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desktop support technician: Resume Samples & Writing Guide
Employment history
Senior Desktop Support Technician, Raytheon Waltham, Massachusetts
March 2021 – Present
- Maintain and repair computer systems and peripherals
- Provide technical support to users
- Diagnose and resolve technical issues
Desktop Support Technician, Honeywell Morristown, New Jersey
March 2020 – February 2021
- Diagnose and resolve technical issues
- Provide technical support to users
- Troubleshoot hardware and software issues
Junior Desktop Support Technician, United Technologies Farmington, Connecticut
October 2018 – February 2020
- Install, configure, and upgrade computer hardware and software
- Create and maintain user accounts
- Monitor system performance and troubleshoot problems
Education
University of Florida, Gainesville, Florida
Doctor of Refrigeration Technology, August, 2018
University of Florida, Gainesville, Florida
Bachelor of Electrical Technology, August, 2014
Skills
Creativity
Self-Motivation
Process Improvement
Teamwork
Troubleshooting
Active Directory
Networking
TCP/IP
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Employment history
Senior Desktop Support Technician, General Electric Schenectady, New York
February 2020 – Present
- Create and maintain user accounts
- Respond to user inquiries and requests
- Install, configure, and upgrade computer hardware and software
Associate Desktop Support Technician, Siemens Alpharetta, Georgia
August 2019 – January 2020
- Maintain and repair computer systems and peripherals
- Respond to user inquiries and requests
- Test and evaluate new technology
Junior Desktop Support Technician, Honeywell Morristown, New Jersey
August 2018 – July 2019
- Diagnose and resolve technical issues
- Monitor system performance and troubleshoot problems
- Troubleshoot hardware and software issues
Education
University of California, Berkeley, California
Doctor of Plumbing Technology, June, 2018
University of California, Berkeley, California
Bachelor of Boiler Technology, June, 2014
Skills
Written Communication
Negotiation
Critical Thinking
Training
DHCP
LAN/WAN
Firewalls
Data Backup
Employment history
Lead Desktop Support Technician, Raytheon Waltham, Massachusetts
July 2018 – Present
- Monitor system performance and troubleshoot problems
- Troubleshoot hardware and software issues
- Maintain inventory of hardware and software
Associate Desktop Support Technician, Northrop Grumman Falls Church, Virginia
January 2018 – July 2018
- Respond to user inquiries and requests
- Test and evaluate new technology
- Maintain and repair computer systems and peripherals
Junior Desktop Support Technician, Boeing Seattle, Washington
January 2017 – December 2017
- Develop and document technical solutions
- Troubleshoot hardware and software issues
- Respond to user inquiries and requests
Education
Purdue University, West Lafayette, Indiana
Refrigeration Maintenance and Repair, November, 2016
Skills
Mentoring
Stress Management
Visualization
Database Management
LAN/WAN
Data Backup
Linux OS
Mac OS
Employment history
Chief Desktop Support Technician, Boeing Seattle, Washington
April 2017 – Present
- Test and evaluate new technology
- Diagnose and resolve technical issues
- Troubleshoot hardware and software issues
Associate Desktop Support Technician, United Technologies Farmington, Connecticut
May 2016 – April 2017
- Train users on new systems and equipment
- Create and maintain user accounts
- Diagnose and resolve technical issues
Jr. Desktop Support Technician, Lockheed Martin Bethesda, Maryland
November 2014 – April 2016
- Maintain and repair computer systems and peripherals
- Respond to user inquiries and requests
- Create and maintain user accounts
Education
Massachusetts Institute of Technology, Boston, Massachusetts
Mechanical Maintenance and Repair, September, 2014
Skills
Accounting
Research
Reliability
Troubleshooting
Data Backup
Windows OS
Mac OS
TCP/IP
Employment history
Lead Desktop Support Technician, Northrop Grumman Falls Church, Virginia
October 2015 – Present
- Test and evaluate new technology
- Monitor system performance and troubleshoot problems
- Maintain inventory of hardware and software
Associate Desktop Support Technician, ABB Cary, North Carolina
May 2014 – September 2015
- Maintain and repair computer systems and peripherals
- Create and maintain user accounts
- Install, configure, and upgrade computer hardware and software
Junior Desktop Support Technician, Emerson Electric St. Louis, Missouri
May 2013 – April 2014
- Test and evaluate new technology
- Troubleshoot hardware and software issues
- Identify and replace defective components
Education
University of Illinois, Champaign, Illinois
Doctor of Plumbing Technology, March, 2013
University of Illinois, Champaign, Illinois
Bachelor of Building Technology, March, 2009
Skills
Social Media
Listening
Networking
Computer Literacy
Desktop Support
MS Office
Networking
DHCP
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desktop support technician Job Descriptions; Explained
If you're applying for an desktop support technician position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
desktop support technician
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users.
- Resolving technical issues telephonically and provide support and general information
- Construct, install, and test customized configurations based on various platforms and operating systems
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Engaged end users and answered questions via email, phone, website live chat and in forums.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
2
desktop support technician
- Oversee storage and maintain records of computer hardware inventory
- Retrieve and dispose of computer equipment and boxes.
- Trained users to properly use computer hardware and software.
- Removed and replaced malfunctioning components to correct hardware problems.
3
desktop support technician
- Resolved first and second-level support Help Desk requests and incidents with an emphasis on medium to difficult issues
- Assisted with operational support related escalation of core banking system tasks
- Set up, configured, and supported internal hardware and software applications
- Maintained software configurations and computer hardware; troubleshot performance issues
- Recorded troubleshooting steps in the ticketing system
- Initiated and followed standard operating procedures and supporting documentation; created training materials and mentor junior team members
- Maintained current knowledge of computer technology and made recommendations on new types of equipment and operational methods based on business needs
4
desktop support technician
- Install, configure, support and troubleshooting of Microsoft and other application software’s
- Documentation of issues and end user procedural guide Distribute required software patches and updates to all customers
- General hardware installation and troubleshooting any related problems (Printers, Desktop/Laptop, Servers and network equipment)
- Ensuring virus protection functionality and updates on virus software application (McAfee and Kaspersky)
- Data backup, Restoring, Network installation (cabling and crimping) and support (Net-gear, APS UPS)
- Provision deploy and support end users’ machines
- Remote desktop support (TeamViewer, VPN) and cloud-based application (office 365)
5
desktop support technician
- Connected to Dell desktops and laptops to setup username and password for new hires added to FDA government employment via Windows Remote connectivity
- Provided printer configuration for FDA workers via network configuration ports to Hewlett Packard, Dell, Brother, Xerox printers
- Contributed to enhancing customer satisfaction by cleaning, organizing and backing up FDA and Military personnel Microsoft Outlook 2010 PST files
- Added new hires to FDA domain via Active Directory tools under Dell support supervision
- Reimaged Dell laptops and desktop for FDA new hires preparing them for on job training
- Utilized Dell Backup and Restore Tool for specific windows backups and migration
- Closed in timely fashion Dell CRM & Hewlett Packard Service Manager ticketing system to close work orders
desktop support technician Job Skills
For an desktop support technician position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Desktop Support
- Repairing Equipment
- Troubleshooting
- Hardware Installation
- Software Installation
- Networking
- System Administration
- Windows OS
- Linux OS
- Mac OS
- VPN
- Active Directory
- LAN/WAN
- TCP/IP
- DHCP
- DNS
- Firewalls
- Printers
- MS Office
- Diagnostics
- Data Backup
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your desktop support technician Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Barry Anderson
81 Evergreen Avenue, La Porte, CA 95981Employment history
Senior Desktop Support Technician, Siemens Alpharetta, Georgia
April 2016 – May 2022
- Respond to user inquiries and requests
- Test and evaluate new technology
- Provide technical support to users
Associate Desktop Support Technician, Boeing Seattle, Washington
October 2015 – March 2016
- Perform hardware and software maintenance
- Identify and replace defective components
- Diagnose and resolve technical issues
Junior Desktop Support Technician, Emerson Electric St. Louis, Missouri
March 2015 – September 2015
- Monitor system performance and troubleshoot problems
- Provide technical support to users
- Maintain and repair computer systems and peripherals
Education
Arizona State University, Tempe, Arizona
Bachelor of Industrial Technology, January, 2015
Skills
Networking
Financial Management
Professionalism
Reporting
MS Office
Data Backup
System Administration
Software Installation
Provide your Contact Information and Address Year Gaps
Always explain any gaps in your work history to your advantage.
Key Insights- Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
- Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.
How to Optimize Your desktop support technician Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Professional Summary
Highly experienced Desktop Support Technician with extensive knowledge in maintenance and repair of computer systems. Proven track record of providing excellent customer service and resolving technical issues quickly and efficiently.
Employment history
Chief Desktop Support Technician, Boeing Seattle, Washington
June 2012 – Present
- Perform hardwere and softwere maintenace
- Provied technicall support to user
- Identfy and replace defectice components
Associate Desktop Support Technician, ABB Cary, North Carolina
December 2010 – May 2012
- Troubleshoot hardware and softwares issues
- Provides technical supports to users
- Diagnose and resolves technical issues
Jr. Desktop Support Technician, Boeing Seattle, Washington
July 2009 – November 2010
- "I want to go to the store
- to buy some food"
- I want to go to the store,
- to buy's some food.
Education
Arizona State University, Tempe, Arizona
Master of HVAC Technology, May, 2009
Arizona State University, Tempe, Arizona
Bachelor of Electrical Technology, May, 2005
Skills
Collaboration
Negotiation
Self-Motivation
Analytical
Data Backup
Diagnostics
LAN/WAN
Firewalls
Include Job Descriptions and Avoid Bad Grammar
Avoid sending a wrong first impression by proofreading your resume.
Key Insights- Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
- Before submitting your resume, double check to avoid typos.
desktop support technician Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an desktop support technician position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Desktop Support Technician
Honeywell
Morristown, New Jersey
Honeywell
Morristown, New Jersey
To the Hiring Team at Honeywell
I am a highly motivated and experienced Desktop Support Technician with 5 years of experience in Maintenance & Repair. I am excited to apply for the Senior Desktop Support Technician position at Honeywell, where I am confident that I can contribute to your organization's success.
As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Preventative Maintenance to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.
Thank you for considering my application for the Senior Desktop Support Technician role. I am very passionate about this field and possess a deep understanding of the industry so, I am thrilled about the opportunity to contribute to your organization's success.
Your time is appreciated,
Walt Carter
806-214-3812
[email protected]
Walt Carter
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.