• Troubleshooting Issues with Full Desktops and Linked Clone VDIs. Involved in Desktop Pool & App Pool Creation, Managing Terminal servers & Connection servers.
• Researched for Areas of Improvement in the environment, Adhered to Change Process & implemented to enhance the infrastructure.
• Standardized Job tasks and trained Junior Team Members on Best Practices and Standards
• Delivered Sessions to Multiple Teams on topics like DNS and DHCP.
• Working hand in hand with the Onsite Team to ensure Smooth Delivery.

• Windows server certifications
• Creating and administering Microsoft Windows Server systems
• Creating and administering Microsoft Windows AD/DNS
• Creating and administering Microsoft Exchange server environments
• Creating and administering Vmware and Xenserver virtual environments
• Citrix certification 
• Administering Xenapp/Xendesktop farm for customers

• Involved in Administrative and Management tasks to maintain System Operations on Physical & Virtual Windows Servers.
• Ensured high availability of infrastructure through enterprise-wide planning, testing, implementation and support
• Performed Monthly Patching of Windows Servers (2008, 2012 & 2016 OS) manually via WSUS and BatchPatch.
• Part of the Windows Vulnerability Management Team. Involved in Vulnerability Classification, Categorization, Planning, Research and Implementation to get rid of the Vulnerabilities and meet Standard PCI Compliance.
• Involved in Access Control & Administration. Managed user account, security groups and service accounts creation, enabling accounts, modifying privileges and all other user account related requests.
• Daily NetBackup & Veeam Health Checks & Weekly Restore Tests. Involved in restoration activities for missing files/folders with NetBackup & Veeam.
• Group Policy, DNS, DHCP & Active Directory Administration. Experienced with VMware vSphere and VMware Horizon.

•  Windows image build for Win 7 & Win 10 using PowerShell and Visual Basic.
• Developing image build using Provisioning package using PowerShell and Visual basic.
•  Designing and Implementation of Exchange environment.
•  Supporting Exchange and Enterprise vault infrastructure.
• Troubleshooting Interal and External mail routing issues.
•  Preparing technical documents on known issues and sharing to the team to achieve the resolution in short time.
•  Performing Root cause analysis for unknown issues and finding the possible solution or workaround to run the business smoothly