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customer service consultant: Resume Samples & Writing Guide

Zoe Adams

523 Cypress Road, Lake Catherine, IL 60002
[email protected]
705-851-0336

Employment history

Lead Customer Service Consultant, JPMorgan Chase New York, New York
October 2017 – Present
  • Develop and implement customer service strategies
  • Manage customer service inquiries in a timely and accurate manner
  • Train and mentor customer service staff
Customer Service Consultant, Walmart Bentonville, Arkansas
April 2016 – September 2017
  • Train and mentor customer service staff
  • Analyze customer feedback to identify areas of improvement
  • Develop customer service standards and procedures
Jr. Customer Service Consultant, Microsoft Redmond, Washington
April 2015 – March 2016
  • Process customer orders and payments
  • Maintain a positive and professional attitude
  • Maintain accurate customer records and documentation

Education

University of Illinois, Urbana, Illinois
Accounting, March, 2015

Skills

Public Speaking
Research
Interpersonal
Visualization
Financial Management
Data Analysis
Troubleshooting
Database Management

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Gary Quinn

941 Highview Drive, Valrico, FL 33594
[email protected]
805-629-0650

Employment history

Senior Customer Service Consultant, CVS Health Woonsocket, Rhode Island
June 2020 – Present
  • Answer customer inquiries via telephone, email, and other methods
  • Follow up with customers to ensure satisfaction
  • Maintain a positive and professional attitude
Associate Customer Service Consultant, UnitedHealth Group Minnetonka, Minnesota
December 2019 – May 2020
  • Resolve customer complaints and inquiries in a professional and efficient manner
  • Develop customer service standards and procedures
  • Stay up to date on industry trends and customer service best practices
Junior Customer Service Consultant, CVS Health Woonsocket, Rhode Island
December 2018 – November 2019
  • Manage customer service inquiries in a timely and accurate manner
  • Develop and implement customer service strategies
  • Analyze customer feedback to identify areas of improvement

Education

University of Illinois, Urbana, Illinois
Master of Arts in Accounting, October, 2018
University of Illinois, Urbana, Illinois
Bachelor of Science in Accounting, October, 2014

Skills

Business Acumen
Time Management
Process Improvement
Written Communication
Technical
Documentation
Relationship Management
Training
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Xavier Benson

794 Holly St., Los Barreras, TX 78582
[email protected]
658-902-9894

Professional Summary

 A motivated and organized Customer Service Consultant with a proven track record of providing excellent customer service. Experienced in resolving customer inquiries, managing customer accounts, and providing efficient administrative support. 

Employment history

Chief Customer Service Consultant, Bank of America Charlotte, North Carolina
October 2011 – Present
  • Develop and implement customer service strategies
  • Manage customer service inquiries in a timely and accurate manner
  • Follow up with customers to ensure satisfaction
Customer Service Consultant, Microsoft Redmond, Washington
April 2011 – September 2011
  • Stay up to date on industry trends and customer service best practices
  • Create and maintain customer service policies and procedures
  • Maintain accurate customer records and documentation
Jr. Customer Service Consultant, Apple Cupertino, California
September 2010 – March 2011
  • Resolve customer complaints and inquiries in a professional and efficient manner
  • Maintain a positive and professional attitude
  • Answer customer inquiries via telephone, email, and other methods

Education

University of Texas, Austin, Texas
MD in Business Administration, August, 2010
University of Texas, Austin, Texas
Bachelor of Science in Accounting, August, 2006

Skills

Decision Making
Public Speaking
Data Analysis
Supervisory
Documentation
Business Acumen
Innovation
Quality Assurance
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Ian Smith

855 Sycamore Avenue, Jackson, NE 68743
[email protected]
927-049-6246

Employment history

Chief Customer Service Consultant, Apple Cupertino, California
May 2023 – Present
  • Develop customer service standards and procedures
  • Analyze customer feedback to identify areas of improvement
  • Create and maintain customer service policies and procedures
Associate Customer Service Consultant, JPMorgan Chase New York, New York
May 2022 – April 2023
  • Develop customer service standards and procedures
  • Analyze customer feedback to identify areas of improvement
  • Follow up with customers to ensure satisfaction
Jr. Customer Service Consultant, General Electric Boston, Massachusetts
May 2021 – April 2022
  • Stay up to date on industry trends and customer service best practices
  • Analyze customer feedback to identify areas of improvement
  • Resolve customer complaints and inquiries in a professional and efficient manner

Education

University of Michigan, Ann Arbor, Michigan
Doctor of Office Administration, March, 2021
University of Michigan, Ann Arbor, Michigan
Bachelor of Science in Office Administration, March, 2017

Skills

Leadership
Negotiation
Training
Accounting
Data Analysis
Technical
Troubleshooting
Database Management
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Yvette White

759 Willow St., Humacao, PR 00792
[email protected]
802-545-5558

Professional Summary

 Highly motivated Customer Service Consultant with a track record of success in providing exceptional customer service in the Administrative and Clerical field. Proven ability to manage customer inquiries and ensure customer satisfaction. 

Employment history

Lead Customer Service Consultant, Apple Cupertino, California
January 2014 – Present
  • Monitor customer service metrics and trends
  • Develop and implement customer service strategies
  • Analyze customer feedback to identify areas of improvement
Associate Customer Service Consultant, UnitedHealth Group Minnetonka, Minnesota
August 2012 – January 2014
  • Analyze customer feedback to identify areas of improvement
  • Maintain a positive and professional attitude
  • Provide excellent customer service in a timely manner
Junior Customer Service Consultant, UnitedHealth Group Minnetonka, Minnesota
February 2012 – July 2012
  • Train and mentor customer service staff
  • Answer customer inquiries via telephone, email, and other methods
  • Develop customer service standards and procedures

Education

University of Texas, Austin, Texas
Master of Science in Accounting, December, 2011
University of Texas, Austin, Texas
Bachelor of Science in Business Administration, December, 2007

Skills

Supervisory
Coaching
Planning
Visualization
Reporting
Quality Assurance
Relationship Management
Financial Management
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customer service consultant Job Descriptions; Explained

If you're applying for an customer service consultant position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

1

customer service consultant

  • Answer phones to respond to orders, general customer inquiries, invoice questions, and customer complaints. 
  • Project a professional company image through phone interaction.
  • Understand the different needs, behaviours and culture of distributors for effective management
  • Provide timely information to customer
  • Answer phones and respond to customer requests. 
  • Sell product and place customer orders in computer system. 
  • Provide customers with product and service information. 
2

customer service consultant / sales

  • Up sell products and services. 
  • Identify, research, and resolve customer issues using the computer system. 
  • Follow-up on customer inquiries not immediately resolved. 
  • Research billing issues. 
3

customer service consultant

  • Provided excellent customer service experiences tailored to all sorts of different requests and needs (with over 90% NPS at the end of employment).
  • Provided special care for Chinese speaking only customers.  
  • Consistently reached or exceeded KPI targets (with over 100% year to date KPI figures at the end of employment). 
  • Performed and supervised the opening and end of day duties. 
  • Performed administration duties; stock management, answer queries via phone calls and emails.
  • Trained and provided guidance for multiple new staff.
  • Skilled in using multiple IT programs, including databases and point of sale systems for processing sales and customer account management. 
4

customer service consultant

  •  Answering calls from tenants under the Housing Department
  •  Attending to queries from Land and Housing and Local Office
  • Being well informed about Departmental and organisational policy to assist customers in a well-informed manner
  • Monitoring and pursuing any outstanding issues with relevant parties to ensure customers received a result or closure about the concern raised
  • Adhering to corporate policies, standards, procedures and compliance guidelines when interacting with customers
  • Raising maintenance work orders for tenants
  • Responding to incoming calls and emails in a timely manner
5

customer service consultant

  • Manage and implement customer service processes after merger of RBTT and RBC.
  • Facilitate training for CSRs not familiar with RBC Legacy core banking system.
  • Develop or update procedures, policies, or standards for seamless customer service delivery while using two different core banking platforms.
  • Research misapplied payments. 
1 2 3 … 7

customer service consultant Job Skills

For an customer service consultant position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

  • Computer Literacy
  • Technical
  • Data Analysis
  • Troubleshooting
  • Quality Assurance
  • Database Management
  • Project Management
  • Process Improvement
  • Business Acumen
  • Financial Management
  • Visualization
  • Reporting
  • Innovation
  • Training
  • Supervisory
  • Risk Management
  • Documentation
  • Relationship Management
  • Accounting
  • Presentation

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

  • Communication
  • Interpersonal
  • Leadership
  • Time Management
  • Problem Solving
  • Decision Making
  • Critical Thinking
  • Creativity
  • Adaptability
  • Teamwork
  • Organization
  • Planning
  • Public Speaking
  • Negotiation
  • Conflict Resolution
  • Research
  • Analytical
  • Attention to Detail
  • Self-Motivation
  • Stress Management
  • Collaboration
  • Coaching
  • Mentoring
  • Listening
  • Networking
  • Strategic Thinking
  • Negotiation
  • Emotional Intelligence
  • Adaptability
  • Flexibility
  • Reliability
  • Professionalism
  • Computer Literacy
  • Technical
  • Data Analysis
  • Project Management
  • Customer Service
  • Presentation
  • Written Communication
  • Social Media
  • Troubleshooting
  • Quality Assurance
  • Collaboration
  • Supervisory
  • Risk Management
  • Database Management
  • Training
  • Innovation
  • Documentation
  • Accounting
  • Financial Management
  • Visualization
  • Reporting
  • Business Acumen
  • Process Improvement
  • Documentation
  • Relationship Management.

How to Improve Your customer service consultant Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Harold Martin

657 Laurel Avenue, Juniata Terrace, PA 17044

Employment history

Lead Customer Service Consultant, UnitedHealth Group Minnetonka, Minnesota
November 2021 – Present
  • Provide excellant customer service in a timely maner
  • Monitor customer service metrics an trends
  • Answere customer inquiries via telephone, emaile, and other methords
Associate Customer Service Consultant, Microsoft Redmond, Washington
November 2020 – October 2021
  • Folow up with customers to ensure satisfaction
  • Train and menter customer service staff
  • Develop and implemet customer service strategys
Junior Customer Service Consultant, UnitedHealth Group Minnetonka, Minnesota
November 2019 – October 2020
  • Develep and implement customer service stragies
  • Train and mentoer customer service staff
  • Reslove customer compliants and inquirys in a profesional and efficent maner

Education

University of Florida, Gainesville, Florida
Bachelor of Arts in Medical Office Administration, September, 2019

Skills

Technical
Documentation
Reliability
Process Improvement
Documentation
Innovation
Accounting
Presentation

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights
  • Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
  • Make sure to use a professional email address as part of your contact information.
  • Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

How to Optimize Your customer service consultant Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Victor Wood

912 Woodland Court, Macdoel, CA 96058
[email protected]
900-955-6710

Employment history

Chief Customer Service Consultant, Walmart Bentonville, Arkansas
December 2020 – May 2022
  • Analyze customer feedback to identify areas of improvement
  • Manage customer service inquiries in a timely and accurate manner
  • Resolve customer complaints and inquiries in a professional and efficient manner
Customer Service Consultant, Apple Cupertino, California
July 2019 – November 2020
  • Maintain a positive and professional attitude
  • Manage customer service inquiries in a timely and accurate manner
  • Train and mentor customer service staff
Jr. Customer Service Consultant, Bank of America Charlotte, North Carolina
July 2018 – June 2019

Education

University of Florida, Gainesville, Florida
Bachelor of Arts in Business Administration, May, 2018

Skills

Troubleshooting
Emotional Intelligence
Customer Service
Computer Literacy
Process Improvement
Database Management
Training
Technical

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights
  • It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
  • Use the gap to talk about positive attributes or additional skills you've learned.
  • Be honest and straightforward about the gap and explain it using a professional summary.

customer service consultant Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service consultant position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.



Zoe
Adams

[email protected]
705-851-0336
523 Cypress Road, Lake Catherine, IL
60002

Lead Customer Service Consultant
General Electric
Boston, Massachusetts

To the Recruitment Team at General Electric


As a Customer Service Consultant with a proven track record of success in Administrative & Clerical, I am excited to apply for the Lead Customer Service Consultant position at General Electric. I believe that my skills and expertise would make a valuable contribution to your team.


As someone who has faced challenges in various areas of my life and has overcome them, I am confident in my ability to adapt and thrive in any environment. I have developed a reputation for being a collaborative team player and an effective problem solver, which has been instrumental in my career's success. With my experience and passion for Administrative & Clerical, I am excited to apply my skills to this role and contribute to your organization's growth and success.


I appreciate the time and consideration you have given my application. I am confident that if we work together we could achieve great things and so I look forward to the opportunity to join your team.


Sincerely,
Zoe Adams
705-851-0336
[email protected]

Zoe Adams






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