team leader

  • Listen to customer requests regarding their delivery of parcel requests ( Logistics ), disconnection for non payment inquiries           ( Credit and Collections ). 
  • Listen to current and previous employers information to complete the education, employment and drug and alcohol verification ( Verification )
  • To monitor quality of calls for team member.
  • To conducts training, coaching and briefing for team member.

team leader

  • To deliver quality service to customer.
  • To motivate, coach and inspire team member to achieve the KPI target.
  • To handle and resolve inquiries escalated from team members as necessary.
  • To ensure all team member understand the company policy, management procedure, and the use of system and telephone.
  • To monitor team member attendance and productivity.
  • To review goal for each team member and the whole team based on daily, weekly and monthly.
  • To ensure the team member are familiar with product knowledge and program specification.

team leader

  • Manages a team of 14 agents in order for us to hit our metric targets 
  • conducts daily meetings and huddles for strat planning 
  • oversee agents attendance log in and payroll disputes
  • coach agents to be better 

team leader

  • Act as a mediator between coordinator and contractor. 
  • Introduce Operational Standards and expectations with new contractors. 
  • Monitor coordinators daily and evaluate their strengths and opportunities.  
  • Responsible for initiating review and/or disciplinary action forms throughout the year. 
  • Submit weekly reports to management on day to day opportunities involving coordinators, agents or contractors.
  •  Monitor all D.O.T. regulations and positively implement when necessary.  
  • Discuss Monthly Budgets with contractors and work together to improve profit.

team leader

  • Attended company training and seminars as well as company meetings and town halls gathering
  • Attended and promoted employee engagement activities 
  • Collaborating with management on employee and customer service issues
  • Collaborating with human resources team for recruitment, organize weekly and monthly activities, including the approval of human resource plans or activities

team leader

  • Conducted Account training and on- boarding for new hires. Conducted refresher training
  • Covered for team members task if no one is available to work on them
  • Handled Supervisor Calls ans assist calls for difficult task
  • Checked and corrected daily time record of team members

senior team leader

  • Handling escalation sent by internal and external clients
  • Analyze operations to evaluate performance of a company or its staff in meeting objectives or to determine areas of potential cost reduction, process gaps, program improvement, or process change
  • Recommend changes to promote and support interests of both the internal and external groups
  • Direct, plan, or implement process, objectives, or activities of organizations or businesses to ensure continuing operations, to increase productivity
  • Review reports submitted by staff members/MIS team
  • Make presentation and process map
  • Understand client requirements and prepare plan to execute it along with challenges, support required & recommendation

team leader

  • Perform systems analysis and design, prepare and review requirement documents and system test plans.
  • Establish standards for design and development.
  • Provide detailed design specifications to technical teams for development; review deliverables.
  • Develop n-tier applications using .NET technologies such as Web Services, WCF, VB.net, ADO.Net.
  • Database design and development using MS SQL Server technologies.
  • Project planning and tracking using Microsoft Project
  • Provide technical assistance, training and mentoring the team members on an on-going basis.

team leader/supervisor-inbound/outbound campaign

  • handled supervision of agents in an outbound campaign
  • handled daily attendance, coaching, quality monitoring, monthly performance appraisals, sales verification, and other agent’s concerns
  • handled a variety of campaigns for VOIP, Dish Satellite TV, Member Works, Housepro.com to the UK and US market
  • handled closure of sales from agents who have endorsed them for completion of the sale

team leader

  • Operated with high integrity, built trust, and earned sustained credibility with internal and external clientele
  • Record the team’s daily productivity, quality score and attendance
  • Developed and executed plans to monitor standard process adherence and daily activities of team members
  • Manage the Team’s absenteeism, shrinkage and attrition
  • Developed team communications and information for team meetings to discuss previous day’s productivity report and set daily targets and provide daily dose of motivation.duct daily meeting with team members
  • Did RCA for team members with declining trend in KPI and provided coaching and monitoring until improvement has been seen
  • Conducted RCA for client escalation and discussed with Operations Manager as well as the team member

team leader

  • Effective leadership of a team of dedicated staff and volunteers
  • Delivery of Extraordinary Customer Service
  • Meeting budget targets
  • Ensuring company policies are adhered to
  • Merchandising and store presentation
  • Collection, sorting and pricing of donations in store

team leader

  • Handling the team of Fund Accounting LAB and Asset Reconciliation, taking care of all the day to day operations. Responsible for the SLA and new migrations.
  • Responsible for the Leave management system, Allocations, Monthly reports – Management, Audit inquiries, Monthly review feedback and yearly appraisals.
  • Facilitating the client call, organizing error discussions, working on the training needs, conducting internal session for the new joiners.
  • Received “Best Team” twice, “Best Specialist” and “Best TL”.
  • Awarded “O-Infinity” for the consistent performance.

team leader, manager

  • Volunteered in school cleanup on a weekly basis 
  • Organized the student body for campus-wide cleanup
  • Mentored younger people so they can grow into a leadership position
  • Ensure production in planned manner to make sure customer demands are met.

team leader

  • Computed transactions at the POS terminal.
  • Counted the money that went into the cash drawer.
  • Acted as a positive role model to help motivated and empower other employees.
  • Delegated various tasks such as implementing the cleanliness of the restaurant.
  • Ensured food quality and safety for employees and customers. 

team leader

  • Managing a team of 20+ content managers handling deals across two lines of business and five countries
  • Directing the hiring, training and performance evaluations 
  • Building and sustaining relations with stakeholders 
  • Reporting on team performance and SLA delivery
  • Analysing metric variations and business data to boost team performance and streamline processes
  • Handling content- and vetting-related escalations
  • Working with Customer Support, Merchant Services, Sales, and Risk departments on improving and streamlining processes

team leader

  • Led an inbound call team of 12 staff and managed the resolution of complex member concerns
  • Responsible for the achievement of the team meeting their sales and operational targets
  • Monitored the operational effectiveness of my team including daily absenteeism, lateness, log-in and log-out times  
  • Provided individualised coaching to member services consultants on a weekly basis
  • Conducted monthly one-on-one meeting with each staff member to report on performance based on targets
  • Arranged and chaired weekly team meetings, focussing on targets and achievements
  • Implemented performance management strategies for staff members not meeting their objectives

team leader

  • Press the finished product with hand irons or with pressing machines
  • Replace or repair defective garment parts
  • Examine the garments carefully for some other alterations to be made
  • Attend to clients complaints professionally

team leader

  • Primarily to cut, trim and stitch clothes or pieces of clothes  together
  • Design and draw clothes and present ideas to the supervisor
  • Accurately measure the client’s vital statistics and other measurements to make the pattern
  • Communicate with the client to determine the type of material, designs and decorative items to put on the garment
  • Sew clothes with a sewing machine or by hand as the design and material requires like edges and linings
  • Check the finished products for imperfections
  • Fit, alter, repair according to the desires of the clients

team leader / customer service

  •  Reporting analyst On Total call in for the day and month  base on   call centre report ( CHD/ ATT report) 
  •  Analyst on Staff Timetable  base on Q call 
  •  Supervising and provide training to new staff 
  •  Prepare daily report of new staff performance 
  •  Assist new staff with their enquiries in regards of the calls answered 
  • Perform quality call monitoring and evaluations of new staff 
  • Ensure new processes and information are delivered with Professionalism comportment 

team leader

  • Make sure all the team members carry their duties
  • Handle the incident problem of the company
  • Order stock and prepare sales report
  • Help in creation of CCS training material

team leader

  • Project Objective: To develop a Website which provides users with a 3-factor authentication method for the storage of private and sensitive information over a secured database facility.
  • My Task: To Create the front end UI making the use of HTML and PHP and to provide form validation using Java Script , and to overlook the operations and functionalities of my team and make sure project functioned smoothly.
  • Project was successfully completed in the given period of 45 days.
  • Help perform office manager duties to include ordering office supplies and processing of orders.

team leader

  • Schedule and facilitate meetings related to 
  • Coordinate recruitment or selection of project personnel.projects.
  • Arrange for debt repayment or establish repayment schedules, based on customers’ financial situati
  • Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.ons.

team leader

  • Coached and develop agents to achieve specific targets.
  • Provide assistance and feedback in generating data and analysis
  • Site Back POC for VOC Performance
  •  POC for VOC DDA Analysis

team leader

  • Use computers for various applications, such as Avimark and word processing.
  • Greet and check out clients.
  • Manage difficult client both in person and over the phone.
  • Maintain client and staff scheduling and event calendars.
  • Supervise other CCS and provide training and orientation to new staff.
  • Oversee work of fellow CCS
  • Interpret administrative and operating policies and procedures for employees.   Including addressing any concerns or problems with the employee.

team leader

  • Fault management: Front-ending the customer/test team issues and providing the delivery plan for the same. 
  • Providing ON TOP corrections on a request and updating the Customer Notes for the deliverables to maintenance releases. 
  • RCA of the issues delivered and deriving the actions for improvement at design/development. Providing the actions as a feedback to the refinement phase to incorporate those actions in practice. 
  • Weak Area Analysis on the issues delivered on a quarter basis and arriving at the concrete actions as Continuous Improvement Framework for the team. 

team leader

  • Clean service or seating areas and take out garbage.
  • Performed a thorough functional testing. 
  • Involved in resolving production related issues after release/Implementation of requirement. 
  • User maintenance and handling the access related issues. 

team leader

  • Created Import jobs, build reformates and schedule import jobs. 
  • Created Views, Groups, Classes and departments. 
  • Created release documents and coordinate to complete the implementation. 
  • Prepared of functional test cases for SIT. 

team leader

  • Acted professionally and patiently when addressing customer feedback.
  • Trained crew members and had regular meets to keep track of their work.
  • Cash handling at Register
  • Organized schedules and timings for crew members.

team leader

  •  Experienced in UNIX work environment, file transfers, job scheduling and error handling. 
  • Proficient in interaction with the business users by conducting meetings with the clients in Requirements. 
  • Involved in requirements gathering, preparation and review of functional specification document to build in a new reconciliation, providing high level estimation for various CR’s and new requirements. 
  •  Built static setup using the Informatica module. 

team leader

  • Worked on Informatica Data Quality (IDQ) and Informatica Analyst. 
  • Worked on creating Unit Test Cases for mapping and code reviews. 
  • Experience in Performance Tuning, identifying and resolving performance bottlenecks in various levels like sources, targets, mappings and sessions. 
  • Experience in creating Reusable Tasks (Sessions, Command, Email) and Non-Reusable Tasks (Decision, Event Wait, Event Raise, Timer, Assignment, Worklet, Control)