ae93f79f-2053-49f3-a84f-c825add4680e

Andrew Smith

287 Custer Street, Hopewell, PA 00000
andrew_smith@example.com
(000) 000-0000

Professional Summary

Skilled in technical writing of the maintenance manuals (AMM/AMP), Component maintenance manual (CMM/CMP), and Illustrated part catalogue (AIPC/IPDP). Knowledge of Aerospace Standards S1000D, iSpec2200/ATA100, and STE. Good Knowledge of technical writing using tools like, Arboreta editor,  Epic editor and SAP. Proficient in creating guidelines and templates for authoring and Impact analysis.

Employment history

technical writer, Jenkins, Corkery and Lynch. North Pedrofurt, Missouri
Nov. 2017 – Present
Involved in technical writing of the CMM in ATA Ispec2200 standard for the EATON products in FrameMaker 13.
Involved in technical writing of the Creation/Revision of Rolle Royce Legacy Aircrafts Aircraft Maintenance Manuals (AMM) and Engine manuals (EMM) based on the analysis of engineering drawings.
Analyzing work based on change drivers like TV (Technical varience), TRs (Temporary Revisions), PCRs (Publication Change Request). UC (User Comments).
Working on Rolls royce authouring PS2000 and  Arbor text editor.
Involved in doing reviews and query analysis on the work.

technical writer, Wiza-Schamberger. Eulahborough, Alabama
May. 2016 – Nov. 2016
Involved in technical writing of the aircraft maintenance manuals, illustrated parts catalogue of Bombardier Series and Global aircraft.
Involved in the creation and updating of the manuals AMM, AIPC, SRM, and CMM.
Analyzed change drivers like modsums, user comments (UC), manual change request (MCR), publication change request (PCR),
engineering drawings.
Involved in doing reviews and query analysis on the work.
Interacting with clients for the query analysis, technical discussions, and work order delivery.
Conduct monthly quality analysis training.

Education

East Luettgen, South Jimmieberg, Connecticut
AME (Aircraft maintenance engineering), Aviation, Jun. 2010

Skills

XML, HTML, & SGML
Skillful

Arbor text Editor, Epic editor, FrameMaker 13
Skillful

MS word, MS excel, MS power point
Skillful

SAP
Beginner

S1000D (CSDB)
Beginner

c51bdefa-1eed-4d5f-87d2-fb3b33e40871

Andrew Smith


287 Custer Street, Hopewell, PA 00000

andrew_smith@example.com

(000) 000-0000

Professional Summary

Career Profile

Innovative, skilled and accomplished Technical Writer with diverse knowledge of writing technical content. Seeking position as a Senior Technical Writer in an organization where my skills and proficiency will be utilized.

Professional Strength
Possess 4 years of progressive experience as a Technical writer.
Ability to generate content in a clear and precise  manner.
Exceptional written and verbal communication skills.
Creation of Release Notes, Help files, User Guides, Installation Guides, Instructional Guides, etc.
Familiar with DITA Architecture.
Coordinate with business analysts, developers, QA Team, Solution Team, product owner and project lead to gather product information and understand the documentation requirements.
Familiar with Document Development Life Cycle (DDLC) and Product Development Life Cycle (PDLC).
Knowledge of Microsoft Manual of Style (MSTP).
Possess excellent organizational and management skills.
In-depth knowledge of on-line research with excellent analytical skills.
Ability to write in a variety of styles and formats for multiple audiences.

Employment history

Technical Writer, Professional, Baumbach LLC. Wymantown, New Jersey
Jan. 2019 – Present
• Preparing Step-by-Step and Training Manual guides for Trainers.
• Developing Technical Presentation, Product & User Training Manuals, Training Documents and How-to- do Videos.
• Creating Technical Diagram, Flowcharts, Mind Maps, etc. for Project Management office.
• Coordinating with Software Developers/Testers/SMEs for information gathering.
• Participating in Peer, QA and Managerial level documentation reviews for immaculate document delivery.
• Documenting Release Notes and Custom Documents for enhancements.
•Documenting and Reviewing API/Job stream documents.

Technical Writer, Mueller Inc. North Rusty, North Carolina
Jan. 2018 – Feb. 2018
• Developing SOP’s for warehouse automation products.
• Creating and updating Dashboard guides for end user interacting with software.
• Preparing functional documents for technical concepts understating.
• Preparing User Documentation based on Globalization and Multi-lingual support.
• Creation of Standard document format (Template) for aligning all technical/operational SOP’s (Standard Operating Procedures).

Technical Writer, Schulist, Cremin and Johns. Port Felicia, Kansas
Jan. 2017 – Mar. 2017
• Developing, writing, and revising technical documents and documentation sets according to established standards.
• Identifying, planning and revising technical writing project requirements.
• Organizing and disseminating source information.
• Creation of Release Notes, Help files, FAQ’s, User Guides, Installation Guides, Instructional Guides.
• Regularly participating in product/ project team meetings.
• Working with technical resources to improve document quality and usability.

Education

Beatty Academy, Robertsmouth, Pennsylvania
MBA, Information Technology, May. 2015

Western Fisher Academy, North Preciousmouth, North Carolina
BCA, Computer Science, Jun. 2012

Skills

XML Authoring: Oxygen XML Editor

Operating System: Windows & macOS

Versioning and source control system: GitHub & SVN

Designing: Adobe Photoshop, HTML, CSS, GIMP & SnagIt

MS Office Applications: Word, Excel, PowerPoint, Visio

Content Management System: WordPress & Progress Sitefinity

Methodology: Agile & DDLC

Learning Management System: Captivate & Camtasia

Authoring: Robohelp, MadcapFlare & FrameMaker

d95bbc0c-d4d0-47fc-b563-b5c60bcf5f7a

Andrew Smith

Professional Summary

Senior engineer with a Bachelor’s Degree in Electronics Engineering and 4 years’ experience. Capable with a keen eye for detail, ability to multi-task, possess experience in managing projects and designing experiments – defining plans, timeline and objectives with a proven track record of effective verbal and written communication. 

Employment history

Technical Writer, Pagac LLC. Lake Freddieville, Washington
Feb. 2019 – Present
  • Responsible for developing manuals for new products in Keysight Technologies’ Product Line General Measurement (PLGM) division which include handheld devices and bench instruments.

Senior Fab Integration Engineer, Cruickshank, Conn and Steuber. Williaview, Colorado
Feb. 2017 – Aug. 2018
  • Development of new wafer fabrication process for Silicon Photonics technology using 13nm process and integrating the qualified process to the fab for mass production.
  • Planning, procurement ,and execution of new prototype projects.
  • Design and conduct experiments for process margin and yield improvement.
  • Inline defect inspection and failure analysis.
  • Process monitoring for production stability and quality.

Supplier Quality Engineer, Raynor, Haag and Hessel. West Maryroseport, Georgia
Apr. 2014 – May. 2014
  • Preparing Part Inspection Instruction (PII) and Incoming Quality Special Instruction (IQSI) documentation.
  • Part inspection and non conforming material verification.

Education

The Grant College, New Ludivina, Massachusetts
Bachelor of Science, Electronics Engineering – CGPA: 3.31, Mar. 2015

West Zulauf, East Laticia, Utah
SPM – 8As, 1B, Oct. 2009

Personal info


Phone:

(000) 000-0000

Email:

andrew_smith@example.com

Address:

287 Custer Street, Hopewell, PA 00000

Skills

Adobe Creative Suite








Microsoft Office Suite








Design of Experiment








Project Management








HTML








Failure Analysis








technical writer

  • Author automobile service/repair manuals for auto-care shops.
  • Author technical documents for automotive diagnostic scan tool.
  • Prepare and edit technical documents for online help.
  • Worked on processes like web mining, markup, and captioning.
  • Strict adherence to guidelines throughout the editing process.

technical writer

  • Created user documentation for a variety of material, including User Guides and Instruction Manuals based on SDLC and DDLC.
  • Explained technical ideas in a user-friendly language. 
  • Wrote and updated manuals based on customer’s specifications. 
  • Maintaining standard information structure for documentation across Vembu Products.
  • Ensure all developed documents match the specifications set for authenticity, clarity, conciseness, and orderliness of the content.
  • I collaborate with other teams (UI, Software Developers, Product Managers and QA) to produce unique and original content for our ecosystem.

technical writer

  • Interacting with Development team and resolving queries for various on-site projects.
  •  Editing and reviewing the documents
  •  Designing articles on various technologies
  • Writing articles focussing on front-end web and Flutter framework with tutorials and explaining a feature.

technical writer

  • Author and maintain user guide and web service API documentation for complex software architecture products using Adobe FrameMaker
  • Produce online help documentation for Clinical Architecture software 
  • Interview Subject Matter Experts (SMEs) in order to author accurate and informative material
  • Edit SME material to adhere to documentation standards
  • Track product updates, provide task estimates, and author product release notes

technical writer

  • Design and documentationDesigned and documented 70% of all end-user manuals for 10+ flagship products, including phones and tablets
  • Documented operational and instructional manuals, training materials, program documentation for paper and web-based publications
  • Maintained and updated documents after application and business change occured
  • Certified Technical Writer by Cognizant Technology Solutions

technical writer

  • Develop training materials using existing templates 
  • Participate with the graphic design team in drafting graphic concepts for illustration development 
  • Providing support to development team members (Graphic Designers, Flash Developers) as needed throughout each project lifecycle, and evaluating end outputs of product.
  • Created or revised (authored) the Aircraft Maintenance Manual (AMM), in S1000D standard, by referring the documents (HQMA and CODAC) and engineering authorities (engineering drawings and MPL).

technical writer

  • My key responsibility was to publish documentation for JBoss Enterprise Application Platform 4.2 and 4.3 releases. 
  • Worked on productizing JBoss EAP documentation set; established documentation related processes in EAP release cycle; published installation guides, getting started guides, reference guides and release notes; maintained (bug fixing / CP releases) the documentation set for EAP. 
  • Interacted with Product Management, Release Engineering, Quality Engineering and Engineering to handle EAP documentation release. 
  • Handled JIRA and Bugzilla issues promptly, managed tickets for writing activities and was responsible for SVN repository management for documentation deliverables. 
  • Received RHCT certification and scored 100%. 

technical writer

  • Maintain records and files of work and revisions
  • Assist in laying out materials out for publication
  • Writing content for Agreements, Analyses, and Proposals templates
  • Identify, develop, or evaluate marketing strategy on the software products and creating articles, blogs, PPT and PDF. 

technical writer

  •  Creating documentation for various client projects
  • Attending learning sessions for the GlobalLogic Technical Writing community
  •  Providing trainings to interns and other Technical Writers
  • Develop and write software system guidelines and validation and steps of how to complete the procedures, programming, and documentation.

technical writer

  • Tipos de comunicación generados:Guías de usuario
  • Guías de desarrollo (API y configuraciones personalizadasa)
  • Guías de configuración
  • Guías de administración
  • Guías de instalación (en distintos sistemas operativos y ambientes)

technical writer

  • Types of documents generated:User guides
  • Developer guides (API and custom configurations)
  • Configuration guides
  • Installation guides (in Linux/Windows/Mac OS, docker environments)

technical writer

  • Developing, writing, and revising technical documents and documentation sets according to established standards.
  • Identifying, planning and revising technical writing project requirements.
  •  Organizing and disseminating source information.
  • Creation of Help files, FAQ’s, User Guides, Installation Guides, InstructionalGuides.
  •  Regularly participating in product/ project team meetings.
  • Working with technical resources to improve document quality and usability.

technical writer

  • Analysed engineering authorities to find the impact on the manuals.
  • Created or revised the manuals.
  • Created or revised illustration mark-ups.
  • Involved in peer and internal reviews.

technical writer

  • Creacion y entrega de distintos tipos de documentación en la wiki de ProcessMaker.Guías de Usuario
  • Guías de Desarrollo
  • Guías de Instalación (en distintos sistemas operativos y con distintas tencologías)
  • Guías de Administración
  • Guías Básicas

technical writer

  • Developing SOP’s for warehouse automation products.
  • Creating and updating Dashboard guides for end user interacting with software.
  • Preparing functional documents for technical concepts understating.
  • Preparing User Documentation based on Globalization and Multi-lingual support.
  • Creation of Standard document format (Template) for aligning all technical/operational SOP’s (Standard Operating Procedures).

technical writer

  • Conceptualize, synthesize and create developer-centric and customer-centric technical documentation for Red Hat enterprise software products as an individual contributor and a team member. 
  • Manage and spearhead multiple writing projects simultaneously by deploying Agile methodology and assiduous content planning/strategy.
  • Collaborate and interface with in-house & globally distributed stakeholders: Content Strategists, Product Engineering, SMEs, Quality Assurance, Release Engineering, Product Management, UXD etc for requirements gathering, content development synchronization, milestone planning, and content delivery.
  • Work closely with product engineering and UXD for creating initial engineering specifications and design review. 
  • Execute content strategy for creating content technical specifications plan and information architecture by following document design process. 
  • Deliver product knowledge-sharing sessions to in-house and global audience. Participate and contribute to documentation quality initiatives such as usability testing, minimalism, modular documentation, etc.
  • Mentor new hires and interns and train them on documentation workflows and in-house tools. Represent documentation team for new hire orientations

technical writer

  • Responsible for developing comprehensive documentation of policies and procedures that meets organizational and industry standards. 
  • Independently gathers information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation. 
  • Researches, outlines, writes, and edits new and existing content, working closely with various departments to understand project requirements. 
  • Obtains a deep understanding of products and services and able to translate complex product information into simple, polished, and engaging content. 

technical writer

  • Writing and editing technical documents, creating User Manuals and Help Files for the users
  • Taken part in implementing and establishing the Software Testing process to be more effective in dealing with business realities such as changing requirements during development
  • Provided technical assistance by responding to inquiries from others regarding errors, problems or questions about programs
  • Assisted in maintenance and updates of documents after application and business changes occurred.

technical writer

  • Created a User manual and Help File for the users
  • Created the content for website which guides user to create the website
  • Created training presentations for the end-users
  • Updated the documents and wrote release notes, and other support documents

technical writer

  • Gathered information from the SMEs (software engineers). 
  • Prepared User Manual for SAFRAN internal use.
  • Added screenshots to make the user manual expressive.
  • Involved in usability testing of the product and documents.
  • Managed a new project for FADAC components – CMM, in the latest aviation standard S1000D.
  • Created or revised (authored) the Service Bulletin (SB) and CMMs in ATA100 or iSpec2200 standards by referring to the engineering drawings.
  • Categorised the errors as per the CAT list.

technical writer

  • Pursued and developed stories independently and for assignment, covering a range of topics.
  • Performed research and checked all facts to maintain a high standard of journalistic integrity.
  • Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
  • Utilized [Software] to produce professional pieces.
  • Arranged and conducted interviews with individuals knowledgeable about each story’s subject matter.

technical writer

  • Staff on the Spring 2018 issue of The AgriLeader Magazine for the Texas A&M University’s Agricultural Life Sciences department. 
  • Published my article showcasing The Agricultural Communications and Journalism’s 100th Year Anniversary celebration. 
  • Documenting department procedures
  • Create context-sensitive Online Help documents

technical writer

  • Develop content for end user documents for multiple projects
  • Peer review documents to ensure quality and adhere to Microsoft Manual Writing Style guidelines
  • Adhere to all quality assurance processes
  • Develop Swagger based API documentation
  • Successfully work with and communicate with Global teams
  • Track and fix content defects
  • Hands-on experience with product or user-interface

technical writer (author correction)

  • Edits material for reports, manuals, briefs, proposals, instruction books, catalogues, and related technical and administrative publications
  • To ensure that the manuscript presents a technically as well as grammatically correct copy
  • Managing following department overheads:Managing department intranet
  • Managing department books and software

technical writer

  • Interacting with cross-functional teams (CFTs)
  • Researching Specs and application available for each product release
  • Documenting and updating User’s Guides for each product release
  • Documenting and updating Configuration Guides for each product release
  • Managing End User License Agreement (EULA) for each product release
  • Creating Online Help
  • Creating Release Notes

technical writer

  • Managing writing and translating tasks on projects related to Information and Technology Departments.
  • Develop Security Compliance Rakuten Group and subsidiary technical documentation.
  • Create incident management user guide documentation to ensure parallel processes between internalization and domestic security response teams.
  • Responsible for the revision of all English outing within the IT Security & Privacy Governance Department

technical writer

  • Preparing Step-by-Step and Training Manual guides for Trainers.
  • Developing Technical Presentation, Product & User Training Manuals, Training Documents and How-todo Videos.
  •  Creating Technical Diagram, Flowcharts, Mind Maps, etc. for Project Management office.
  • Coordinating with Software Developers/Testers/SMEs for information gathering.
  • Participating in Peer, QA and Managerial level documentation reviews for immaculate document delivery.
  •  Documenting Release Notes and Custom Documents for enhancements.
  • Documenting and Reviewing API/Jobstream documents.