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customer service specialist: Resume Samples & Writing Guide
Professional Summary
A customer service specialist with extensive experience in the administrative and clerical field. Possessing a strong ability to provide excellent customer service, solve customer issues and ensure customer satisfaction.
Employment history
Senior Customer Service Specialist, Bank of America Charlotte, North Carolina
July 2014 – Present
- Assist with return or exchange procedures
- Handle customer complaints and provide appropriate solutions
- Solve customer issues in a timely manner
Associate Customer Service Specialist, CVS Health Woonsocket, Rhode Island
January 2013 – June 2014
- Generate sales leads and follow up on potential sales opportunities
- Develop customer loyalty programs
- Solve customer issues in a timely manner
Jr. Customer Service Specialist, JPMorgan Chase New York, New York
July 2012 – December 2012
- Track customer orders and ensure accuracy
- Answer customer inquiries via phone, email, or other communication methods
- Handle customer complaints and provide appropriate solutions
Education
University of Texas, Austin, Texas
Bachelor of Science in Business Administration, May, 2012
Skills
Computer Literacy
Reliability
Reporting
Innovation
Computer Literacy
Data Analysis
Supervisory
Presentation
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Employment history
Senior Customer Service Specialist, JPMorgan Chase New York, New York
December 2017 – Present
- Maintain customer service policies and procedures
- Maintain customer records and update customer information as needed
- Develop customer loyalty programs
Customer Service Specialist, Apple Cupertino, California
December 2016 – November 2017
- Solve customer issues in a timely manner
- Prepare customer service reports and analyze customer satisfaction
- Provide product and service information to customers
Entry Level Customer Service Specialist, Microsoft Redmond, Washington
December 2015 – November 2016
- Generate sales leads and follow up on potential sales opportunities
- Answer customer inquiries via phone, email, or other communication methods
- Prepare customer service reports and analyze customer satisfaction
Education
University of California, Berkeley, California
MD in Business Administration, October, 2015
University of California, Berkeley, California
Bachelor of Science in Office Administration, October, 2011
Skills
Communication
Problem Solving
Attention to Detail
Technical
Computer Literacy
Process Improvement
Presentation
Business Acumen
Employment history
Lead Customer Service Specialist, Google Mountain View, California
September 2022 – Present
- Maintain customer records and update customer information as needed
- Monitor customer feedback and provide reports to management
- Solve customer issues in a timely manner
Associate Customer Service Specialist, General Electric Boston, Massachusetts
April 2021 – August 2022
- Maintain customer records and update customer information as needed
- Follow up with customers to ensure satisfaction with products or services
- Generate sales leads and follow up on potential sales opportunities
Entry Level Customer Service Specialist, CVS Health Woonsocket, Rhode Island
September 2020 – March 2021
- Track customer orders and ensure accuracy
- Generate sales leads and follow up on potential sales opportunities
- Prepare customer service reports and analyze customer satisfaction
Education
University of Illinois, Urbana, Illinois
Accounting, August, 2020
Skills
Computer Literacy
Accounting
Attention to Detail
Research
Business Acumen
Financial Management
Data Analysis
Presentation
Employment history
Chief Customer Service Specialist, General Electric Boston, Massachusetts
December 2022 – Present
- Follow up with customers to ensure satisfaction with products or services
- Handle customer complaints and provide appropriate solutions
- Generate sales leads and follow up on potential sales opportunities
Associate Customer Service Specialist, Microsoft Redmond, Washington
December 2021 – November 2022
- Handle customer complaints and provide appropriate solutions
- Provide product and service information to customers
- Develop customer loyalty programs
Jr. Customer Service Specialist, General Electric Boston, Massachusetts
May 2021 – November 2021
- Handle customer complaints and provide appropriate solutions
- Track customer orders and ensure accuracy
- Develop customer loyalty programs
Education
University of Illinois, Urbana, Illinois
Master of Science in Business Administration, March, 2021
University of Illinois, Urbana, Illinois
Bachelor of Arts in Business Administration, March, 2017
Skills
Technical
Customer Service
Teamwork
Visualization
Customer Service
Project Management
Reporting
Troubleshooting
Employment history
Chief Customer Service Specialist, Microsoft Redmond, Washington
June 2019 – Present
- Follow up with customers to ensure satisfaction with products or services
- Prepare customer service reports and analyze customer satisfaction
- Identify opportunities to upsell or cross-sell products and services
Customer Service Specialist, Microsoft Redmond, Washington
December 2017 – May 2019
- Track customer orders and ensure accuracy
- Maintain customer service policies and procedures
- Provide product and service information to customers
Junior Customer Service Specialist, General Electric Boston, Massachusetts
December 2016 – November 2017
- Maintain customer service policies and procedures
- Handle customer complaints and provide appropriate solutions
- Develop customer loyalty programs
Education
Harvard University, Cambridge, Massachusetts
Master of Arts in Business Administration, October, 2016
Harvard University, Cambridge, Massachusetts
Bachelor of Arts in Human Resources Management, October, 2012
Skills
Creativity
Accounting
Computer Literacy
Financial Management
Technical
Customer Service
Documentation
Data Analysis
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customer service specialist Job Descriptions; Explained
If you're applying for an customer service specialist position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
senior customer service specialist
- Receive calls from mobile customers in Australia
- Perform billing analysis
- Maintain good and positive customer feedback
- Provide initial/basic troubleshooting
- Maintain100% Customer Satisfaction
- Handle supervisor calls
- Account analysis based on disputes and provide necessary adjustments
2
customer service specialist
- Communicate Regularly with customers to identify needs and solve problems
- Reduced Material Needed for jobs by efficiently preparing print files
- Assist and guide employees on finishing methods as requested by clients
- Provides 100% Resolution
3
customer service specialist
- Examine, evaluate, and process loan applications.
- Handle customer complaints and take appropriate action to resolve them.
- Plan, direct and coordinate the activities of workers within the branch.
- Cash management.
- Create a positive branch atmosphere.
- Provide on-the-job training.
4
customer service specialist / floor specialist
- Provided accurate and appropriate information in response to customer inquiries.
- Made responsible procedure exceptions to accommodate unusual customer requests.
- Addressed customer service inquiries in a timely and accurate fashion. Maintained up-to-date records at all times.
- Built customer loyalty by placing follow-up calls for customers who reported product issues.
- Resolved customer questions, issues and complaints.
- Assisted coworkers with escalated calls.
5
junior customer service specialist
- telephone call handling in incoming traffic with the highest standards
- accepting applications submitted by customers
- registering connections with clients in various IT systems
- providing information in the field of, among others tariffs, price lists, products and promotions
- e-mail customer service
senior customer service specialist Job Skills
For an senior customer service specialist position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Data Analysis
- Quality Assurance
- Troubleshooting
- Project Management
- Database Management
- Business Acumen
- Process Improvement
- Financial Management
- Visualization
- Reporting
- Technical
- Customer Service
- Presentation
- Written Communication
- Social Media
- Risk Management
- Supervisory
- Innovation
- Documentation
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your senior customer service specialist Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Zane Hawkins
898 Maplewood Avenue, Strathmoor Manor, KY 40205Professional Summary
Dynamic customer service specialist with extensive experience in administrative and clerical roles. Skilled in resolving customer service issues quickly and efficiently.
Employment history
Chief Customer Service Specialist, Apple Cupertino, California
December 2010 – Present
- Prepare customer service reports and analyze customer satisfaction
- Develop customer loyalty programs
- Process customer orders and ensure timely delivery
Customer Service Specialist, General Electric Boston, Massachusetts
May 2010 – November 2010
- Handle customer complaints and provide appropriate solutions
- Develop customer loyalty programs
- Maintain customer service policies and procedures
Junior Customer Service Specialist, Bank of America Charlotte, North Carolina
May 2009 – April 2010
Education
Cornell University, Ithaca, New York
Bachelor of Arts in Office Administration, March, 2009
Skills
Relationship Management.
Coaching
Problem Solving
Business Acumen
Customer Service
Data Analysis
Quality Assurance
Social Media
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your senior customer service specialist Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Lead Customer Service Specialist, UnitedHealth Group Minnetonka, Minnesota
January 2017 – May 2022
- Identifiy oppurtunities to up-sell, or cross-sell products and services.
- Generate sales leads, and followup on potential sales oppurtunities.
- Process customer orders, and ensure timely deliverry.
Customer Service Specialist, Walmart Bentonville, Arkansas
January 2016 – December 2016
- Identify oppurtunities to upsell or cross-sell products and services
- Provide product and servise informations to customers
- Maintain customer records, and update customer informations as needed.
Jr. Customer Service Specialist, General Electric Boston, Massachusetts
July 2015 – December 2015
- Maintain customer service policie's and procedure's
- Monitor customer feedback, and provide report's to managment
- Solve customer issue's in a timely maner
Education
University of Wisconsin, Madison, Wisconsin
Master of Arts in Business Administration, May, 2015
University of Wisconsin, Madison, Wisconsin
Bachelor of Arts in Accounting, May, 2011
Skills
Supervisory
Analytical
Coaching
Strategic Thinking
Supervisory
Risk Management
Data Analysis
Financial Management
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
senior customer service specialist Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an senior customer service specialist position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Customer Service Specialist
Google
Mountain View, California
Mountain View, California
Google Recruitment Team
I am excited to apply for the Senior Customer Service Specialist position at Google. As a highly skilled Customer Service Specialist with 11 years of experience in Administrative & Clerical, I am confident that I can contribute significantly to your organization.
My life experiences have taught me the importance of hard work, dedication, and collaboration. Whether it was on the work, or just personally, I have always been committed to pursuing my goals with passion and tenacity. I am confident that throughout all of these years I have gained the skills and expertise necessary to succeed in this role and be a great asset for Google. I am eager to join a team that shares my values and work towards a common goal.
Thank you for considering my application for the Senior Customer Service Specialist position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.
Kindest regards,
Hal Taylor
986-032-7205
[email protected]
Hal Taylor
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.