5 Amazing collections supervisor Resume Examples (Updated 2023) + Skills & Job Descriptions

As a collections supervisor, you have probably earned years of experience in the credit and collections departments of several companies. You may have also earned degrees and certification to improve your chances of upward mobility. Even if it feels like you might remain in your current job for the next few years, you never know when that perfect opportunity may come by. Consequently, it is best to maintain an updated collections supervisor resume. As a collections supervisor, you primarily work with numbers but may have also served on the hiring team. Chances are that you have your fair share of experience with handling resumes, but may have less experience writing one yourself. When it comes to building your own, looking over polished collections supervisor resume examples can help you create that final product that wows the right employer. We provide collections resume examples that illustrate how best to express your education, experience, and skills on paper. This can give you the boost you need to beat automated recruitment systems, ace the interview, and get the job.

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collections supervisor: Resume Samples & Writing Guide

Employment history

Chief Collections Supervisor, Goldman Sachs New York, New York

July 2017 – Present

Resolve customer complaints
Analyze customer accounts to identify collection issues
Prepare and present reports to management

Collections Supervisor, U.S. Bancorp Minneapolis, Minnesota

January 2017 – June 2017

Monitor and review staff performance
Participate in budgeting and forecasting activities
Ensure compliance with federal, state, and local regulations

Entry Level Collections Supervisor, Goldman Sachs New York, New York

July 2015 – December 2016

Train and mentor collection staff
Maintain accurate records of collection activity
Provide customer service regarding collection issues

Education

Haas School of Business, UC Berkeley, California

Bachelor of Science in Accounting, June, 2015

Skills

Documentation

Collaboration

Attention to Detail

Written Communication

Database Management

Customer Service

Risk Management

Financial Modeling

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Employment history

Lead Collections Supervisor, Citigroup New York, New York

August 2014 – Present

Provide customer service regarding collection issues
Liaise with external parties such as attorneys and credit bureaus
Participate in budgeting and forecasting activities

Collections Supervisor, Wells Fargo San Francisco, California

January 2014 – July 2014

Maintain accurate records of collection activity
Participate in budgeting and forecasting activities
Train and mentor collection staff

Jr. Collections Supervisor, Morgan Stanley New York, New York

July 2013 – December 2013

Manage collection accounts
Prepare and present reports to management
Develop and implement strategies to reduce delinquency rate

Education

Kellogg School of Management, Evanston, Illinois

Master of Science in Accounting, May, 2013

Kellogg School of Management, Evanston, Illinois

Bachelor of Arts in Finance, May, 2009

Skills

Documentation

Organization

Training

Risk Management

Financial Management

Auditing

Regulatory Compliance

Negotiation

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Employment history

Chief Collections Supervisor, U.S. Bancorp Minneapolis, Minnesota

August 2020 – Present

Monitor and review delinquent accounts
Develop and implement strategies to reduce delinquency rate
Resolve customer complaints

Associate Collections Supervisor, JP Morgan Chase New York, New York

February 2019 – July 2020

Monitor and review delinquent accounts
Liaise with external parties such as attorneys and credit bureaus
Analyze customer accounts to identify collection issues

Jr. Collections Supervisor, Citigroup New York, New York

August 2018 – January 2019

Negotiate payment arrangements with customers
Analyze customer accounts to identify collection issues
Develop and implement strategies to reduce delinquency rate

Education

Columbia University, New York City, New York

Master of Science in Economics, June, 2018

Columbia University, New York City, New York

Bachelor of Arts in Accounting, June, 2014

Skills

Presentation

Supervisory

Organization

Critical Thinking

Technical Writing

Accounting

Financial Modeling

Project Management

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Professional Summary

Highly organized and results-driven Collections Supervisor with extensive experience in the financial services industry. Proven ability to consistently meet and exceed collection goals while providing exceptional customer service.

Employment history

Lead Collections Supervisor, Citigroup New York, New York

May 2010 – Present

Liaise with external parties such as attorneys and credit bureaus
Provide customer service regarding collection issues
Develop and implement policies and procedures related to collections

Associate Collections Supervisor, Wells Fargo San Francisco, California

May 2009 – April 2010

Participate in budgeting and forecasting activities
Prepare and present reports to management
Ensure compliance with federal, state, and local regulations

Jr. Collections Supervisor, Morgan Stanley New York, New York

May 2008 – April 2009

Prepare and present reports to management
Provide customer service regarding collection issues
Train and mentor collection staff

Education

Yale School of Management, New Haven, Connecticut

Doctor of Business Administration, March, 2008

Yale School of Management, New Haven, Connecticut

Bachelor of Arts in Business Law, March, 2004

Skills

Planning

Reporting

Troubleshooting

Time Management

Customer Service

Supervisory Experience

Financial Modeling

Financial Reporting

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Professional Summary

Highly organized and experienced Collections Supervisor with a proven track record of success in the Financial Services field. Adept at managing a team of collectors and developing strategies to reduce delinquency and increase collections.

Employment history

Senior Collections Supervisor, Goldman Sachs New York, New York

January 2010 – Present

Ensure compliance with federal, state, and local regulations
Analyze customer accounts to identify collection issues
Prepare and present reports to management

Collections Supervisor, Wells Fargo San Francisco, California

January 2009 – December 2009

Maintain accurate records of collection activity
Liaise with external parties such as attorneys and credit bureaus
Monitor and review delinquent accounts

Junior Collections Supervisor, State Street Corporation Boston, Massachusetts

August 2007 – December 2008

Manage collection accounts
Resolve customer complaints
Negotiate payment arrangements with customers

Education

Stanford University, Stanford, California

Master of Science in Accounting, June, 2007

Stanford University, Stanford, California

Bachelor of Arts in Economics, June, 2003

Skills

Planning

Customer Service

Written Communication

Research

Auditing

Data Analysis

Regulatory Compliance

Risk Management

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collections supervisor Job Descriptions; Explained

If you're applying for an collections supervisor position, it's important to tailor your resume to the specific job requirements in order to differentiate yourself from other candidates. Including accurate and relevant information that directly aligns with the job description can greatly increase your chances of securing an interview with potential employers.

When crafting your resume, be sure to use action verbs and a clear, concise format to highlight your relevant skills and experience. Remember, the job description is your first opportunity to make an impression on recruiters, so pay close attention to the details and make sure you're presenting yourself in the best possible light.

collections supervisor

Receive payment by check or automatic debits.
Confer with customers by telephone provide information about products or services, cancel accounts, or obtain details of complaints.

collections supervisor Job Skills

For an collections supervisor position, your job skills are a key factor in demonstrating your value to the company and showing recruiters that you're the ight fit for the role. It's important to be specific when highlighting your skills and ensure that they are directly aligned with the job requirements, as this can greatly improve your chances of being hired. By showcasing your relevant skills and experience, you can make a compelling case for why you're the best candidate for the job.

How to include technical skills in your resume:

Technical skills are a set of specialized abilities and knowledge required to perform a particular job effectively. Some examples of technical skills are data analysis, project management, software proficiency, and programming languages, to name a few.

Add the technical skills that will get hired in your career field with our simple-to-use resume builder. Select your desired resume template, once you reach the skills section of the builder, manually write in the skill or simply click on "Add more skills". This will automatically generate the best skills for your career field, choose your skill level, and hit "Save & Next."

Data Analysis
Quality Assurance
Troubleshooting
Database Management
Risk Management
Financial Management
Project Management
Technical Writing
Business Analysis
Business Process Improvement
Credit Analysis
Regulatory Compliance
Auditing
Accounting
Financial Reporting
Financial Modeling
Negotiation
Supervisory Experience
Customer Service
Computer Programming

How to include soft skills in your resume:

Soft skills are non-technical skills that relate to how you work and that can be used in any job. Including soft skills such as time management, creative thinking, teamwork, and conflict resolution demonstrate your problem-solving abilities and show that you navigate challenges and changes in the workplace efficiently.

Add competitive soft skills to make your resume stand-out to recruiters! Simply select your preferred resume template in the skills section, enter the skills manually or use the "Add more skills" option. Our resume builder will generate the most relevant soft skills for your career path. Choose your proficiency level for each skill, and then click "Save & Next" to proceed to the next section.

Communication
Interpersonal
Leadership
Time Management
Problem Solving
Decision Making
Critical Thinking
Creativity
Adaptability
Teamwork
Organization
Planning
Public Speaking
Negotiation
Conflict Resolution
Research
Analytical
Attention to Detail
Self-Motivation
Stress Management
Collaboration
Coaching
Mentoring
Listening
Networking
Strategic Thinking
Negotiation
Emotional Intelligence
Adaptability
Flexibility
Reliability
Professionalism
Computer Literacy
Technical
Data Analysis
Project Management
Customer Service
Presentation
Written Communication
Social Media
Troubleshooting
Quality Assurance
Collaboration
Supervisory
Risk Management
Database Management
Training
Innovation
Documentation
Accounting
Financial Management
Visualization
Reporting
Business Acumen
Process Improvement
Documentation
Relationship Management.

How to Improve Your collections supervisor Resume

Navigating resume pitfalls can mean the difference between landing an interview or not. Missing job descriptions or unexplained work history gaps can cause recruiters to hesitate. Let's not even talk about the impact of bad grammar, and forgetting your contact info could leave your potential employer hanging. Aim to be comprehensive, concise, and accurate.

Employment history

Chief Collections Supervisor, Bank of America Charlotte, North Carolina

September 2015 – May 2022

Analyze customer accounts to identify collection issues
Develop and implement strategies to reduce delinquency rate
Monitor and review staff performance

Collections Supervisor, JP Morgan Chase New York, New York

March 2015 – August 2015

Maintain accurate records of collection activity
Participate in budgeting and forecasting activities
Liaise with external parties such as attorneys and credit bureaus

Junior Collections Supervisor, PNC Financial Services Group Pittsburgh, Pennsylvania

March 2014 – February 2015

Education

Stanford University, Stanford, California

Doctor of Philosophy in Accounting, January, 2014

Stanford University, Stanford, California

Bachelor of Arts in Business Management, January, 2010

Skills

Self-Motivation

Research

Reliability

Attention to Detail

Troubleshooting

Credit Analysis

Regulatory Compliance

Computer Programming

Unexplained Year Gaps and Missing Job Experiences are a No-no

Gaps in your resume can prevent recruiters from hiring you if you don't explain them.

Key Insights

It's okay to have gaps in your work experience but always offer a valid explanation instead of just hiding it.
Use the gap to talk about positive attributes or additional skills you've learned.
Be honest and straightforward about the gap and explain it using a professional summary.

How to Optimize Your collections supervisor Resume

Keep an eye out for these resume traps. Neglecting to detail your job roles or explain gaps in your career can lead to unnecessary doubts. Grammar blunders can reflect negatively on you, and without contact information, how can employers reach you? Be meticulous and complete.

Employment history

Chief Collections Supervisor, Citigroup New York, New York

February 2018 – Present

parcipate in bugeting and forcasting activities
Ensure comliance with federal, state, and local regulations.
Develp annd impplement poilicies annd procedduress relatted too colleccttionss.

Collections Supervisor, Morgan Stanley New York, New York

August 2017 – January 2018

Anaylze custmer acounts too identifie collecton issuse.
Develp and impement strategys too reduce deliquency rate.
Tran and menter collecton staffs.

Jr. Collections Supervisor, PNC Financial Services Group Pittsburgh, Pennsylvania

August 2016 – July 2017

Negotiatee payment arrangments wit customers.
Moneitor and reviw deilinquent aaccounts.
Prepear and presente reportes too managment.

Education

Darden School of Business, Charlottesville, Virginia

Doctor of Philosophy in Economics, June, 2016

Darden School of Business, Charlottesville, Virginia

Bachelor of Arts in Finance, June, 2012

Skills

Interpersonal

Technical

Planning

Leadership

Accounting

Negotiation

Business Process Improvement

Business Analysis

Avoid Spelling Mistakes and Include your Contact Information

Missing contact information prevents recruiters from understanding you're the best fit for the position.

Key Insights

Make sure you're not missing contact information on your resume. That should include your full name, telephone number and email address.
Make sure to use a professional email address as part of your contact information.
Highlight your contact information and double check that everything is accurate to help recruiters get in touch with you.

collections supervisor Cover Letter Example

A cover letter can be a valuable addition to your job application when applying for an collections supervisor position. Cover letters provide a concise summary of your qualifications, skills, and experience, also it also gives you an opportunity to explain why you're the best fit for the job. Crafting a cover letter that showcases your relevant experience and enthusiasm for the Accounts Payable role can significantly improve your chances of securing an interview.

Chief Collections Supervisor
U.S. Bancorp
Minneapolis, Minnesota

U.S. Bancorp Hiring Team

I am a highly motivated Collections Supervisor with 8 years of experience in Financial Services. I am excited to submit my application for the Chief Collections Supervisor position at U.S. Bancorp, where I believe my skills and expertise would be an excellent fit.

As someone who has always been curious and eager to learn, I have pursued my education and gained experience in areas like Financial Planning to develop my skills in my work. This experience has given me the opportunity to lead major projects and provide my input in diverse areas, which have helped me gain a deeper understanding of the industry. I am excited to bring my passion and expertise to the role at this company and work towards achieving your organization's goals.

I appreciate the opportunity to apply for the Chief Collections Supervisor position. I am confident that I can make a valuable contribution to your organization and that together there is no challenge that we cannot overcome. I will be waiting, hopeful for what the future will bring.

Your time is appreciated,
Ernest Hall
805-152-1547
[email protected]

Ernest Hall

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