travel consultant Archives

Convert sales on SEO calls
All major airlines convert sales on inbound calls and outbound calls.
IN-HOUSE Booking (Flightzoom.com/Travomint.com)
According to passenger preference changes on airlines,cancellation on airlines either on website and through call.

Assists individuals and groups in planning, organizing, and booking travel by conducting research according to the requirements of the client to get the most cost effective deal.
Provides a list of suggestions and clear information for each choice so that the client can decide properly
Coordinates with tour operators and travel agencies regarding tour package choices; bargains with them to get the most affordable rates
Monitors weather, geographical and political conditions of the destinations and keeps track of the customers while on travel and provides assistance as the need arises.

Handling Operations.
Maintaining the conversion ratio
Replying to customer emails
Designing Itineraries as per clients requirements

Looking after the Fulfillment and customer service depar tment
Contacting the suppliers over the phone and email
Process the bookings
Update the daily trackers
Chase the suppliers to confirm pending bookings
Taking calls and making bookings
Contacting customers over the phone and emails

Communicating with customers through phone, live chat, and email
Coordinate with the relevant department if needed
Processing orders, forms, applications, and requests.
Building and maintaining a good relationship with one of the company’s biggest clients in the United Kingdom and United States.

asks Provided customer service in ticketing and hotels
Knowledgeable in using computer system in order to sell, print, and reissue tickets
Responsible for guiding customers in trip routing, planning,boarding
Booked and issued domestic and international tickets using the Amadeus computer systems.

Specializes in coordinating and booking travel arrangements for individuals.
Determining clients’ needs and suggesting suitable travel packages
Organizing travels from beginning to end, including tickets, accommodation and transportation
Attended to special needs of tour participants.

Made reservations, verified travel documentation and charges, and forwarding itineraries
Booked flights, tours, and accommodations
Updated travelers profiles in online booking systems
Planned tour itineraries, applying knowledge of travel routes and destination sites.
Resolved any problems with itineraries, service, or accommodations.
Sold travel packages.
Evaluated services received on the tour, and reported findings to tour organizers.

Determining clients’ needs and suggesting suitable travel packages.
Organizing travels from beginning to end, including tickets, accommodation and transportation.
Supplying travelers with pertinent information and useful travel/holiday materials.
Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services.
Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc).
Use promotional techniques and prepare promotional materials to sell itinerary tour packages
Handle unforeseen problems and complaints and determine eligibility for money returns.

Answering passenger’s calls and providing assistance in regards to their booking/itinerary.
Contacting the airlines to accomplished passenger’s request of changes on their booking.
Book tickets and reserve accommodation.
Handle unforeseen problems and travel disruption to provide a new suitable itinerary.
Create and update electronic records of passengers

Plan and sell transportation, accommodations, insurance and other travel services.
Receiving payments and maintaining financial documents
Networking to build customer base
Professional development via travel related webinars, training sessions and in-destination experiences.

Successfully planned, described and arranged travel itineraries, transfers and hotels via phone, online or e-mail in a timely manner
Prepared detailed itineraries upon booking to ensure accuracy of reservation and provided confirmation to clients with cost effective prices
Professionally issued automated tickets international or domestic using the Galileo System or online booking
Handled customers enquiries and complaints and ensured to solve their problems
Provided the customers with brochures containing travel information, like local customs, points of interest, foreign country regulations and medical information
Complied with all relevant laws related to no show charges, refund charges, penalty paid for date change, tickets reissue fees and travel agency service charges
Personable and persuasive in communicating creatively with thousands of customers & VIP

Strong customer support and ability to multitask – answering customer & staff enquiries via email, chat, phone, in person
Assist customers in reservations, finding travel packages, cancellation & complaint resolution
Excellent verbal and written communication skills and maintaining a professional, positive demeanour, internally and externally.
Consistent ability to close sales and achieve high productivity

Handling inbound travel queries and providing them cost effective travel solution
Offer and promote different services and offerings
Keep learning about the latest industry trends
Attend webinars, conferences and other educational programs

Research, explore and study different travel destination options
Research destination and travel prices, customs, weather conditions, reviews, etc.
Research and study clients’ specifications and wishes
Suggest suitable travel options that best suit clients’ needs
Plan and organize travels
Book tickets, reserve accommodation, organize rental transportation
Inform clients and provide useful travel material such as guides, maps and event programs

Facilitate internal and external customer requests from beginning to end through the arrangement of airline tickets, reservation of accommodation, transportation, visa, meet and assist and otherconcierge services.
Currently handling top Dubai government accounts like Dubai Municipality, PMO, DMCC etc.
Provide customers with quotations in accordance with the clients travel policy, ensuring that accurate travel related information is provided and that the most optimal rates have been acquired.
Provide customers with all relevant information and documentation pertaining to their travel arrangements and the destination, including but not limited to the political and economic environment, major events taking place and special requirements for groups.
Assist with changes to travel arrangements and bookings where required. Work closely with all other departments to ensure an efficient and professional service is delivered.
Ensure that all requests are processed accurately within the prescribed turn around time.
Act with a high level of confidentiality at all times.

Sell airline tickets
Plan itineraries, applying knowledge of travel routes and destination .
Collect payments and write invoices, bank deposit.
Provide customers with assistance in applying for visas, travel insurance and information on country traveling to.
Answer customer’s questions about flights, aircraft, weather, travel routes and services, departure and arrival times, or schedules.
Book hotels and car rental and tours when requested

Ticketing through AMEX transaction
Maintaining DSR’s
On time BTA Submissions
Coordinating with all the branches to maintain up to date records
Arranging cabs & hotels for guests
Generating insurance

Provided customer service in dealing with corporate representatives and their subordinates
Assisted customers with booking travel, hotel reservation
Managed accounting operations and account reporting.
Utilized LCC portals and GDS – Amadeus , Galileo

Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
Diagnose the clients’ specifications and wishes and suggest suitable travel packages or services
Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
Use social media, pamphlets and events to expand client list
Supply travellers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
Collect deposits and balances
Attend conferences to maintain familiarity with tourism trends

Managing and Invoicing Corporate Accounts
Reconciling end of day banking and Eftpos facilities.
Advising and organising Tourism and Business Visa’s.
Up-selling relevant add-ons i.e. insurance, excursions, currency.
Filing, photocopying & general administrative duties
Responding to all incoming phone calls promptly
Following directions and guidance from experienced workers

I answer phones to help customers in need
shred important documents
file papers
organize and put away new merch and recycle old merch
take messages and notes for my supervisor.

Plan tour itineraries and full packages.
Arrange for tour or expedition details such as accommodations, transportation and equipment.
Process refunds and mpd’s.
Post trip calls.

Advised clients and sold tourism products and honeymoon packages
Created travel itineraries based on traveler’s interests most especially honeymoons
Create booking files and perform basic accounting transactions.
Package and review travel documentation with the client.

Setting daily schedules for the work received and attending to quote requests and bookings within 48 hours.
Source and provide the best available travel options.
Ensure that personal daily and monthly targets are met.
Attend regular product and destination training.
Attend Sales Training Courses.
Negotiate special rates for group travel bookings.
Price beating when necessary.

Designed tourism products to promote the north of the country
Booked flights
Helped clients with Hotels,car rental
Handling purely SOTO ticketing.

Working on emails.
Working on GDS- Amadeus and Galileo
Dealing with airlines and customers.
Notifying customers about schedule change by airlines.
Identifying and escalate issues appropriately.
Assisting customers with cancellation and date change of itinerary.

Knowledge in Galileo and Sabre airline ticketing platforms.
Flight booking, holding PNR, re-issuance and cancellation of PNR in various airlines.
B2B support.
Resolve any problems with itineraries and services.
Query handling for other paid service

Worked on Portal of Travel Triangle.
In charge of handling of Customer Service Counter.
Keeping record of PNRs of all agents.
Pre and post sales responsibilities and to develop the new business with the existing customers and increase the market share by looking for new avenues.

Work with the team leader and team colleagues to improve processes and develop business opportunities to harness the full potential in the department
Manage workflow and processes in accordance with SLA
Anticipates and provides assistance on potential challenges that may arise for the customer
Provide thorough, friendly, and effective customer service to all customers during the travel booking process (primarily inbound calls and may also encompass outbound calls, email, etc.)
Maintain professional and technical knowledge by attending training workshops, reviewing professional publications, establishing personal networks and participating in professional societies
Keep management informed by submitting activity and results reports, such as daily call reports, weekly call schedules, and monthly and annual regional sales and market analyses
) Handles all follow-up communications with customer/clients to determine best possible solution for problems. Escalates problems to supervisor if agent does not have solution to problem

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