5 Amazing customer service support Resume Examples (Updated 2023) + Skills & Job Descriptions

customer service support

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customer service support: Resume Samples & Writing Guide

Professional Summary

An experienced customer service professional with a proven track record of providing excellent administrative and clerical support. A reliable and organized individual with a passion for helping customers and providing top-notch customer service.

Employment history

Chief Customer Service Support, Amazon Seattle, Washington

April 2012 – Present

Train and manage customer service team members
Perform data entry and other administrative tasks
Resolve customer complaints and inquiries in a timely manner

Associate Customer Service Support, General Electric Boston, Massachusetts

October 2011 – April 2012

Monitor customer service metrics and report results to management
Answer customer inquiries via phone, email, or chat
Resolve customer complaints and inquiries in a timely manner

Jr. Customer Service Support, JPMorgan Chase New York, New York

May 2010 – September 2011

Prepare and send customer invoices and bills
Monitor customer service metrics and report results to management
Develop and implement customer service policies and procedures

Education

University of Illinois, Urbana, Illinois

Master of Science in Human Resources Management, March, 2010

University of Illinois, Urbana, Illinois

Bachelor of Science in Medical Office Administration, March, 2006

Skills

Stress Management

Documentation

Decision Making

Interpersonal

Project Management

Technical

Accounting

Quality Assurance

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Employment history

Senior Customer Service Support, General Electric Boston, Massachusetts

December 2021 – Present

Follow up with customers to ensure their satisfaction
Train and manage customer service team members
Resolve customer complaints and inquiries in a timely manner

Associate Customer Service Support, Google Mountain View, California

June 2020 – November 2021

Train and manage customer service team members
Manage customer service inquiries in a timely and professional manner
Create customer service reports and analyze customer feedback

Entry Level Customer Service Support, Bank of America Charlotte, North Carolina

December 2019 – May 2020

Develop customer service strategies to improve customer experience
Manage customer service inquiries in a timely and professional manner
Train and manage customer service team members

Education

University of California, Berkeley, California

Bachelor of Science in Office Administration, October, 2019

Skills

Conflict Resolution

Professionalism

Social Media

Visualization

Supervisory

Business Acumen

Social Media

Project Management

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Employment history

Senior Customer Service Support, CVS Health Woonsocket, Rhode Island

April 2015 – Present

Manage customer service inquiries in a timely and professional manner
Answer customer inquiries via phone, email, or chat
Monitor customer service metrics and report results to management

Associate Customer Service Support, Walmart Bentonville, Arkansas

October 2014 – March 2015

Resolve customer complaints and inquiries in a timely manner
Process customer orders and provide order status updates
Create customer service reports and analyze customer feedback

Entry Level Customer Service Support, Apple Cupertino, California

March 2014 – September 2014

Create customer service reports and analyze customer feedback
Provide product and service information to customers
Maintain customer records and update customer information as needed

Education

Cornell University, Ithaca, New York

Master of Arts in Office Administration, February, 2014

Cornell University, Ithaca, New York

Bachelor of Science in Business Administration, February, 2010

Skills

Time Management

Problem Solving

Negotiation

Documentation

Technical

Supervisory

Quality Assurance

Data Analysis

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Professional Summary

A highly motivated and organized individual with a passion for providing excellent customer service. Experienced in administrative and clerical support, adept at problem solving and ensuring customer satisfaction.

Employment history

Senior Customer Service Support, Bank of America Charlotte, North Carolina

March 2015 – Present

Train and manage customer service team members
Prepare and send customer invoices and bills
Perform data entry and other administrative tasks

Customer Service Support, Walmart Bentonville, Arkansas

October 2013 – February 2015

Maintain customer records and update customer information as needed
Perform data entry and other administrative tasks
Provide product and service information to customers

Entry Level Customer Service Support, Microsoft Redmond, Washington

April 2012 – September 2013

Monitor customer service metrics and report results to management
Manage customer service inquiries in a timely and professional manner
Resolve customer complaints and inquiries in a timely manner

Education

University of Michigan, Ann Arbor, Michigan

Doctor of Business Administration, March, 2012

University of Michigan, Ann Arbor, Michigan

Bachelor of Science in Human Resources Management, March, 2008

Skills

Strategic Thinking

Communication

Written Communication

Attention to Detail

Training

Visualization

Database Management

Presentation

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Professional Summary

Highly organized professional with excellent customer service skills and a passion for providing administrative and clerical support. Experienced in streamlining processes and promoting customer satisfaction.

Employment history

Lead Customer Service Support, General Electric Boston, Massachusetts

January 2015 – Present

Follow up with customers to ensure their satisfaction
Manage customer service inquiries in a timely and professional manner
Prepare and send customer invoices and bills

Customer Service Support, Google Mountain View, California

July 2013 – December 2014

Develop and implement customer service policies and procedures
Monitor customer service trends and recommend changes as needed
Resolve customer complaints and inquiries in a timely manner

Jr. Customer Service Support, CVS Health Woonsocket, Rhode Island

August 2012 – July 2013

Perform data entry and other administrative tasks
Monitor customer service trends and recommend changes as needed
Resolve customer complaints and inquiries in a timely manner

Education

University of California, Berkeley, California

Accounting, June, 2012

Skills

Strategic Thinking

Communication

Leadership

Teamwork

Computer Literacy

Supervisory

Quality Assurance

Written Communication

Use This customer service support Resume Template

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customer service support Job Descriptions; Explained

If you're applying for an customer service support position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service support

Worked as a CSR in LA Times for 5 Months
Worked as a Travel Adviser in Hotwire USA.
Worked as a CSR in Wellpoint West host and was selected in a Non-voice position handling references made by CSRs taking in calls to ensure quality processing of Medical Claims.
Answering telephone calls for all office staff, takes and relays messages,

customer service support

Managed the receptionist area, greet visitors
Scan and prepare records for medical appeals
Update Blue Cross Blue Shield databases for billing department
Maintain records for ambulatory follow-up after inpatient discharge
Confirm and document patients discharge plan
Prepare and mail outpatient correspondence letters
Create reports for out-patient supervisors collaboration

customer service support

Answer inbound emails from clients and customers, mainly on account issues and technical support. Provide them with the best and direct solution to resolve their concerns/ issues
Find relevant options for clients and customers to achieve desired result or solution to their problems and providing them next actionable steps to minimize the same problems from happening again
Facilitate outbound emails to clients and customers if needed be
Assess and make decisions on accounts status (such as suspension or restrictions

customer service support

Process standard cashier transactions for customers including greeting customers in a timely manner, managing safe deposit box payments, cashing checks, and balancing cash drawer, handling night deposits, and correcting discrepancies.
Process 45+ customers transactions per hour with extreme attention to detail.
Respond to customer inquiries, by supporting the team with leadership skills and good judgement.
Assisting department managers with employee schedules.
Led orientation classes for new employees.
Trained 5 junior cashiers during tenure.
Assumed a leadership role in the absence of the supervisors and maintained store normal operations and procedures.

customer service support

Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.Create, maintain, and enter information into databases.

customer service support Job Skills

For an customer service support position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Computer Literacy
Troubleshooting
Quality Assurance
Database Management
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Risk Management
Supervisory
Training
Innovation
Accounting
Financial Management
Visualization
Reporting
Business Acumen

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer service support Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Senior Customer Service Support, Walmart Bentonville, Arkansas

May 2017 – May 2022

Maintain customer records and update customer information as needed
Develop customer service strategies to improve customer experience
Train and manage customer service team members

Associate Customer Service Support, CVS Health Woonsocket, Rhode Island

May 2016 – April 2017

Train and manage customer service team members
Manage customer service inquiries in a timely and professional manner
Prepare and send customer invoices and bills

Jr. Customer Service Support, General Electric Boston, Massachusetts

November 2015 – April 2016

Resolve customer complaints and inquiries in a timely manner
Monitor customer service trends and recommend changes as needed
Perform data entry and other administrative tasks

Education

University of Illinois, Urbana, Illinois

Human Resources, September, 2015

Skills

Reliability

Attention to Detail

Analytical

Risk Management

Database Management

Business Acumen

Reporting

Computer Literacy

Provide your Contact Information and Address Year Gaps

Always explain any gaps in your work history to your advantage.

Key Insights

Employers want to know what you've accomplished, so make sure to explain any gaps using a professional summary.
Adding extra details and context to explain why you have a gap in your work history shows employers you are a good fit for the position.

How to Optimize Your customer service support Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Lead Customer Service Support, CVS Health Woonsocket, Rhode Island

May 2022 – Present

Train and manage cusotmer service team memmbers
Monitor customer service trends and recomend changes as needed
Perform data entry and other adminstrative taskss

Associate Customer Service Support, Microsoft Redmond, Washington

December 2020 – April 2022

Ressolve customer compaints and inquiries in a timely manner
Monitor customer service trends and recommend changes as need
Train and manage customer service team membres.

Entry Level Customer Service Support, JPMorgan Chase New York, New York

December 2019 – November 2020

"I like to go for a walk in the park
I likes to go for a walk in the park.

Education

University of Michigan, Ann Arbor, Michigan

Customer Service, October, 2019

Skills

Risk Management

Mentoring

Attention to Detail

Troubleshooting

Innovation

Reporting

Accounting

Customer Service

Include Job Descriptions and Avoid Bad Grammar

Avoid sending a wrong first impression by proofreading your resume.

Key Insights

Spelling and typos are the most common mistakes recruiters see in resumes and by simply avoiding them you can move ahead on the hiring process.
Before submitting your resume, double check to avoid typos.

customer service support Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service support position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Customer Service Support
Apple
Cupertino, California

To the respected Apple Recruitment Team

I am writing to express my interest in the Chief Customer Service Support role at Apple. As a Customer Service Support with 13 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.

Growing up, I always had a fascination with Project Management. As I pursued my education and gained experience in this field, I realized that this was where I could make the most impact. I have had the opportunity to work on things throughout my career like personal projects and voluntary work, which have developed in me a deep understanding of the challenges and opportunities in this field. I am excited to bring my passion and expertise to the role at and help your organization achieve its goals.

I cannot stress enough how thrilled I am about the chance to join a team of like-minded individuals who share my values and passion for this amazing field. Thank you for considering my application and I hope for the chance to work together.

Best regards,
Fred Turner
972-379-2729
[email protected]

Fred Turner

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