5 Amazing dispatch supervisor Resume Examples (Updated 2023) + Skills & Job Descriptions

dispatch supervisor

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dispatch supervisor: Resume Samples & Writing Guide

Professional Summary

Experienced and results-driven Dispatch Supervisor with a proven track record of successfully managing logistics and supply chain operations. Proven ability to consistently meet and exceed customer satisfaction goals.

Employment history

Senior Dispatch Supervisor, Werner Enterprises Omaha, Nebraska

May 2010 – Present

Develop and maintain strong relationships with carriers and vendors
Manage the dispatch team, including recruiting, training, and evaluating performance
Resolve customer complaints and inquiries in a timely and professional manner

Dispatch Supervisor, XPO Logistics Greenwich, Connecticut

December 2008 – April 2010

Prepare and submit reports to management
Develop and implement operational processes and procedures to ensure efficient and effective delivery of products
Resolve customer complaints and inquiries in a timely and professional manner

Jr. Dispatch Supervisor, Amazon Seattle, Washington

May 2008 – November 2008

Coordinate and oversee the scheduling and routing of shipments
Negotiate rates and service levels with carriers
Prepare and submit reports to management

Education

University of Texas at Austin, Austin, Texas

Logistics and Distribution, April, 2008

Skills

Creativity

Teamwork

Reporting

Visualization

Compliance

Fleet Management

Inventory Management

Carrier Relations

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Employment history

Jr. Dispatch Supervisor, DHL Bonita Springs, Florida

April 2022 – February 2023

Manage the dispatch team, including recruiting, training, and evaluating performance
Monitor and analyze performance metrics to ensure operational efficiency
Monitor and manage the dispatch budget

Education

Michigan State University, East Lansing, Michigan

M.S. in Logistics and Operations, March, 2022

Michigan State University, East Lansing, Michigan

B.S. in Business Logistics, March, 2018

Skills

Negotiation

Data Analysis

Documentation

Public Speaking

Data Entry

Load Planning

Distribution Management

Hazardous Material Handling

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Professional Summary

Highly experienced Dispatch Supervisor with a proven track record of success in the Logistics & Supply Chain field. Expertise in overseeing the daily operations of a dispatch team to ensure the timely and accurate delivery of goods.

Employment history

Chief Dispatch Supervisor, C.H. Robinson Eden Prairie, Minnesota

August 2010 – Present

Resolve customer complaints and inquiries in a timely and professional manner
Develop and maintain strong relationships with carriers and vendors
Monitor the performance of the dispatch team in meeting customer service objectives

Dispatch Supervisor, Ryder Miami, Florida

February 2010 – July 2010

Manage the dispatch team, including recruiting, training, and evaluating performance
Develop and implement operational processes and procedures to ensure efficient and effective delivery of products
Lead and motivate the dispatch team to achieve goals

Jr. Dispatch Supervisor, FedEx Memphis, Tennessee

February 2009 – January 2010

Monitor the performance of the dispatch team in meeting customer service objectives
Develop and maintain strong relationships with carriers and vendors
Analyze and assess existing operations to identify opportunities for improvement

Education

University of Maryland, College Park, Maryland

M.S. in Logistics and Warehousing, December, 2008

University of Maryland, College Park, Maryland

B.S. in Logistics and Supply Chain Management, December, 2004

Skills

Quality Assurance

Organization

Critical Thinking

Documentation

Scheduling

Data Entry

Distribution Management

Hazardous Material Handling

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Employment history

Senior Dispatch Supervisor, XPO Logistics Greenwich, Connecticut

May 2017 – Present

Coordinate and oversee the scheduling and routing of shipments
Analyze and assess existing operations to identify opportunities for improvement
Monitor and manage the dispatch budget

Associate Dispatch Supervisor, XPO Logistics Greenwich, Connecticut

October 2016 – April 2017

Resolve customer complaints and inquiries in a timely and professional manner
Develop and maintain strong relationships with customers, carriers, and other stakeholders
Prepare and submit reports to management

Jr. Dispatch Supervisor, Ryder Miami, Florida

October 2015 – September 2016

Lead and motivate the dispatch team to achieve goals
Monitor and manage the dispatch budget
Monitor and analyze performance metrics to ensure operational efficiency

Education

University of Southern California, Los Angeles, California

Ph.D. in Supply Chain Management, September, 2015

University of Southern California, Los Angeles, California

B.A. in Logistics and Warehousing, September, 2011

Skills

Process Improvement

Social Media

Business Acumen

Listening

LTL/FTL Shipping

Carrier Relations

Warehouse Management

Load Planning

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Employment history

Chief Dispatch Supervisor, C.H. Robinson Eden Prairie, Minnesota

April 2019 – Present

Monitor the performance of the dispatch team in meeting customer service objectives
Develop and maintain strong relationships with carriers and vendors
Monitor and analyze performance metrics to ensure operational efficiency

Dispatch Supervisor, FedEx Memphis, Tennessee

September 2018 – March 2019

Develop and maintain strong relationships with carriers and vendors
Resolve customer complaints and inquiries in a timely and professional manner
Manage the dispatch team, including recruiting, training, and evaluating performance

Entry Level Dispatch Supervisor, DHL Bonita Springs, Florida

October 2017 – September 2018

Prepare and submit reports to management
Track and monitor the progress of shipments
Ensure compliance with all applicable laws and regulations

Education

University of Texas at Austin, Austin, Texas

M.S. in Business Logistics, August, 2017

University of Texas at Austin, Austin, Texas

B.S. in Business Logistics, August, 2013

Skills

Stress Management

Listening

Innovation

Documentation

Fleet Management

Route Optimization

Inventory Management

Data Entry

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dispatch supervisor Job Descriptions; Explained

If you're applying for an dispatch supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

dispatch supervisor

Directed all dispatching, routing and tracking of 9 fleet vehicles
Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors
Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets
Double-checked cargo inventories and documentation for accuracy
Maintained accurate records , including materials weights, bill amounts and identified variances
Handled day-to-day shipping and receiving overseeing more than [Number] packages per day

dispatch supervisor

Contact customers to persuade them to purchase cement.
Direct and coordinate activities involving sales of cement and related products.
Plan and direct staffing,performance evaluations to develop and control sales and service programs.
Direct clerical staff to keep records of correspondence.
Direct, coordinate, and review activities in sales,service accounting and record keeping.

dispatch supervisor

Take delivery of goods & supplies.
Check for damaged or missing items.
Store goods appropriately.
Pick & pack orders for dispatch.
Loading goods for dispatch.
Operate in a safe manner complying with all health, safety & environmental requirements to ensure own safety of others. Keep areas of work clean and tidy to ensure operational efficiency.

dispatch supervisor

Responsible for supervising 20 employees over 3 shifts.
Negotiate and arrange roadside service for freight companies.
Review Claims to approve/deny payment based on eligibility and utilization.
Network within existing customers and vendor to find and attract new business

dispatch supervisor

Organizes item orders by editing for price, promotions, weight compliance.
Effectively communicate with customers on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.
Arranges shipments by checking stock to determine inventory levels; anticipating delivery requirements; placing and expediting orders.
Work with hourly paid drivers to make sure productivity is commensurate with hours worked
Ships items by examining items, destination, route, rate, delivery time; ordering carriers.
Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.
Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.

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dispatch supervisor Job Skills

For an dispatch supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Dispatching
Logistics
Supply Chain Management
Route Optimization
Inventory Management
Scheduling
Forecasting
Fleet Management
Warehouse Management
Distribution Management
Load Planning
Compliance
Freight Management
Logistics Operations
Carrier Relations
Hazardous Material Handling
LTL/FTL Shipping
Transportation Management
Data Entry
Logistics Software.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your dispatch supervisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Lead Dispatch Supervisor, XPO Logistics Greenwich, Connecticut

November 2022 – May 2022

Manage the dispatch team, including recruiting, training, and evaluating performance
Develop and implement operational processes and procedures to ensure efficient and effective delivery of products
Coordinate and oversee the scheduling and routing of shipments

Associate Dispatch Supervisor, FedEx Memphis, Tennessee

May 2021 – October 2022

Manage the dispatch team, including recruiting, training, and evaluating performance
Prepare and submit reports to management
Ensure compliance with all applicable laws and regulations

Entry Level Dispatch Supervisor, Ryder Miami, Florida

May 2020 – April 2021

Education

University of Washington, Seattle, Washington

Logistics and Distribution, April, 2020

Skills

Documentation

Leadership

Strategic Thinking

Attention to Detail

Route Optimization

Logistics Software.

Data Entry

Transportation Management

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your dispatch supervisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Dispatch Supervisor, Schneider Green Bay, Wisconsin

November 2015 – Present

Develp and implement operational processs and procedurs to ensure efficent and effectiv delivery of productts
Negotiate ratees and service levels with carrierss
Coordinatee and oversee the schedulingg and routing of shipmentts

Associate Dispatch Supervisor, J.B. Hunt Lowell, Arkansas

May 2014 – October 2015

Leadd and motivatee the dispatch team to achivee goalls
Co-ordinate and over-see the scheduling and routting of shippments
Monitorr and analyse performancee metrics to ensuee operational efficiency.

Jr. Dispatch Supervisor, J.B. Hunt Lowell, Arkansas

November 2013 – April 2014

Co-ordinate and over-see the schedualing and routing of shipments
Manage the dispatch team, includin recruitin, trainin, and evaluatin performance
Negociat rates and service levels with carriers.

Education

University of Wisconsin, Madison, Wisconsin

B.A. in International Logistics, September, 2013

Skills

Reporting

Collaboration

Conflict Resolution

Negotiation

Scheduling

Data Entry

Logistics

Dispatching

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

dispatch supervisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an dispatch supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Senior Dispatch Supervisor
Amazon
Seattle, Washington

Greetings Amazon Hiring Team

I am writing to express my interest in the Senior Dispatch Supervisor role at Amazon. As a Dispatch Supervisor with 15 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Strategic Planning to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

I appreciate the opportunity to apply for the Senior Dispatch Supervisor position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Your time is appreciated,
Lou Nelson
702-337-1398
[email protected]

Lou Nelson

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