Working in the Cardiovascular Intensive Care Unit, as well as in the Nephrology, and Palliative Care departments I maintained the accuracy and security of confidential patient records, assisted the Charge Nurse with patient inquiries, bed allocations, and alerting the attending Physician(s), when necessary.  In 2008, I joined the Breast Cancer Centre where I continued to maintain confidential patient records as well as booking check-ups and arranging MRI appointments.

I provided fault management for residential and corporate customers including remote programming assistance to the Technicians installing the companies Network Access Devices.

Working as part of a team providing a managed service for large corporate customers, I was allocating telephone extensions, producing monthly reports of provision requests, faults, and followed up with relevant departments for completion dates.

Greeting, registering and assigning rooms to the guests of the hotels I also resolved minor guest complaints, made and confirmed reservations, and handled departmental accounting of money, receipts, guest accounts and other forms of credit.

Research Assistant for “Family Centered Approach to Dementia Caregiving Among Arab America. Responsibilities included: 

Participated in the design and pretest of the EMU Campus Climate Survey 2018 conducting by the Title IX Research Committee in the Winter 2018. 

 

§  Providing investment solutions out of the basket of Debt, Equity & Alternative Investment products depending on the investor risk profile and investment parameters for corporate and Institutional Clients across Mumbai.

§  Acquiring new institutional clients and getting them on board with respect to mutual fund investments.

§  Generating and increasing the business of the company while developing the corporate network for Mumbai region.

§  Leading, prospecting, managing and selling to influence decision makers at senior levels of prospective business organizations in the assigned region, Mumbai.

§  Strategizing and conducting market and industry analysis to determine industry trends; mapping the opportunity for primary selling, relationship managing and cross selling a range of investment products.

§  Liaise with internal teams to ensure high quality service standards are maintained all the time and the client has the best investment experience

§  Advising treasuries of Corporates, Banks, Insurance companies, SME’s and Startups for investments in mutual funds.

§  Assist the VP of the finance department. 

§  Go through the ledger accounts of the company.

 

 • Serve as the lead point of contact for specific customer account management matters.
• Build and maintain strong, long-lasting client relationships.
• Forecasts and tracks client account metrics.
• Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external parties.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Prepare reports on account status.
• Manage projects within client relationships, working to carry out client goals while meeting company goals.
• Collaborate with sales team and with Project teams efficiently in order. 

 – Acting as the first level of escalations for all the matters related to the clients
– Build and maintain strong, long-lasting relationships with clients.
– Help educate clients to understand our services and processes.
– Be actively involved in and ensure updates are timely communicated to the team.
– Manage and strengthen clients’ relationship.
– Responsible for daily, weekly, monthly reporting to clients as per their requirement.
– Develop a trusted advisory role with key accounts.
– Forecast and track key account metrics.
– Build a strong relationship with Account Managers to perform as a team.
– Take ownership of special projects, and ensure their completion.
– Flag recurring issues to concerned departments.
– Full understanding of the company’s systems, applications, services, and processes.
– Suggest improvements and solutions in the best interest of the company.
– Manage team performance and responsible for the overall development of the team.
– Resolve all the issues within the team through regular feedback, one-to-one sessions team meetings/calibrations to develop their performance as well.
– Responsible for managing the members metrics within the team such as absenteeism, schedule adherence etc.
– Achieve high standards of communication through corporate etiquette, business email writing, etc.
– Follow up on the teams new and unresolved tickets to maintain the agreed SLAs.
– Provide full support to other members within the same team or other departments.
– Participate in performing Support Coordinator tasks, if required.
– Export daily report for team performance
– Flexibility to entertain more manual tasks if business need arises.
– Monitor the KPIs for the team. 

 – Handling customers’ inquiries through phone calls, emails online chats.
– Guide the customers about product descriptions and specifications.
– Follow up with customers on returned items, out of stock, cancellations and other issues to be resolved.
– Responsible for handling orders confirmation ensuring 24 hours response.
– Ensure that all the customers receive the outstanding customer service by providing a friendly environment, maintaining solid product knowledge and all other aspects of customer service.
– Communicates with other departments and management to resolve problems and expedite deliveries.
– Resolving the complaints and answers questions of users regarding services and procedures.
– Handling back office tasks related to the customer service department.
– Conducting NPS customers’ surveys.
– Handling the comments on social media platforms
– Handling the customers’ feedback collected through Social Media channels Facebook, Twitter, Instagram and YouTube to provide the best customer experience and stress on the customer satisfaction.
– Constant reports on the social media public image and keeps the reporting line active with current issues for customers.
– Planning and setting targets for the online marketing campaigns through analyzing the social media status of the company and our users’ feedback always. 

 – Dealing with the customers to exchange their vacations.
– Providing the customers with the new offers.
– Update customers’ accounts details.
– Proceeding with the membership renewals or activation.
– Book and confirm the available vacations.
– View, hold and book exchange, bonus and rental weeks.
– Place requests for worldwide vacation destinations.
– Providing Vacation Exchange, Timeshare Exchange, Points and Club Exchange, and Sales Marketing Vacation Ownership Developer Programs
– Receive instant email confirmations for exchange, bonus and rental week bookings.
– View and confirm weeks on hold against customers’; accounts. 

 – Respond promptly to customer inquiries, technical issues, complaints via chat,
email, phone or social media
– Obtain and evaluate all relevant information to handle product and service
inquiries
– Use various media to reach out to customers and verify account information.
– Keep records of customer interactions and transactions
– Assist with Product Repairs if technical issues cannot be resolved remotely
– Advise on company information
– Maintain customer databases
– Communicate and coordinate with internal departments
– Follow up on customer interactions
– Provide feedback on the efficiency of the customer service process
– Suggest solutions when a product malfunctions
– Inform customer of deals and promotions (when relevant)
– Utilize computer technology to handle high call volumes
– Close out or open call records
– Handle changes in policies or renewals
– Answer pre-sales queries about products and technology
– Log necessary information so the second line can quickly review and handle
escalations
– Continually learn and take on new information on products and policies and
procedures
– Be a Brand Advocate for the client by demonstrating excellent customer service,
looking for opportunities to own issues, identify sales leads and retain customers
– Escalation handling and prevention
– Achieve targets based on call handling quality and defined KPIs
– Capture voice of customer feedback
– Provide suggestions on how to improve first contact resolution 

 – Receiving calls from customers
– Build a good Rapport with Clients over the phone.
– Handling their problems, technical or bill issues
– Obtain and evaluate all relevant information to handle customer and service inquiries.
– Following up cases with customers
– Respond promptly to customer inquiries.
– Manage customers’ accounts.
– Follow up on customer interaction.
– Provide information about products and services of the company. 

 * Cisco Account
– Supporting and providing superior service for Cisco customers, employees and Cisco partners via phones, e-mails and faxes for USA other countries
– Providing client support and technical issues resolution via E-Mail and phone.
– Contacting various levels of Cisco employees to work on Cisco partners inquiries.
– Following-up on customer inquiries which were not immediately resolved.
– Applying the proper telephone etiquette to satisfy various customer situations.
– Configuration of clients equipment to connect to the Internet via modem/DSL Router.
– Handling the order management and modification requests for Cisco partners orders in EMEA and US entities including dealing with different parties and teams in Cisco systems around the world to handle the customers’ requests.
– Changing, adjusting the configuration, shipping preferences, order information of the customers’ products orders with the global orders modifications team.
– Validating, adjusting orders discounts, promotions, credits and trade In credits for Cisco partners’ orders.
– Observing, tracking the orders shipments and solving the shipping issues by coordinating between manufacturing and logistics teams and Cisco partners.
– Contacting Cisco customers and internal departments (sales account managers, customer service relationship managers, manufacturing engineers, financial team managers) through outbound, inbound calls and emails to fulfill customers
requests, to resolve the daily tasks and orders issues.
– Identifying, and resolving Cisco customer issues using Oracle 11I and Cisco tools.
– Entering, editing, expediting and monitoring Cisco orders through Oracle 11I.
– Queue Master, assigning cases.
– Senior Feedback analyst as investigating and analyzing feedback received
regarding agents performance in handling cases to insure Quality. 

Handled food for patients along with cleaning after patients.

Develop and adapt work schedule as per prevailing work pressure and occupancy.

Involve in ordering and receiving ingredients required in kitchen.

Implement departmental line-ups regularly as routine.

Supervision other cooks and helpers directly including to schedule and ensure adequate coverage of cooks for meal preparation.

Develop and supervise preparation of specialized menus’ for customer events.

I

• Oversee daily operations.
• Design strategy for business growth.
• Engage in customer activities.
•Report to and engage with corporate officers.
• Pursue targeted goals and objectives.
• Direct employees and delegate employee tasks.