31432016-57bd-47d3-8a3f-8aede60cf80a

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Current student attending university for a bachelor of arts in English. Equipped with many years of working with people, as far as customer service goes. Musician with a passion for English and contributing to people’s lives as much as possible. Fast learner and has been awarded many academic and performing arts awards in high school. Willing to fill any position, but would love being hands-on with people. 

Employment history

Venue Manager, Abshire-Abbott. Lake Angieton, Arkansas
Jun. 2018 – Present
A volunteer position, in which a small venue on campus is booked for music shows and small concerts. Knowledge of how to work with people is crucial. Having skills as a musician is also helpful. Requires coordinating with many different parties and maintaining good organization throughout. A job that enables other people to perform at their best.

Hostess/Cashier/Customer Service, Bashirian LLC. Annaleeton, Minnesota
Jan. 2016 – Jun. 2017
A job that demanded a good work ethic. Being socially adept and kind to customers was important. Quick thinking on the spot, especially as a host, when interacting with customers and trying to juggle many tasks at the same time. A very physical and mental job. (Learning to deal with conflict with co-workers and managers was essential.)

House cleaning, Rice-Schulist. South Genaland, Michigan
Jan. 2017 – Jun. 2017
Required diligence and focus in cleaning as efficiently and thoroughly as possible. Physically and emotionally taxing at times, on account on the quality of the work. 

Education

Eastern Gorczany, Conroychester, Florida
Bachelor of Arts, English/Songwriting, Present

Skills

Verbal Communication

Discipline

Humor

Decision Making

Listening

Cultural Intelligence

Critical Observation

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Andrew Smith

Professional Summary

Enthusiastic and ambitious customer service specialist with wide-spread transferable skills in management, sales, and operations.  Exceptional ability to connect with people and understand their wants, needs, and desires and delivering legendary service on every interaction.
Proactive, friendly customer service specialist dedicated to meeting and exceeding expectations at every interaction.  Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention.  Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.

Employment history

Venue Manager, Mitchell, King and Leannon. New Antwanborough, Missouri
Jun. 2019 – Present
  • Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
  • Explain products or services and prices, and answer questions from customers.
  • Obtain customer information such as name, address, and payment method, and enter orders into computers.
  • Answer telephone calls from potential customers who have been solicited through advertisements.
  • Maintain records of contacts, accounts, and orders.
  • Schedule appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.

Travel Manager, Cassin, Bogan and Price. New Corrina, North Dakota
Nov. 2018 – Dec. 2018
  • Plan tour itineraries, applying knowledge of travel routes and destination sites.
  • Resolve any problems with itineraries, service, or accommodations.
  • Sell travel packages.
  • Arrange for tour or expedition details such as accommodations, transportation, equipment, and the availability of medical personnel.
  • Evaluate services received on the tour, and report findings to tour organizers.
  • Give advice on sightseeing and shopping.
  • Provide tourists with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.

Event Manager, Stracke Inc. New Bertram, Oklahoma
Dec. 2017 – Jun. 2018
  • Manage project execution to ensure adherence to budget, schedule, and scope.
  • Develop or update project plans for information technology projects including information such as project objectives, technologies, systems, information specifications, schedules, funding, and staffing.
  • Monitor or track project milestones and deliverables.
  • Prepare project status reports by collecting, analyzing, and summarizing information and trends.
  • Schedule and facilitate meetings related to information technology projects.

Line Trainer, Quitzon, Upton and Bogan. West Marielle, Michigan
Aug. 2016 – Dec. 2016
  • Adapt teaching methods and instructional materials to meet students’ varying needs, abilities, and interests.
  • Prepare and administer written, oral, and performance tests, and issue grades in accordance with performance.
  • Conduct classes, workshops, and demonstrations to teach principles, techniques, or methods in subjects such as basic English language skills, life skills, and workforce entry skills.
  • Establish clear objectives for all lessons, units, and projects and communicate those objectives to students.
  • Prepare materials and classrooms for class activities.
  • Meet with other professionals to discuss individual students’ needs and progress.

Customer Service Representative, Altenwerth, Adams and Flatley. Fernandoport, Louisiana
Oct. 2015 – Dec. 2015
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.

Customer Service Representative, Flatley-Wilkinson. Herzogburgh, Ohio
Oct. 2013 – Nov. 2013
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Make recommendations to management concerning such issues as staffing decisions or procedural changes.

Customer Service Representative, Okuneva, Monahan and Schroeder. Port Candice, Wisconsin
Jan. 2012 – Jul. 2012
  • Resolve customer complaints or answer customers’ questions regarding policies and procedures.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action.
  • Coordinate activities with other supervisory personnel or with other work units or departments.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

Education

South Kansas University, East Jaimee, Pennsylvania
High School Diploma, Commerce, Jul. 2011

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Team Management








Excel








Operations Management








Customer Service








venue manager

  • Dealing with all trades and sales representatives.
  • Responsible for all general management duties ie. running premise, adhering to liquor licensing laws, promotions, ordering etc.
  • Solely dealing with any complaints not only for the restaurant but the Food and Beverage sector of QT Hotels, Gold Coast
  • Created and maintained relationships with local business owners to further brand awareness and customer base
  • Developing all online content and marketing for all of Food and Beverage for QT Gold Coast

venue manager

  • Review menus and analyze recipes to determine labor and overhead costs, and assign correct prices to service specific menu styles and included items.
  • Establish future marketing campaigns for establishments model growth based on trends, vision and industry standards.
  • Determine price schedules and offer customers discount rates.
  • Plan and direct staffing, training, and performance evaluations to develop and control sales and service all budgeted programs.

venue manager

  • Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased as requisitioned.
  • Represent company at trade association meetings to promote venue and its F&B services and products.
  • Supervisor of all bar areas as the approved “Responsible Persons”under the Liquor License Laws Of South Australia.
  • Confer with clients and suppliers regarding equipment needs and advise customers on all types of celebration layout options for staging, Djs, lighting and sound equipment to hire or purchase.

venue manager

  • Recruitment of all team members 
  • Conducting all staff training and ensuring all restaurant teams were at a suitable service standard
  • Implementing all standard operating procedures to set a standard across the board, and also nationally within the QT brand
  • Liaising with alcohol and food sales representatives and conducting a menu which would boost bottom line profit for the restaurant 
  • Creating events and marketing strategies for upcoming events and functions
  • Ensuring the restaurant is surpassing key performance indicators 
  • Developing future market ideas to maximise market opportunities 

venue manager

  • Staff Management and rostering
  • Cash handling – till floats, nightly take counting, bank Deposits
  • Assess current or future customer needs and priorities through communicating directly with customers, providing menu design to suit clients budget securing their bookings.
  • Prepare and monitor weekly, monthly, yearly budgets and approve upcoming budget expenditures.

venue manager

  • Working with the company directors to ensure profitable running of the venue.
  • Trialing, hiring and contracting staff for all positions.
  • All cash reconcilliation and banking for both the venue and the gaming machines.
  • Regular stocktaking of food and alcohol with the aim of minimising wastage.
  • Organising staff training, incentives and regular team meetings.
  • All administrative duties for the business.
  • Working with the head chef to develop and cost new menus.

venue manager

  • First Aid and OH&S officer
  • Incident reporting to stakeholders and insurance company
  • Staff recruitment, training and motivation
  • Liaising with VicPol, MFB, Paramedics and Council
  • Rostering, wages
  • Tills, float, safe reconciliation
  • Stocktake, ordering and receiving stock.

venue manager

  • Open and close venue.
  • Monitor staffing costs and ensure they are kept to a minimum. 
  • Establish and communicate the standard of service expected of our Venue.
  • Develop and implement plans that include analyses such as return on investment (ROI) based on sales information.

venue manager, licensee, restuarant, bar, functions,corporate events

  • Conduct studies of operating precinct and customer traffic patterns or environmental conditions to identify F&B needs and assess potential project viability. Consult with corporate clients and suppliers to determine functional spatial requirements of structures.
  • Provide technical advice regarding design, construction, program modifications and future structural repairs to industrial and managerial personnel.
  • Apply and implement Liquor License into project space serving all variants of alcohol maintaining an incident free safe environment for over 20 years for all clientele to enjoy ongoing F & B service .
  • Prepare venue information regarding layout,design, structure specifications, materials, color, equipment, estimated costs, and construction time.
  • Seek new work opportunities through marketing, writing proposals, or giving presentations.Negotiate with customers, corporate clients and suppliers to obtain new business growth in line with precinct development 
  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facilities ensuring quality standards at all times.
  • Coordinate recruitment or selection of required venue/function staff with customer service as the priority. Schedule staff rosters, hours, and assign duties.

venue manager

  • Ensure the strict running of the floor, bar and oversee the entire front of house before/after and during service.
  •  Communicate the standard of service expected of our Venue.
  • Adhere to 5-star service whilst maintaining the flow and experience that is Vue De Monde.
  • Cash Handling and end of trade reconciliation

venue manager

  • Approved Manager on Duty
  • Venue Liaison for the night
  • General on-shift operations duties
  • Stocktake / Stock Control
  • Keeping up to date with Compliance of OLGR, LLC, QFS, BCC.
  • Implementation of OH&H, RSA, RAMP
  • Monitor and Supervise Crowd Control and reports.

venue manager

  • Hiring of new recruits, staff rostering, team / one on one training, customer service implementation.
  • Stock control for both bar and bottle shop trade.
  • Liaising with Agents and Talent for the band room
  • Audio Visual set up for functions
  • Function Bookings
  • Entertainment Bookings
  • OH & S implementation across all aspects of the business 

venue manager

  • Processing payroll, monitoring budgets and overseeing petty cash withdrawals to ensure all reconciliation is accounted for. 
  • Schedule and receive beverage deliveries, checking delivery contents to verify quantity and quality. 
  • Stocktake and reconciliation of all bar items and bar snacks. 
  • Plan budgets and arrange for purchase of animals, f

venue manager

  • Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance of venue facilities.
  • Hire, train, and supervise all staff.
  • Confer with head chef to plan and cost establishments’ menus.
  • Plan private functions or other special events and services.
  • Referred to reports to ensure controls were put in place to minimise wastage, control labour and to make improvements to the ongoing success of the business.
  • Payroll duties.

venue manager

  • Identifying and implementing plans to develop partnerships with aligned brands providing similar quality, service and value
  • Participating in overall sales strategy planning internally and with key stakeholders 
  • Negotiating pricing for corporate events and functions
  • Continually pursuing and developing new business opportunities

venue manager/planner

  • Scheduled and conducted venue tours. 
  • Planned and coordinated details of booked events. 
  • Coordinated with outside vendors and kept vendors updated throughout the wedding. 
  • Held planning meetings with clients to go over wedding day events. 
  • Handled all wedding events including ceremony, grand entrance, dinner, toasts, cake cutting, first dances, bouquet/garter toss, etc. 

venue manager

  • Development and implementation of operation procedures 
  • Ensuring the venue is operating within the constraints of the liquor license 
  • Ability to liase with licensing officers, police and government department as required
  • Researching, managing and reporting on competitor activity to maximise market opportunities 
  • Organise workflow and delegation of duties to appropriate staff members
  • Ensuring ethical conduct by all members of staff and maintain an ongoing position of the company as a business of high repute
  • Ability to develop, maintain and meet key performance indicators in line with company strategies 

venue manager

  • High level of business and financial management skills.
  • Excellent stock and cash management 
  • Strong planning and organisational skills. 
  • Hands on management style,leading by example
  • The ability to manage labour costs and rosters. 
  • Extensive experience within the bar/pub/gaming industry.
  • Current Accreditation : RSA, RSG, Victorian Gaming License, TAB basics and Licensees’ First step.