5 Amazing customer service attendant Resume Examples (Updated 2023) + Skills & Job Descriptions

customer service attendant

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customer service attendant: Resume Samples & Writing Guide

Employment history

Chief Customer Service Attendant, Red Lion Hotels Corporation Spokane, Washington

April 2023 – Present

Ensure compliance with all safety and security regulations
Upsell additional services and products
Assist with the preparation and delivery of food and beverages

Customer Service Attendant, InterContinental Hotels Group Atlanta, Georgia

October 2021 – March 2023

Take and process reservations
Monitor and restock supplies as needed
Greet and welcome guests

Jr. Customer Service Attendant, Choice Hotels International Rockville, Maryland

April 2021 – September 2021

Answer phone calls and respond to emails
Greet and welcome guests
Respond to guest inquiries and requests

Education

University of San Francisco, San Francisco, California

Bartending, February, 2021

Skills

Negotiation

Communication

Computer Literacy

Database Management

Inventory Management

POS Systems

Point of Sale

Sales

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Employment history

Chief Customer Service Attendant, Marriott International Bethesda, Maryland

March 2021 – Present

Upsell additional services and products
Maintain an up-to-date knowledge of hotel services and promotions
Process guest check-ins and check-outs

Customer Service Attendant, Choice Hotels International Rockville, Maryland

September 2019 – February 2021

Ensure that all guest requests and inquiries are handled promptly and courteously
Provide information about services and amenities
Maintain a clean and orderly work environment

Junior Customer Service Attendant, InterContinental Hotels Group Atlanta, Georgia

March 2019 – August 2019

Resolve guest complaints
Ensure that all guest requests and inquiries are handled promptly and courteously
Monitor and restock supplies as needed

Education

University of Central Florida, Orlando, Florida

Doctor of Philosophy in Food Service Management, January, 2019

University of Central Florida, Orlando, Florida

Bachelor of Science in Food Service Management, January, 2015

Skills

Risk Management

Presentation

Teamwork

Creativity

Cash Handling

Inventory Management

Point of Sale

Data Entry

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Professional Summary

A customer-oriented hospitality professional with excellent interpersonal and problem-solving skills. Committed to providing exceptional service and creating a pleasant experience for guests.

Employment history

Chief Customer Service Attendant, Accor Hotels Dallas, Texas

March 2010 – Present

Maintain an up-to-date knowledge of hotel services and promotions
Process guest check-ins and check-outs
Respond to guest inquiries and requests

Associate Customer Service Attendant, Choice Hotels International Rockville, Maryland

October 2008 – February 2010

Answer phone calls and respond to emails
Resolve guest complaints
Assist with the preparation and delivery of food and beverages

Junior Customer Service Attendant, Kimpton Hotels & Restaurants San Francisco, California

March 2008 – September 2008

Ensure that all guest requests and inquiries are handled promptly and courteously
Resolve guest complaints
Monitor and restock supplies as needed

Education

Texas Tech University, Lubbock, Texas

Hotel Management, January, 2008

Skills

Data Analysis

Quality Assurance

Communication

Professionalism

Interpersonal Skills

Sales

Teamwork

Customer Service

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Employment history

Lead Customer Service Attendant, Wyndham Hotels & Resorts Parsippany, New Jersey

July 2015 – Present

Ensure compliance with all safety and security regulations
Greet and welcome guests
Process guest check-ins and check-outs

Customer Service Attendant, Red Lion Hotels Corporation Spokane, Washington

July 2014 – June 2015

Provide information about services and amenities
Answer phone calls and respond to emails
Respond to guest inquiries and requests

Junior Customer Service Attendant, Accor Hotels Dallas, Texas

July 2013 – June 2014

Greet and welcome guests
Take and process reservations
Ensure compliance with all safety and security regulations

Education

Johnson & Wales University, Providence, Rhode Island

Doctor of Philosophy in Tourism and Travel Management, May, 2013

Johnson & Wales University, Providence, Rhode Island

Bachelor of Science in Food Service Management, May, 2009

Skills

Accounting

Documentation

Critical Thinking

Collaboration

Teamwork

Interpersonal Skills

Data Entry

POS Systems

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Employment history

Senior Customer Service Attendant, Marriott International Bethesda, Maryland

September 2016 – Present

Resolve guest complaints
Process payments and handle cash
Monitor and restock supplies as needed

Associate Customer Service Attendant, InterContinental Hotels Group Atlanta, Georgia

September 2015 – August 2016

Monitor and restock supplies as needed
Ensure compliance with all safety and security regulations
Ensure that all guest requests and inquiries are handled promptly and courteously

Entry Level Customer Service Attendant, Red Lion Hotels Corporation Spokane, Washington

March 2014 – August 2015

Take and process reservations
Resolve guest complaints
Maintain a clean and orderly work environment

Education

University of Nevada, Las Vegas, Nevada

Master of Arts in Hotel and Restaurant Management, January, 2014

University of Nevada, Las Vegas, Nevada

Bachelor of Science in Culinary Arts, January, 2010

Skills

Critical Thinking

Decision Making

Listening

Organization

Cash Register

Food Preparation

Telephone Etiquette

Cleaning.

Use This customer service attendant Resume Template

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customer service attendant Job Descriptions; Explained

If you're applying for an customer service attendant position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

customer service attendant

Receive payment by cash, check and credit cards.
Armaguard trained for weekly cash pick-ups.
Use of POS systems to authorize fuel pumps and receive payment.
Receive payment by cash, check, credit cards or vouchers.

customer service attendant

Limiting problems and liability related to customers’ excessive drinking by following Responsible Service of Alcohol laws.
Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws and cleaning glasses, utensils, and bar equipment.
General reception duties including answering, screening and forwarding calls, filing and mail outs and ensuring patrons are adhering to dress code regulations upon entering the club.
Cash desk operation dealing with large quantities of cash in a safe and particular manner, counting cash to customers and ensuring balancing of cash desks at the end of every shift.
Setting up and attending to the clubs TAB, correcting customer ticket errors and maintenance of self serve betting machines.
Attending to poker machines, correcting errors, general machine maintenance and customer queries.
Assisting the Chief Banking Officer in his daily duties which include reconciling tills and cash desks, cleaning, sorting and preparing cash for ATM’s, note breakers and cash redemption terminals, and assisting in balancing the clubs safe.

customer service attendant

Greet passengers, provide information, and answer questions concerning ticketing, timetables & transfers etc.
Make announcements to passengers, such as notifications of upcoming stops or schedule delays.
Receive instructions and use online, or available resources to provide details regarding routes, timetables, and connections.
Collect fares from passengers, and issue change and transfers.

customer service attendant

Maintaining and handling communications through telephone calls rapidly and with outstanding phone manners.
Handled operation and balancing of cash register.
Greeting customers and make sure the customers are being taken care of.
Ensuring a clean and attractive display of merchandise by checking codes, rotating products, and removing outdated products.
Checking that all shelves and displays are appropriately stocked and front-facing.
Maintaining back stock in good arrangement.
Keeping the workplace sanitized by sweeping floors and dusting shelves.

customer service attendant

Operate telephone switchboards and systems to advance and complete customer connections and questions
Operated a cash register for cash, check and credit card transactions with ease and accuracy.
Cleaned and organised the store, including the checkout desk and displays.
Alerted customers about upcoming or present sales, event and promotions.

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customer service attendant Job Skills

For an customer service attendant position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Entry
Cash Handling
POS Systems
Food Preparation
Customer Service
Inventory Management
Scheduling
Point of Sale
Cash Register
Teamwork
Hospitality
Interpersonal Skills
Food Safety
Sales
Time Management
Conflict Resolution
Telephone Etiquette
Problem Solving
Computer Literacy
Hygiene Standards
Cleaning.

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your customer service attendant Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Professional Summary

A customer service professional with extensive experience in the hospitality industry, providing exceptional service to guests and clients. Proven ability to foster positive relationships with customers and colleagues alike, ensuring a high standard of customer satisfaction.

Employment history

Chief Customer Service Attendant, Accor Hotels Dallas, Texas

September 2013 – Present

Respond to guest inquiries and requests
Provide information about services and amenities
Answer phone calls and respond to emails

Customer Service Attendant, Wyndham Hotels & Resorts Parsippany, New Jersey

March 2013 – August 2013

Ensure compliance with all safety and security regulations
Take and process reservations
Process guest check-ins and check-outs

Entry Level Customer Service Attendant, Accor Hotels Dallas, Texas

August 2012 – February 2013

Education

Texas Tech University, Lubbock, Texas

Doctor of Philosophy in Event Planning, July, 2012

Texas Tech University, Lubbock, Texas

Bachelor of Arts in Hotel and Restaurant Management, July, 2008

Skills

Decision Making

Quality Assurance

Problem Solving

Listening

Customer Service

Interpersonal Skills

Food Safety

Inventory Management

Include your Contact Information and Job Descriptions

Missing job descriptions lessens your chances of getting hired.

Key Insights

Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
Keep job descriptions short but don't just list your jobs.
Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.

How to Optimize Your customer service attendant Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Senior Customer Service Attendant, InterContinental Hotels Group Atlanta, Georgia

October 2012 – May 2022

Maintains a clean and orderly work environement
Takes and processes reservationss
Upsells additional services and productss

Customer Service Attendant, Red Lion Hotels Corporation Spokane, Washington

March 2012 – September 2012

Ensure that all guest requests, and inquirieS are handled promptly and courteousLy
Maintain an up-to-date knowledge of hotel services, and promotionS
Answer phone calls, and respond to emailS

Entry Level Customer Service Attendant, Red Lion Hotels Corporation Spokane, Washington

September 2011 – March 2012

Proces payments and handle cash
Take and proces reservations
Reslove guest complaints.

Education

San Diego State University, San Diego, California

Food and Beverage Management, July, 2011

Skills

Research

Presentation

Collaboration

Negotiation

Computer Literacy

Cash Handling

Interpersonal Skills

Hospitality

Correct Grammar and Address Gap Years in Your Resume

Don't leave unexplained gaps in your work history.

Key Insights

When explaining gaps in your employment section, start by being honest.
Elaborate on the gap and show that you never stopped learning.
Explain and elaborate any gap in your work history by highlighting new skills.

customer service attendant Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an customer service attendant position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Customer Service Attendant
Choice Hotels International
Rockville, Maryland

To the respected Choice Hotels International Hiring Team

I am a results-driven Customer Service Attendant with 2 years of experience in Hospitality. I am excited to submit my application for the Chief Customer Service Attendant role at Choice Hotels International, where I believe I can make a valuable contribution to your team.

Throughout my life, I have been passionate about Food & Beverage Management and have pursued opportunities to make a difference in this field. My experience in various areas, not just in Hospitality, has given me the opportunity to develop my skills in Negotiation and Communication, which I am excited to apply to the role at Choice Hotels International. I am eager to work with a team that shares my values and to help your organization achieve its well determined goals.

Thank you for considering my application for the Chief Customer Service Attendant position. I hope you will allow me to show you what I am capable of bringing to your organization and how we can work together to make an impact on the industry.

Kindest regards,
Nathan Miller
860-466-1142
[email protected]

Nathan Miller

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