travel consultant

  • As a part of Travix, i handled airline ticketing operations
  • Handling customer queries and communicating with them any change in airline schedule .
  • Email communications with the customers & clients with regards to any queries related to their travel itinerary
  • Ensuring the Flight Reservation of the customers are well up to date

travel consultant

  • Handling Travel queries and providing them cost effective travel solution
  • Convert ting leads into Sales
  • Coordinating with other departments to ensure smooth operation
  • Being in touch with the guest throughout the tour and
  • Make sure everything is going well
  • Taking feedback from the guest after tour completion

travel consultant

  • Issuing tickets, insurances and Hotel accommodation.
  • Making refunds and after travel changes by using GDS.
  • Individual/ group traveling on holiday packages including      Visa/Passports.
  • Keeping up date with travel information if change in flight schedule.
  • Preparing of daily sale report for submission to finance.

travel consultant

  • Working with flight bookings, exchanges, refunds and complex process for corporate domestic travel.
  • Working with e-mails for updates, escalation and follow up process.
  • Handling bookings, changes and cancellations for hotel, car, and train reservations.
  • Working directly with the supplier for follow up or escalations.
  • Handling complaints from corporate customer and make sure to provide the best resolution.
  • Exceeding customer satisfaction.
  • Doing escalations to Customer Resolutions Team and Technical Support Team for error received by the customer on the website.

travel consultant

  • Explain tour packages, flight tickets, train tickets, vacation attractions, visas, passports, wifi, sim cards, cruise, hotels etc to guests
  • Receive, process and complete guest purchase data until complete
  • Listen, take notes, follow up and help to resolve guest complaints
  • Update knowledge about products, tourist attractions, tourism news and ongoing promotions

travel consultant

  • Research, explore and study different travel destinationoptions, travel prices, customs, weather conditions, andreviews
  • Research and study clients’ specifications and wishesSuggest suitable travel options that best suite clients’ needs
  • Book tickets, reserve accommodation, organize rentaltransportation
  • Responsible for small amount of data entry

travel consultant

  • Working directly with different departments within the company
  • Responsible for selling package trips to customers
  • Answering emails with efficiency and accuracy
  • Responding to requests and complaints in a professional way
  • Participated in beating our monthly target with sales
  • Assisted team leader when needed
  • General organization

travel consultant

  • Responsible for all Hotels, Car and Bus Reservations.
  • Works include Amendment and Cancellation of bookings.
  • Making and sending the hotel voucher to the guest as well as to hotel.
  • Exceed personal monthly targets

travel consultant

  • Revenue contributed: 4.95 crores
  • Converts achieved: 290 trails
  • Conversion percentage: 10%  (Org average: 6-7%)
  • Plan tour itineraries & holidays applying product knowledge of travel routes and destinations.

travel consultant

  • sell Full packages 
  • Advise customers with best destinations and services. 
  • Sell domestic and international airplane tickets.
  • Sell domestic and international hotel vouchers.

travel consultant

  • Handled operations in GIT Team.
  • Preparing Vouchers for Hotels and Agents in Facile Software.
  • Negotiating with Hoteliers.
  • Communicating with Foreign Tour Operators.

travel consultant

  •  Make travel packages according to the customer requirements. 
  • Resolve any problems with itineraries, accommodation, and confirm bookings.
  • Provide customers with assistance in obtaining permits and documents such as visas.
  • Provide guests with assistance in obtaining permits and documents such as visas, passports, and health certificates, and in converting currency.

travel consultant

  • Provide amazing Customer Service
  • Consult Face-to-Face, over the phone and via email
  • Create and Contact a Database
  • Set Daily and Monthly KPI’s
  • Liaise with Wholesalers and Travel Providers

travel consultant

  • Specialise in Customer service.
  • Ability to multi-task, prioritize and manage time effectively.
  • Create a positive & happy work environment.
  • Excellent communication and presentation skills.
  • Train & develop new employees.
  • Cultivate strong business relationships with clients & wholesalers to drive business development & sales.
  • Recommend products to meet customers’ needs.

travel consultant

  • Provided customer service and answered customer queries.
  • Answered phone and phone queries.
  • Used the Galileo Reservation system to book flights.
  • Handled cash and processed EFTPOS transactions.
  • Processed air and non-air documentation.
  • Booked Bali travel packages for customers.
  • Completed various other office jobs including filing, scanning, etc.

travel consultant

  • Domestic & International Air Tickets Booking.
  • Rail Tickets Booking.
  • Collecting Payment from Client.
  • Give advice on sightseeing and shopping.Dealing directly with the clients, Providing Packages for Eastern as well as other destinations, Resolving there queries, Selling Europe packages 

travel consultant

  • Assisting customers arrange travel plans.
  • Booking hotels, flights, and cruises.
  • Booking medical and spa treatments.
  • Car rentals and rail bookings. 
  • Answer any concerns or inquires regarding packages.

travel consultant

  • Took lead in arranging flights, insurance and accommodation.
  • Used a booking system to secure holidays-Amadeus.
  • Collected and receiving payments.
  • Advised clients on travel arrangements- visas and passports
  • Took lead in dealing with complaints or refunds.

travel consultant (3ic)

  • Advanced retail sales, working towards individual and store KPI targets.
  • Plan travel itineraries, applying knowledge from a variety of resources to create amazing travel experiences. 
  • Formulate, direct and coordinate local store marketing (LSM) activities and policies to promote products and services. 
  • Participate in promotional activities and trade shows, working with developers, advertisers, and product managers.
  • Assist in business operations management, including the management of accounts and coordination of team meetings. 

travel consultant

  • Offer high levels of travel-based consultation; outbound travel.
  • Build professional, concrete relations with any and all customers.
  • Maintain direct contact with clients, especially after-sale.
  • Study the tourism sector closely to better prepare fresh, seasonal packages.
  • Provide step-by-step guidance and assistance to clients during all stages in case of disturbance or confusion.

travel consultant

  • Involved in marketing activities such as fair, building website, newsletter, email marketing, etc. including writing English articles.
  • Sales calls to both domestic and international companies around the world.
  • Consult, sell and operate services for inbound customers.
  • Answer and consult customer’s queries regarding company’s available services.
  • Summary monthly volumes and give evaluation.
  • Leader of a few mini-projects for Eviva. 

travel consultant

  •   Business development with respect to achieving growth and profitability for the company.
  •   Acquiring new clientele and maintaining good relationship with them.
  •   Ensuring customer satisfaction by providing the right service on time. 
  • Doing reservations on Galileo GDS.
  • Making online reservations in Flydubai, Indigo, and Air Arabia.
  • Handling cooperate and walk-in clients
  • Making Hotel Reservation And Rent a Car Bookings

travel consultant

  • Making International & Domestic Reservations of Air Tickets using GDS 
  • Cancellation, re issuance, refunds, reschedule of Air tickets 
  •  To work out of client location & to represent organisation as a one stop solution to client’s all travel related needs. 
  •  Listen and lead the conversation to solve problems & offer travel solutions-Airlines in a timely manner with all types of customers in all circumstances. 
  •  Handlng corporate Clients with their Travel requirements.  ( Intel Technology India Private Limited )

travel consultant

  • Perform marketing and public relations activities.
  • Book tickets for guests for local tours and attractions.
  • Arrange for tour details such as accommodations, transportation, entrance tickets.
  • Administer first aid to injured group participants.