team leader Archives

Call monitoring for agents and share tips to enhance engagement with customers over the phone. Coach the agents on area of improvements.
Work closely with WFM and business analyst on strategies can be implemented to salvage Service Level during the day with existing headcounts (with or without unplanned leaves)
Study the trend of call volume by intervals to prepare agents meal break.
Manage case managements and ensure all cases are attended in agreed TAT with client.

Forecast headcount management to salvage Service Level during operations.
Meeting with managers for improvement and idea sharing session.
Service Level failure analysis ( Forecast call volume and Er lang C required headcount)
Work closely with team members for achieving team KPI.

Medication management
Relevant Documentation, Sorting and Filing
Answering phone calls and enquiries and transferring the calls
Training new employees and provide the basic support
Assist and support all staff and function in a team to provide care to residents at all times
Stock management and other administration duties
Maintaining rapport with resident’s family and other stakeholders

Ensure all processes are performed as per the agreed Service Level Agreement
Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions or solutions to move up the value chain.
Collaborate with customers/front offices to resolve issues; determine the root causes of errors, follow up with staff and set up action plans to prevent recurrence and share the same with the stake holders.
Work closely with the Transition team in taking on the newly migrated task and to establish KPIs for new business off shored.
Constantly engage with the customers and stake holders through regular Conference Calls by listening to & understanding their requirements.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.Prepare affidavits or other documents, such as legal correspondence, and organize and maintain documents in paper or electronic filing system.
To liaise with HR for any disciplinary cases by agent.
To take any escalation required calls immediately and laise with client directly to seek solution for customer issue and update customer on a timely manner.
Manage outbound team and segregate cases by ageing and make sure it is cleared within agreed SLA 24 hours by outbound team.

Manage team of 15. Self driven to hot monthly KPI (team and individual)
Prepare OT claim and incentive for agents.
To run the call floor and make sure CAR and Service Level is is above agreed target.
To assist on weekly deck preparation upon request by manager.
To work with business excellence team in case my advise is needed for any case transactions or top call driver related questions.
To evaluate agents calls on a weekly basis for QA.
Liaise with WFM for any annual leave / unplanned leave arrangements.

Serve customers at the front counter and drive-thru.
Operate a POS system.
Designate tasks between coworkers.
Cook and package batches of food, such as chicken nuggets, strips, and filets which are prepared to order or kept warm until sold.

Led crew each shift to be quick, accurate, and courteous to the team’s full potential
Coordinated the setup so that each team member had a position where they could thrive and utilize their personal strengths
Counted and settled all of the cash earned after each shift
Responsibly kept crew on task cleaning and tending to the needs of customers

To explore remote medical underserviced areas for potential villages benefitting from VHW activities;
To select, train and set up new VHW;
To manage the planning of the monthly monitoring of the VHW activities;
To analyze activities and make relevant action plans;
To represent the project on a local level in relation to other stakeholders;
To prepare the monthly project reports in a defined time frame;
To advise the project (medical) coordinator concerning project implementation in relation to practical field

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment.
Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations.
Communicate expectations to employees and provide timely updates.
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
Stay current on internal work processes policies and procedures. Attend required manager development training.

Training and developing team members
Filing documents with the court
Client support
Assigning work
Creating new projects
Effectively using all data bases and updating when needed
Contact with opposing council

Handled average of 15 FTE’s for a US based Audio Company.
Ensure metrics are met on a monthly basis. Outlier identification and management.
Conduct regular review of all agents’ performance and organize training sessions for under performers.
Ensure a safe and harmonious working environment for all other team members and delegate duties to all team members.
Submit regular reports to management and seek new ideas and strategies to improve performance at the center.

Assisted the manager on duty
Created the schedule for closing duties , as well as the set up sheet for the next shift on what position they will work at.
Troubleshoot cash registers , receipt printers , cash drawers.
Made sure every customer left happy and with a smile.
Solved any issues with a customer complaint or with their food. Fixed their order if it was wrong , handled refunds , answered the store phone for any catering , complaint , or answered any questions.
Clocked in and out every employee whose completed their job.
Handled drawers at night and brought them to the managers to count .

Manage 6 Employment
Made Intake kits ,and internet packages
Inventory control,receive and checked incoming product using invoice,recorded invoice record,cycle counts,located lost product,computer skills,math skills
Forklift,put up incoming product in location,loaded and unloaded trail
Shipping UPS and Fedex orders
Went to the jails to pass out commissary
Clean and maintained work area

HELP Patient WHO ARE HAVING DIABETES, ANY KIND OF PHYSICAL AILMENTS, SKIN CONDITION LIKE cellulitis, athlete’s foot, dead tissue, dry skin or any irritation THEN PROVIDE APPROPRIATE PRODUCT TO ENDURE THESE SYMPTOMS
DEAL WITH MEDICAL STUFF LIKE DIABETIC METERS, FOOT BATH PRODUCT, DME (ALL KIND OF BRACES) & PAIN CREAMS.
ALSO EXPERT IN EDITING CALLS WHICH ARE MISCONDUCTED.
Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Lead a team.
Oversee and maintain sanitation, health, and safety standards in work areas.
Assign duties to staff and oversee completion of daily tasks.
Code Reviews

Partnered with Business Project Management staff to manage and deliver customer projects on time and within budget.
Interaction with team to track performance of project and team.
Involvement in Research, Code Build & Problem Solving
Ensure implementation of Project Plan
Gathered Business requirements .
Time / Cost and Effort estimation
System Design and Database Design Created LLDs (including Class, Activity, Sequence Diagrams), FDs

Responsible for managing a team of new hires for the sales department.
Accomplishes new hire recruitment by conducting individual and group interviews.
Provides refresher training and coaching for the new hires during the course of their transition to full operations.
Reviews daily and weekly performance to determine strategies for the agents in line with their set goals.
Conducts daily call monitoring to provide real time feedback and coaching for the candidates.

SLA Management: Ensure team meets/ exceeds 100% of SLA’s as stipulated
Handling escalations & exception reports and making sure these are completed accurately & within acceptable timelines
Quality Analysis: Monthly RCA’s on quality and identification of problem areas
Training: Training new joinees, conducting refresher tests basis TNI exercise, designing and conducting monthly PKT’s
Feedback: Providing real-time feedback to associates on performance and work with them towards continuous improvement
Analyze complaints and identify trends, post which work towards reducing these in subsequent months
Maintain employee motivation on the floor by conducting fun activities and organizing internal training for knowledge enhancement.

Conducting various orientation programs for the client upon the request of the parties so as to educate the employees on the key factors pertaining to their policy.
Working on various further requirements and enhancements for the clients during their renewal.
Estimate costs for system & component implementation and operation.
Provide user support by diagnosing network and device problems and implementing technical procedural solutions.

Respond to requests for information from the public, state officials, or state and federal offices.
Supply and Logistics.
Maintaining Hand receipts for all Purchases.
Enforce safety

Responsible for directing my crew Through daily tasks/ jobs.
Ensuring great costumer satisfaction.
Training employees properly following our company guidelines.
Counting and settling drawers.
I was also responsible for resolving conflict, and keeping my crew motivated throughout our shift.

Identifying opportunities and gaps in process, fixing them through process change and co-ordination with re-engineering team.
Rolling out communications on latest time to time developments as and when released with all the parties.
Conducting various Wellness activities and Champ Camp activities for clients regardless of existing or non-existing with Medi Assist.
Working on getting the appropriate quotes for the client upon the request by the client.

Responsible for network design, implementation and commissioning of optical network ISP & OSP
Design & Deployment of 5000+ km Wateen Telecom fiber
Successfully deployed PAKISTAN-AFGHANISTAN DOSTI link
Software and equipment upgrade for broad band deployment nation wide.
Deployment of NOC and resilience of NMS in different regions, to avoid network failure
Meetings with TMA and highway authorities for fiber deployment
Fiber testing & splicing using OTDR and fiber splicer

Supervise admissions staff and provide training and orientation to new staff.
Establish work procedures or schedules and keep track of the daily work of admissions
Set up and oversee administrative policies and procedures for the Admissions Team.
Train and assist staff with computer and system usage.

Managing the entire portfolio of Corporate Sales for GMC (Group Mediclaim Policy) for Bangalore, Karnataka.
Presenting the client on various services pertaining to Technology and other beneficiaries adding value for the client on the offered proposal and understanding the requirements of the Clients with regards to the various issues faced by them with their existing involved parties.
Ensuring smooth on boarding for the client with regards to various procedures such as Enrolment, Providing of E-Cards and Physical Cards, Portal activation and other credentials to be provided for ease of access.
Providing VAS (Value Added Services) on Complimentary as well as Paid basis, depending upon the requirement of the client.
Building relationship with various Brokers and Insurers for acquiring client and meeting the requirements of all the involved parties.
Interacting internally within the organization with various departments to meet the requirements as discussed with Clients, Insurers & Brokers.
Handling time to time escalations on various service issues of Clients, Brokers & Insurers, ensuring that the process is followed as per the stipulated and committed TAT’s (Turn Around Time).

Handling the team of more than 25 agents.
Sharing daily performance along with quality feedback.
Coordinating with other support functions to enhance team productivity/Performance.
Arranging the required sessions for the low performers.
Managing Attrition, Shrinkage & Training.

Conducting team meeting for daily issues & their resolution.
Manage agents to hit their targets for outbound calls.
Trains them with product knowledge
Do mock calls and interviews for specific accounts

Leading the team of engineers and draftsman, involved in modeling, drafting and drawing the layout for various projects.
Understanding the casting as well as machining aspects of the model and implementing the same.
Providing feasible FEA solutions according to the client’s requirements.
Working for Precision Tools & Castings Private Limited (PTCIL), Lucknow for the design of various casting products.
Working for NABRICO, USA for design development and detailing for Marine Ship structure and its components

Direct, supervise and evaluate work activities of the team.
Prepare work schedules, deadlines, and assignments for the team.
Review work procedures and operational problems to determine ways to improve the work function.
Keep records of customer interactions, transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

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team leader (cad/cae engineer)

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