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customer service manager: Resume Samples & Writing Guide
Professional Summary
An experienced Customer Service Manager with a proven track record of providing exceptional customer service and administrative support. Highly organized and detail-oriented, with a strong commitment to delivering outstanding customer service.
Employment history
Senior Customer Service Manager, Amazon Seattle, Washington
October 2011 – Present
- Maintain customer service databases
- Develop customer service reports and presentations
- Analyze customer feedback and provide actionable insights
Customer Service Manager, Google Mountain View, California
April 2011 – September 2011
- Monitor customer service performance and implement improvement strategies
- Develop and implement customer service policies and procedures
- Monitor customer service KPIs and ensure compliance with service standards
Junior Customer Service Manager, Google Mountain View, California
April 2010 – March 2011
- Monitor customer service performance and implement improvement strategies
- Track customer service trends and provide recommendations
- Manage customer service budgets
Education
Cornell University, Ithaca, New York
MD in Medical Office Administration, February, 2010
Cornell University, Ithaca, New York
Bachelor of Science in Human Resources Management, February, 2006
Skills
Reporting
Troubleshooting
Communication
Social Media
Supervisory
Data Analysis
Reporting
Business Acumen
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Employment history
Chief Customer Service Manager, Walmart Bentonville, Arkansas
February 2020 – Present
- Develop customer service reports and presentations
- Maintain customer service databases
- Manage customer service budgets
Customer Service Manager, Microsoft Redmond, Washington
August 2019 – January 2020
- Monitor customer service performance and implement improvement strategies
- Coordinate with other departments to resolve customer issues
- Create and maintain customer service documentation
Entry Level Customer Service Manager, Google Mountain View, California
January 2019 – July 2019
- Maintain customer service databases
- Coordinate with other departments to resolve customer issues
- Create and maintain customer service documentation
Education
Stanford University, Stanford, California
Customer Service, November, 2018
Skills
Relationship Management.
Supervisory
Visualization
Database Management
Process Improvement
Data Analysis
Quality Assurance
Project Management
Professional Summary
Highly experienced customer service manager with a proven track record of success in the administrative and clerical field. Skilled in building strong customer relationships and providing exceptional customer service.
Employment history
Lead Customer Service Manager, CVS Health Woonsocket, Rhode Island
June 2010 – Present
- Track customer service trends and provide recommendations
- Maintain customer service databases
- Analyze customer feedback and provide actionable insights
Customer Service Manager, UnitedHealth Group Minnetonka, Minnesota
June 2009 – May 2010
- Manage customer service budgets
- Develop customer service reports and presentations
- Monitor customer service performance and implement improvement strategies
Entry Level Customer Service Manager, CVS Health Woonsocket, Rhode Island
December 2007 – May 2009
- Develop customer service training materials
- Analyze customer feedback and provide actionable insights
- Maintain customer service databases
Education
University of Michigan, Ann Arbor, Michigan
Master of Science in Human Resources Management, November, 2007
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Business Administration, November, 2003
Skills
Social Media
Computer Literacy
Process Improvement
Flexibility
Risk Management
Process Improvement
Project Management
Relationship Management
Employment history
Senior Customer Service Manager, UnitedHealth Group Minnetonka, Minnesota
June 2018 – Present
- Ensure customer satisfaction by addressing customer inquiries and complaints
- Analyze customer feedback and provide actionable insights
- Develop customer service training materials
Associate Customer Service Manager, CVS Health Woonsocket, Rhode Island
November 2017 – May 2018
- Coordinate with other departments to resolve customer issues
- Create and maintain customer service documentation
- Develop customer service strategies to improve customer experience
Junior Customer Service Manager, Microsoft Redmond, Washington
June 2016 – November 2017
- Develop customer service training materials
- Handle escalated customer service issues
- Analyze customer feedback and provide actionable insights
Education
University of Michigan, Ann Arbor, Michigan
Office Management, April, 2016
Skills
Documentation
Database Management
Creativity
Troubleshooting
Financial Management
Technical Writing
Relationship Management
Accounting
Employment history
Senior Customer Service Manager, UnitedHealth Group Minnetonka, Minnesota
May 2016 – Present
- Create and maintain customer service documentation
- Ensure customer satisfaction by addressing customer inquiries and complaints
- Monitor customer service performance and implement improvement strategies
Associate Customer Service Manager, Apple Cupertino, California
May 2015 – April 2016
- Develop customer service training materials
- Analyze customer feedback and provide actionable insights
- Develop customer service reports and presentations
Junior Customer Service Manager, JPMorgan Chase New York, New York
May 2014 – April 2015
- Ensure customer satisfaction by addressing customer inquiries and complaints
- Develop customer service strategies to improve customer experience
- Develop customer service training materials
Education
University of Michigan, Ann Arbor, Michigan
Doctor of Accounting, March, 2014
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Medical Office Administration, March, 2010
Skills
Coaching
Attention to Detail
Leadership
Self-Motivation
Database Management
Accounting
Troubleshooting
Data Analysis
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customer service manager Job Descriptions; Explained
If you're applying for an customer service manager position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer service manager
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Cross-trained and backed up other customer service managers.
- Adhered to all confidentiality requirements at all
- Met all customer call guidelines including services levels,handle
2
customer service manager
- Implement
- Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.departmental policies, procedures, and service standards in conjunction with management.
- Maintain and follow standard quality, safety, environmental and infection control policies and procedures
- Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.
3
customer service manager
- Supported sale rep. in opening new accounts and upgrading existing service.
- Quickly and effectively solved customer challenges.
- Maintained quality control/satisfaction records and constantly seeking new ways to improve customer service .
- Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions.
4
customer service manager/ bookkeeper
- Provide excellent customer service, making sure the customer is 100% satisfied upon leaving.
- Provide answers and solutions for all customer concerns or questions.
- Issue price adjustments, refunds, and rain checks to customers.
- Monitor cashiers to ensure company policy is always followed.
- Coach team members on proper procedures while using the register.
- Give overrides when performing refunds, voids, alcohol sales, or cashing checks.
- Resolve any problems/errors a cashier or fellow team member encounters, and direct team members on how to overcome specific issues for future reference.
5
customer service manager/ warehouse manager
- Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
- Posts customer payments by recording cash, checks, and credit card transactions. Posts revenues by verifying and entering transactions form lock box and local deposits. Updates receivables by totaling unpaid invoices.
- Maintains receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
- processing orders.
- operating mechanical and IT systems.
- liaising with customers and other departments.
- training, supervising and appraising staff.
customer service manager Job Skills
For an customer service manager position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Data Analysis
- Project Management
- Troubleshooting
- Quality Assurance
- Database Management
- Training
- Innovation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Relationship Management
- Technical Writing
- Social Media
- Supervisory
- Risk Management
- Presentation.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service manager Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Employment history
Chief Customer Service Manager, General Electric Boston, Massachusetts
May 2013 – May 2022
- Develop and implement customer service policies and procedures
- Create and maintain customer service documentation
- Monitor customer service performance and implement improvement strategies
Customer Service Manager, Amazon Seattle, Washington
October 2012 – April 2013
- Monitor customer service performance and implement improvement strategies
- Develop customer service strategies to improve customer experience
- Coordinate with other departments to resolve customer issues
Entry Level Customer Service Manager, Walmart Bentonville, Arkansas
May 2011 – September 2012
Education
University of Wisconsin, Madison, Wisconsin
Doctor of Human Resources Management, March, 2011
University of Wisconsin, Madison, Wisconsin
Bachelor of Science in Office Administration, March, 2007
Skills
Relationship Management.
Negotiation
Project Management
Quality Assurance
Quality Assurance
Technical Writing
Supervisory
Innovation
Unexplained Year Gaps and Missing Job Experiences are a No-no
Gaps in your resume can prevent recruiters from hiring you if you don't explain them.
Key Insights- It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
- Use the gap to talk about positive attributes or additional skills you've learned.
- Be honest and straightforward about the gap and explain it using a professional summary.
How to Optimize Your customer service manager Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Dale White
793 Meadow Lane, Cornish, OK 73456Employment history
Lead Customer Service Manager, Amazon Seattle, Washington
July 2021 – Present
- Mointor custmer service performance and implemet improvement strategies
- Train and manage custmer service staff
- Analize customer feedback and provide actionable insites
Associate Customer Service Manager, Microsoft Redmond, Washington
January 2020 – June 2021
- Ensure customer satisfactions by addressing customer inquirys and complaint's
- Develop customer service's training materials
- Train and manage customer service staffs
Entry Level Customer Service Manager, UnitedHealth Group Minnetonka, Minnesota
January 2019 – January 2020
- Mange customer servise budgets
- Monitor customer servise KPIs and ensuer compliance with servise standards
- Develop customer servise training materials.
Education
Stanford University, Stanford, California
MD in Medical Office Administration, December, 2018
Stanford University, Stanford, California
Bachelor of Science in Accounting, December, 2014
Skills
Collaboration
Reporting
Computer Literacy
Technical
Social Media
Training
Innovation
Project Management
Avoid Spelling Mistakes and Include your Contact Information
Missing contact information prevents recruiters from understanding you're the best fit for the position.
Key Insights- Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
- Make sure to use a professional email address as part of your contact information.
- Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.
customer service manager Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service manager position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Customer Service Manager
Google
Mountain View, California
Mountain View, California
To the respected Google Recruitment Team
I am writing to express my interest in the Senior Customer Service Manager role at Google. As a Customer Service Manager with 13 years of experience, I am confident that I possess the necessary skills and qualifications to excel in this position.
As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Scheduling to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.
Thank you for considering my application for the Senior Customer Service Manager role. I am looking forward to a future where we work together to drive this organization's success.
Bests,
Ursa Davis
731-841-1157
[email protected]
Ursa Davis
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.