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customer service advisor: Resume Samples & Writing Guide
Employment history
Senior Customer Service Advisor, A.T. Kearney San Francisco, California
January 2016 – Present
- Track customer interactions and provide regular reports
- Provide technical advice and support to clients
- Address customer complaints and resolve issues in a satisfactory manner
Associate Customer Service Advisor, Accenture Chicago, Illinois
June 2015 – December 2015
- Provide technical advice and support to clients
- Monitor customer satisfaction levels and identify areas for improvement
- Respond to customer inquiries in a timely and professional manner
Entry Level Customer Service Advisor, KPMG Dallas, Texas
January 2014 – May 2015
- Develop customer service policies and procedures
- Analyze customer feedback and recommend solutions to improve customer experience
- Address customer complaints and resolve issues in a satisfactory manner
Education
University of California, Berkeley, California
Certified Management Consultant, November, 2013
Skills
Flexibility
Customer Service
Training
Public Speaking
Cybersecurity
Computer Literacy
Mobile Development
Software Development
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Employment history
Lead Customer Service Advisor, Deloitte Washington, D.C.
November 2015 – Present
- Participate in customer service training and development initiatives
- Respond to customer inquiries in a timely and professional manner
- Upsell and cross-sell products and services
Associate Customer Service Advisor, McKinsey & Company New York, New York
May 2014 – October 2015
- Address customer complaints and resolve issues in a satisfactory manner
- Develop and implement customer service strategies
- Analyze customer feedback and recommend solutions to improve customer experience
Junior Customer Service Advisor, A.T. Kearney San Francisco, California
November 2013 – April 2014
- Stay up-to-date with product and service information
- Develop customer service policies and procedures
- Analyze customer feedback and recommend solutions to improve customer experience
Education
Stanford University, Stanford, California
Doctor of Science in Project Management, September, 2013
Stanford University, Stanford, California
Bachelor of Arts in Business Management, September, 2009
Skills
Visualization
Technical
Leadership
Emotional Intelligence
Computer Literacy
Software Development
Cloud Computing
IT Support
Employment history
Chief Customer Service Advisor, McKinsey & Company New York, New York
February 2019 – Present
- Develop customer service policies and procedures
- Develop and implement customer service strategies
- Monitor customer satisfaction levels and identify areas for improvement
Associate Customer Service Advisor, Deloitte Washington, D.C.
February 2018 – January 2019
- Participate in customer service training and development initiatives
- Collaborate with other departments to ensure customer needs are met
- Develop customer service policies and procedures
Junior Customer Service Advisor, PwC Los Angeles, California
August 2016 – January 2018
- Respond to customer inquiries in a timely and professional manner
- Develop customer service policies and procedures
- Participate in customer service training and development initiatives
Education
Cornell University, Ithaca, New York
Certified Business Process Analyst, July, 2016
Skills
Troubleshooting
Customer Service
Training
Reliability
Systems Analysis
IT Support
Troubleshooting
Database Administration
Professional Summary
A highly motivated customer service professional with extensive experience in the consulting field. Possesses a strong commitment to providing exceptional customer service and creating positive customer experiences.
Employment history
Chief Customer Service Advisor, KPMG Dallas, Texas
April 2011 – Present
- Address customer complaints and resolve issues in a satisfactory manner
- Provide technical advice and support to clients
- Track customer interactions and provide regular reports
Associate Customer Service Advisor, KPMG Dallas, Texas
November 2009 – March 2011
- Track customer interactions and provide regular reports
- Collaborate with other departments to ensure customer needs are met
- Address customer complaints and resolve issues in a satisfactory manner
Entry Level Customer Service Advisor, Ernst & Young Atlanta, Georgia
April 2009 – October 2009
- Identify and assess customer needs to achieve satisfaction
- Maintain accurate records of customer interactions
- Develop customer service policies and procedures
Education
University of California, Berkeley, California
Doctor of Business Administration, February, 2009
University of California, Berkeley, California
Bachelor of Science in Management Consulting, March, 2005
Skills
Leadership
Risk Management
Documentation
Research
Systems Analysis
Quality Assurance
Database Management
Database Administration
Employment history
Jr. Customer Service Advisor, A.T. Kearney San Francisco, California
September 2021 – June 2022
- Address customer complaints and resolve issues in a satisfactory manner
- Monitor customer satisfaction levels and identify areas for improvement
- Educate customers on products and services
Education
Northwestern University, Evanston, Illinois
Master of Science in Project Management, July, 2021
Northwestern University, Evanston, Illinois
Bachelor of Science in Business Administration, July, 2017
Skills
Innovation
Listening
Collaboration
Time Management
Mobile Development
Software Development
Software Testing.
Quality Assurance
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customer service advisor Job Descriptions; Explained
If you're applying for an customer service advisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.
When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.
1
customer service advisor
- Confered with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Determined charges for services requested, collect deposits or payments, or arrange for billing.
- Recommended improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
- Ordered tests that could determine the causes of product malfunctions.
2
customer service advisor
- Responded to customer queries and provided advice on the banks products and services, suitable to customers’ needs and aspiration
- Responsible for all customers banking transactional activity
- Explain products or services and prices and demonstrate use of products and services to customers
- Assisted in ATM cash balance
- Ensuring adherence to the risk controls of the bank to minimize the business exposure to risk
3
customer service advisor
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- .Assisting clients with their monthly phone bills and general customer services
- Providing support to store staff in resolving day to day customer queries.
- Retaining customers calling to cancel their contracts.
4
customer service advisor
- Meet with customers when they visit the location
- Present options and suggest services based on customers expressed needs
- Consistently exceed sales goals and performance standards
- Provide world class customer service
- Educate on the benefits of the Ultimate Wash Club (UWC)
- Properly invoice customers based on the services performed
- Accurately process service tickets and balance cash drawers at the completion of each shift
5
customer service advisor (casual)
- Successfully processed customers transactions including withdrawals, deposits and foreign currency.
- Held quality conversations with customers in order to identify products and services that would help them and referring to other specialists when required.
- Provided information to customers on banking and financial products within my scope.
- Resolved general customer queries and concerns and if follow up was required ensuring customers were kept updated
customer service advisor Job Skills
For an customer service advisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.
How to include technical skills in your resume:
Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.
Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."
- Computer Literacy
- Troubleshooting
- Quality Assurance
- Database Management
- Project Management
- Data Analysis
- Technical
- Networking
- Software Development
- Web Development
- Programming
- Cloud Computing
- Cybersecurity
- Systems Administration
- Mobile Development
- IT Support
- Systems Analysis
- Network Administration
- Database Administration
- Software Testing.
How to include soft skills in your resume:
Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.
Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.
- Communication
- Interpersonal
- Leadership
- Time Management
- Problem Solving
- Decision Making
- Critical Thinking
- Creativity
- Adaptability
- Teamwork
- Organization
- Planning
- Public Speaking
- Negotiation
- Conflict Resolution
- Research
- Analytical
- Attention to Detail
- Self-Motivation
- Stress Management
- Collaboration
- Coaching
- Mentoring
- Listening
- Networking
- Strategic Thinking
- Negotiation
- Emotional Intelligence
- Adaptability
- Flexibility
- Reliability
- Professionalism
- Computer Literacy
- Technical
- Data Analysis
- Project Management
- Customer Service
- Presentation
- Written Communication
- Social Media
- Troubleshooting
- Quality Assurance
- Collaboration
- Supervisory
- Risk Management
- Database Management
- Training
- Innovation
- Documentation
- Accounting
- Financial Management
- Visualization
- Reporting
- Business Acumen
- Process Improvement
- Documentation
- Relationship Management.
How to Improve Your customer service advisor Resume
Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.
Ursula Ingram
428 Laurelwood Drive, De Smet, ID 83824Employment history
Lead Customer Service Advisor, KPMG Dallas, Texas
April 2020 – Present
- Develop customer service policies and procedures
- Track customer interactions and provide regular reports
- Collaborate with other departments to ensure customer needs are met
Customer Service Advisor, McKinsey & Company New York, New York
April 2019 – March 2020
- Stay up-to-date with product and service information
- Address customer complaints and resolve issues in a satisfactory manner
- Track customer interactions and provide regular reports
Jr. Customer Service Advisor, McKinsey & Company New York, New York
October 2018 – March 2019
Education
Harvard University, Cambridge, Massachusetts
Doctor of Science in Management Consulting, August, 2018
Harvard University, Cambridge, Massachusetts
Bachelor of Arts in Project Management, August, 2014
Skills
Reliability
Business Acumen
Planning
Research
Software Testing.
Software Development
Project Management
Mobile Development
Include your Contact Information and Job Descriptions
Missing job descriptions lessens your chances of getting hired.
Key Insights- Employers want to know what you've accomplished, so make sure to include descriptions for all of your previous jobs.
- Keep job descriptions short but don't just list your jobs.
- Never copy-paste a job description to post on your resume. Get inspired and use tools to help you write customized descriptions.
How to Optimize Your customer service advisor Resume
Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.
Employment history
Chief Customer Service Advisor, Ernst & Young Atlanta, Georgia
August 2017 – May 2022
- Stay up-to-dAte with product and servise infomation.
- Respond too customer inquiriez in a timeley and profesional maner.
- Tracke customer interacions and provid reguler reportss.
Associate Customer Service Advisor, PwC Los Angeles, California
February 2017 – July 2017
- Analysing customer feedbacks and recomending solutionss to imporve customer experiences.
- Mointor custmer satifaction levels and identyfy areas for improvent.
- Paricipate in custmer servce trainig and develpment initiatves.
Jr. Customer Service Advisor, The Boston Consulting Group Boston, Massachusetts
August 2015 – January 2017
- Devellop custmer servce policys and procedurs.
- Respond too customer inquirys in a timeley and profesional manner.
- Maintane inaccuarate records of customer interactionss.
Education
University of Michigan, Ann Arbor, Michigan
Master of Arts in Business Management, July, 2015
University of Michigan, Ann Arbor, Michigan
Bachelor of Arts in Business Management, July, 2011
Skills
Analytical
Presentation
Reliability
Negotiation
Software Development
Database Administration
Web Development
Data Analysis
Correct Grammar and Address Gap Years in Your Resume
Don't leave unexplained gaps in your work history.
Key Insights- When explaining gaps in your employment section, start by being honest.
- Elaborate on the gap and show that you never stopped learning.
- Explain and elaborate any gap in your work history by highlighting new skills.
customer service advisor Cover Letter Example
A cover letter can be a valuable addition to your job application when applying for an customer service advisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.
Senior Customer Service Advisor
Ernst & Young
Atlanta, Georgia
Ernst & Young
Atlanta, Georgia
To the respected Ernst & Young Recruitment Team
As a Customer Service Advisor with a proven track record of success in Consulting, I am excited to apply for the Senior Customer Service Advisor position at Ernst & Young. I believe that my skills and expertise would make a valuable contribution to your team.
My diverse life experiences have taught me the importance of adaptability, creativity, and resilience. Whether it was on the job, or simply on my day to day, I have learned to navigate challenges and find innovative solutions. I am confident that I possess the skills and expertise necessary to excel in the position at Ernst & Young and I am excited about the opportunity to grow with a team that values these qualities and contribute to your organization's growth and success.
I appreciate the opportunity to apply for the Senior Customer Service Advisor position. I am committed to making a positive impact on the world, so I am thrilled about the opportunity to join your team and work towards achieving our shared goals for the betterment of everyone.
Kind regards,
Nate Thompson
654-509-1817
[email protected]
Nate Thompson
Showcase your most significant accomplishments and qualifications with this cover letter.
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Build your Resume in 15 minutes
Give yourself the best chance of standing out from the competition!
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.
Create an awesome resume that meets the expectations of potential employers with our selection of professional, field-tested resume templates.