team leader/ shift manager

  • Manage shifts on floor to ensure positive experiences from customers.
  • Train and manage staff in restaurant operations and customer service.
  • Provide excellent customer service for guests and resolve customer grievances with conflict resolution.
  • Prepare and plan shifts, then lead them with clear expectations from staff members to achieve excellent service.
  • Provide product information for training staff and informing customers.
  • Setting and achieving clear goals of product serving times, product sales quantities and product quality.
  • Provide accurate and timely cash counts and bank takings.

team leader

  • Performance Management team & self, basis timely performance reviews 
  • Quality control & Transaction Monitoring provide regular & systematic feedback.  
  • Employee Training, Coaching & Counseling On job, Internal & External.  
  • Ensure Control & Compliance& assist with on time updating of reports for RCSA. 
  • Team Management, ensure schedule adherence & staffing. 
  • Reporting & Reviews daily, weekly, monthly.
  • Database & Leads Management & Allocation. 

team leader

  • Manage multiple products like Insurance,Mutual Fund and Client Onboarding. 
  • Lead a team of Software Developers .
  • Ensured team members stayed on task. 
  • Assigned coding tasks to various team members. 
  • Held team meetings and prioritized work tasks. 
  • Help team in troubleshooting the bugs.
  • Interacting with the clients.

team leader, may 2010 – mar 2013(3 years)

  • Selling digital marketing service and business enquiry for SME customers 
  • Handling 4 people in Sales and 2 in Customer support team 
  • Selling Online membership and Website development and applications to B2B customers 
  • Handling 4 people in Sales and 2 in Customer support team 
  • Coordinate with cross functional teams including sales, engineering & support to generate new business. 

team leader

  • Ran drive-thru window
  • Took customers order at front counter and through the speakerbox 
  • Basic cash register duties
  • Appointed tasks to co-workers
  • Kept front counter ready for presentation
  • Bagged drive-thru and front counter orders 
  • Handled customers questions and concerns 

team leader

  • Managing job caravan and hiring employees and process hiring-related paperwork.
  • Accessory Fitter.
  • Administered coupons 
  • Restocked counter as needed 

team leader

  • Preparation of Month end journals like Salary, Accruals & posting Amortisation entries like prepaid expenses, rectification journals wherever necessary due to AP-AR wrong postings
  • Monthly closing of AP-AR for closure of GL in Oracle 11i & 12
  • Preparation of Main General Account and inter company reconciliation
  • Preparation  & updating Profit and Loss Account and Balance sheet in SAFRAN Hyperion Financial Management for MI Reporting

team leader

  • Provided an enjoyable experience for all movie-goers and successfully promoted product sales by fostering and maintaining customer satisfaction.
  • Created and administered training, presentations, and materials to new staff members. 
  • Monitored the performance of team members and assigned duties and responsibilities to corresponding personnel.
  • Suggest and organize team building activities

team leader

  • Delegating tasks 
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Recognize high performance and reward accomplishments
  • Encourage creativity and risk-taking

team leader

  • Hiring, training, coaching, and leading call center representatives as they provide support for customers.
  • Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
  • Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
  • Authorizing replacements or refunds.
  • Taking on other tasks or projects to support employees, other managers, and call center operations.

team leader

  • Ensuring that the Batch payments, Adhoc Payments, MGA Payments, Refunds & Offsetting invoices are done properly
  • Preparing Reconciliations by posting journal entries and knocking off the Payments & Receipts with respective entries
  • Preparing Daily Bank Reconciliations and sending it to agency and across teams for open items
  • Preparing Monthly Bank Reconciliations and sending it to agency for review of balances
  • Sending ICP Balances for all the principles based on the Agency’s request
  • Preparing Treasury report and sending it to agencies to know the actual balances
  • Sending SOA’s to customers and following up with them for getting regular payments. Communicating with customers if any disputes

team leader/project manager

  • Create an inspiring team environment with an open communication culture
  • Set targets and goals/quotas
  • Delegate tasks and set deadlines
  • Oversee day-to-day operation
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching

team leader

  • Managing my team and allocating the work to each member to work for profitablity for the company 
  • Bringing new business to the company
  • Unloading freight
  • Assisting and resolving customer service issues

team leader (voice)

  • Handling outbound calls for US customers to aware them about viruses and the importance of Quick-heal Anti-virus.
  • Handling escalations and Transactions.
  • Handling team (10+) to improve effectivity, sincerity and dedication towards the work to achieve targets.
  • Keeping track of sales and other important data.
  • Groom-up team to strengthen their skills.

team leader

  • Trained 7 new sales associates as a Team Leader while establishing an open and professional relationship with team members which helped resolve issues and conflicts quickly.
  • Assessed workloads to meet needs of each store to quickly and efficiently reset each item.
  • Used time efficiently when not serving customers, including resetting displays and aisles of fishing lures, fishing poles, tackle boxes, fishing bait, and various other items in major grocery stores.
  • Reporting workflow of teamwork monthly to manager. 

team leader

  • Checking requests of EDC Provinces on supplying material and equipment from EDC warehouse.
  • Making requests to Managing Direct for permission to transfer items to EDC Provinces
  • Making procurement request to Manager for supplying permission from suppliers
  • Estimating the cost of products to be supplied based on the last bidding document and from free market.
  • Joining in delivering product programs with specification officers, procurement officers and ministry representative to evaluate the quality of products.
  • Making reports and evaluating the quality of supplied products to manager
  • Follow up delivering process with Procurement Department representative and suppliers.

team leader

  • Accountability of 500 Vodafone Corporate Accounts.
  • On point assistance.
  • In charge of waiver portal & revenue dashboard through VAS Selling.
  • BPO in-person Support when business transferred from COE to BPO (November 2017). 

team leader

  • Monitored individual performances of Ten Sells Executives accordingly, ensuring individual targets are met
  • Developed team of [Corporate Cards sales] Executives who achieve established financial plans, sales goals and customer service objectives.
  • Experience  in managing Sells Executives, supervising entire Sells & operations of Corporate cards Of 115 Corporate
  • Always committed to meeting sales targets and satisfying customer objectives.

team leader

  •  Pitching about AIESEC on calls and in Universities through sessions and seminars. 
  •  Guide shortlisted candidates to use AIESEC International portals for pool Internships opportunities and help them apply to the suitable ones. 
  •  Develop marketing strategies to afford the team with the largest reach possible. 
  • Launched Inbound Phone Support for New Zealand and Outbound Phone Escalation.

team leader

  • Organized the teachers based on their status.
  • Monitor teachers  attendance, class performance, classroom environment, internet connection and equipment.
  • Evaluate teachers’ overall performance.
  • Assist the teachers when they encountered class problems.
  • Conduct test call and Orientation for new teachers.

team leader

  • Setting clear team goals through strategic planning.
  • Delegate tasks and set deadlines.
  • Encourage creativity and risk-taking.
  • Over-taking calls if necessary to ensure good call quality and customer satisfaction.

team leader

  •  Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems. 
  •  Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes. 
  •  Implement corporate or departmental policies, procedures, and service standards in conjunction with management 
  •  Train or instruct employees in job duties or company policies or arrange for training to be provided. 
  •  Discuss job performance problems with employees to identify causes and issues and to work on resolving problems. 
  •  Evaluate employees’ job performance and conformance to regulations and recommend appropriate personnel action. 
  •  Perform COS weekly coaching and weekly business report with managers and stakeholders. Handle ANZ L2 Transport and ANZ IB/OB Phones simultaneously. 

team leader

  • Manage sales staff of 9 Sales executives.
  • Support sales executives through sales coaching .
  • Achieve teams sales target.
  • My computer skills include being proficient in Microsoft Word, Excel, and Powerpoint. 

team leader

  • Coaching and development of agents under the team.
  • Monitor the team’s performance and sending daily, weekly and monthly reports on metrics/KPI’s.
  • Oversee day-to-day operation of the team.
  • Continuously provides motivation for the team.
  • Listen to team members’ feedback and resolve any issues or conflicts.
  • Recognize high performance and reward accomplishments.
  • Suggest and organize team building activities.

team leader

  • Supervise the work of team members to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors.
  • Train or instruct employees in job duties or arrange for training to be provided.
  • Confer with customers by email or over telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
  • Resolve customers’ queries or billing complaints by performing activities such as explaining the bill, refunding money, or adjusting bills. 

team leader

  • Order, perform, or interpret the results of diagnostic tests such as complete blood counts and radiographs (x-rays).
  • Develop care plans based on standards of care and professional practice guidelines.
  • Gather information from caregivers, nurses or physicians about resident condition, treatment plans or appropriate activities.
  • Record progress notes and vital signs, such as temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Document or otherwise report observations of patient behavior, complaints or physical symptoms to nurses.
  • Administer medications.
  • Stock or issue medical supplies, such as dressing packs, thicken fluids, twocal, ensure puddings.

team leader

  • Team Leader
  • Turf Management qualified Certificate 3
  • Operate machinery, tractor’s, loader’s, all terrain forklift’s, trailer forklift’s, Heavy Vehicle truck licence.
  • Co ordinate team member’s and train new staff on operation’s.

team leader

  • Make sure that the team hit the desired quotas for the day.
  • Monitor the attendance of the team. Have the attendance report every cut off.
  • Making weekly and monthly report.
  • To coach the agents if they can’t hit the daily quota, and give them adviced.
  • Communicate to the client and make sure that the team is doing well.

team leader

  • Lead a team to meet daily production goals 
  • Ensure all build processes are followed 
  • Organize, plan, and verify needed parts are in station
  • Ensure associates work safely and meet quality expectations

team leader

  • Bag food items for customers indoors and in drive-thru.
  • Handle cashier drawer money at the end of the night.
  • As a team leader, my skills include: working directly with customers ensuring their experience is to their satisfaction, managing the shift and co-workers, counting and handling money, and ensuring that the store is clean and ready for the next shift.
  • I am a great team player, able to adapt to any group, friendly, cooperative, hardworking, and organized.