2174ddba-23ea-4035-9f09-d13e4b99c1bd

Andrew Smith


Phone:

(000) 000-0000

Email:

[email protected]

Address:

287 Custer Street, Hopewell, PA 00000

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Nov. 2017 – Present
Luettgenberg, Massachusetts
Wellness Consultant, Kuhn LLC

  • Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
  • Communicated all client reservations to appropriate staff.
  • Called clients to confirm upcoming appointments.
  • Followed the pre-assigned opening and closing procedures for each spa station.
  • Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
  • Restocked linen and laundry in all areas of the spa.
  • Processed guest credit card information for salon services.
  • Followed through with client requests in a timely manner.
  • Handled guest complaints calmly and professionally.
  • Directed telephone calls to appropriate departmental personnel.
  • Maintained the front desk workstation by keeping it clean and free of personal items.
  • Provided clients with detailed instructions on how to fill out intake forms.
  • Prepared first time guests over the phone for their selected services.
  • Managed salon autonomously during manager’s vacation and while hiring new management staff.
  • Cleaned spa according to safety and sanitary regulations.
  • Managed all front desk tasks, including the maintenance of client records and lab data.
  • Answered a high-volume, multi-line telephone promptly and courteously.
  • Inventoried, ordered and stocked salon product line.
  • Carefully maintained financial filing system.

May. 2015 – Aug. 2015
East Shonna, Michigan
Front Desk Clerk, Borer-Reichel

  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Compute figures such as balances, totals, or commissions.

Education

Business & MGMT: business

  • North Ohio Institute – Port Santos, Ohio

Aug. 2014
Aesthetician: Skin care and Spa mgmt

  • The Kulas Institute – Lake Ethelshire, Wyoming

Dec. 2011
High School Diploma

  • The Carter – Jimmiemouth, Nebraska

Skills

Bilingual
Expert

Microsoft Word
Experienced

Customer Service
Expert

wellness consultant/sales rep

  • Schedule “Wellness Talks” for new clients.
  • New member sign ups/cancelations
  • Open/Close register
  • Make smoothies.
  • Clean amenities (Sales floor, saunas, etc..)
  • Follow opening/closing store procedures.

wellness consultant

  • Update and maintain client information records.
  • Promote health clubs through membership sales.
  • Prepared first time guests over the phone for their selected services.
  • Led comprehensive spa tours for new members.