration, April, 2016

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Hospitality and Tourism Management, April, 2012

Skills

Creativity

Networking

Database Management

Adaptability

Quality Assurance.

Food Preparation

Conflict Resolution

HACCP Compliance

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Employment history

Senior Floor Manager, InterContinental Hotels Group Atlanta, Georgia

June 2014 – Present

Monitor and report on daily operations
Supervise and coordinate staff activities
Manage staff scheduling

Associate Floor Manager, Choice Hotels International Rockville, Maryland

December 2013 – May 2014

Supervise and coordinate staff activities
Resolve conflicts between staff or customers
Ensure customer satisfaction

Junior Floor Manager, Choice Hotels International Rockville, Maryland

June 2013 – November 2013

Train and develop staff
Manage budgets and financial operations
Monitor and report on daily operations

Education

San Diego State University, San Diego, California

Doctor of Philosophy in Hospitality Business Management, April, 2013

San Diego State University, San Diego, California

Bachelor of Science in Hospitality Business Management, April, 2009

Skills

Attention to Detail

Social Media

Negotiation

Research

Cash Handling

Safety Protocols

Conflict Resolution

Sanitation Procedures

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Employment history

Chief Floor Manager, Kimpton Hotels & Restaurants San Francisco, California

July 2015 – Present

Supervise and coordinate staff activities
Create and implement operational procedures
Ensure compliance with safety and sanitation regulations

Floor Manager, Hyatt Hotels Corporation Chicago, Illinois

January 2014 – June 2015

Monitor staff performance
Ensure compliance with safety and sanitation regulations
Maintain quality control standards

Junior Floor Manager, Marriott International Bethesda, Maryland

July 2013 – December 2013

Monitor and report on daily operations
Monitor inventory and ordering of supplies
Establish and maintain positive relationships with vendors

Education

Pennsylvania State University, University Park, Pennsylvania

Doctor of Philosophy in Culinary Arts, May, 2013

Pennsylvania State University, University Park, Pennsylvania

Bachelor of Science in Hospitality Business Management, May, 2009

Skills

Leadership

Coaching

Visualization

Emotional Intelligence

Conflict Resolution

HACCP Compliance

Staff Training

Conflict Resolution

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Professional Summary

Highly experienced hospitality professional with expertise in floor management and customer service. Proven ability to ensure guest satisfaction while maintaining operational efficiency.

Employment history

Senior Floor Manager, Marriott International Bethesda, Maryland

October 2013 – Present

Supervise and coordinate staff activities
Maintain quality control standards
Handle customer complaints

Associate Floor Manager, Wyndham Hotels & Resorts Parsippany, New Jersey

April 2012 – September 2013

Manage budgets and financial operations
Monitor and report on daily operations
Maintain quality control standards

Junior Floor Manager, Best Western Hotels & Resorts Phoenix, Arizona

April 2011 – March 2012

Supervise and coordinate staff activities
Handle customer complaints
Manage budgets and financial operations

Education

University of San Francisco, San Francisco, California

Culinary Arts, March, 2011

Skills

Relationship Management.

Customer Service

Negotiation

Quality Assurance

Food Safety

Budgeting

Food Preparation

Customer Service

Use This floor manager Resume Template

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floor manager Job Descriptions; Explained

If you're applying for an floor manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

floor manager

Scheduled client meetings
Accurately completed POS transactions
Positively contributed to customer shopping experience by providing knowledgeable, friendly, and professional service
Exhibited ability to effectively communicate with all levels of management and colleagues

floor manager

Open and Close store
Manage staff and staffing schedules
Maintain departments clean and well organized
Monitor employee training
Bank deposits
Unload merchandise trucks
Report stolen goods

floor manager

Assisted in stocking floor and checking inventory
Deligated tasks to ensure fair opportunity for staff
Promoted company through social media platforms
Managing of 4 staff

floor manager

Enforce safety regulations.
Customer service duties including taking customer orders by phone, email and over the counter.
Prepare finished products for pick up and load up truck by using forklift for the daily deliveries.
Interpret specifications, drawings of flashings and create job sheets using microsoft excel.
Allocate job sheets to machine operators for cutting and folding.
Plan and establish work schedules, and production sequences to meet production goals.
Operate Folding machine when required.

floor manager

Involved in the launch and opening of two brand new Salons.
Coordinated and prepared daily schedules for technicians and front desk.
Performed clerical and administrative duties such as keeping records for cash, checks and credit cards.
In charged of the hiring of new personnel.
Ordered and maintained supplies and made sure inventory was correct.
Communicated with all personnel and clients so ensure all services and requests were taken care of.
Booked and supervised special events for clients as well as events for the Spa.

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floor manager Job Skills

For an floor manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Inventory Management
Cash Handling
Scheduling
Food Preparation
Food Safety
Point of Sale Systems
Customer Service
Cost Control
Safety Protocols
Sanitation Procedures
HACCP Compliance
Budgeting
Housekeeping
Conflict Resolution
Staff Training
POS Systems
Kitchen Management
Conflict Resolution
Food Cost Management
Quality Assurance.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your floor manager Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Floor Manager, Marriott International Bethesda, Maryland

December 2023 – May 2022

Ensure customer satisfaction
Manage budgets and financial operations
Create and implement operational procedures

Floor Manager, Hyatt Hotels Corporation Chicago, Illinois

July 2022 – November 2023

Establish and maintain positive relationships with vendors
Create and implement operational procedures
Manage budgets and financial operations

Jr. Floor Manager, Choice Hotels International Rockville, Maryland

January 2021 – June 2022

Monitor and report on daily operations
Ensure customer satisfaction
Monitor inventory and ordering of supplies

Education

San Diego State University, San Diego, California

Culinary Arts, November, 2020

Skills

Leadership

Business Acumen

Teamwork

Coaching

Staff Training

Safety Protocols

Cash Handling

Food Preparation

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your floor manager Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Floor Manager, Best Western Hotels & Resorts Phoenix, Arizona

December 2019 – Present

Ensures customer satisfaction
Monitors and reports on daily operations
Manages budgets and financial operations

Floor Manager, Wyndham Hotels & Resorts Parsippany, New Jersey

May 2019 – November 2019

Ensure custumer satisfaction
Manage staff schedualing
Moniter and report on daily opperations

Entry Level Floor Manager, Choice Hotels International Rockville, Maryland

December 2017 – April 2019

""I went to the store to buy some food.
I went to the store too buy some food.

Education

Cornell University, Ithaca, New York

Bachelor of Science in Culinary Arts, October, 2017

Skills

Technical

Mentoring

Communication

Planning

Scheduling

Customer Service

Kitchen Management

Staff Training

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

floor manager Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an floor manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Floor Manager
Hyatt Hotels Corporation
Chicago, Illinois

To the respected Hyatt Hotels Corporation Recruitment Team

I am a results-driven Floor Manager with 12 years of experience in Hospitality. I am excited to submit my application for the Chief Floor Manager role at Hyatt Hotels Corporation, where I believe I can make a valuable contribution to your team.

As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Hospitality, I am excited to apply my skills to this role and contribute to your organization's growth and success.

I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.

Bests,
Tony Yates
636-941-4226
[email protected]

Tony Yates

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