• Document, validate, and resolve warrant claims, and communicate with customers.
• Answer phones and resolve customer concerns.
• Process warranty enrollments, educate customers about usage, and answer questions.
• Create reports on customer interactions, warranty claims, and related statistics.
• Analyze root causes of warranty claims and identify methods to reduce claims.

• Check in and inspect all new inventory units, averaging 450 annually. 
• Coordinate with manufacturing companies throughout the warranty claim process.Submit claims for approval and provide required information including photos. 
• Order all parts for warranty jobs and return damaged parts to manufacturers.  
• Process completed claims and submit for payment.  

• Managed the Warranty Department for 7 individual outdoor brands under the Brandbase umbrella. 
• Analyzed return data to formulate trends and worked with product developers and manufacturers to improve on low performing product. 
• Worked with customers of all sizes to repair or replace product, issue refunds, etc. 
• Managed Trade-shows across the U.S. including transport and setup of booths and product.